Office Manager Data Entry, Dispatcher, Customer service rep

Larina Ross

Qualifications Summary

Has *+ years of recent experience as an office manager, in which she handles daily employment verification and reference checks (10-15 applications per day)

Experienced handling over 120+ phone calls on a daily basis and 200+ emails

Experienced with internal software and the Microsoft Suite (Excel, Word, PP, Outlook)

Education

Aurora West High School – Diploma

Work Experience

Circle Trucking June 2008 – Present

Office Manager/Dispatcher

Handled all employment verification for prospective employees

Regularly worked through 10+ applications per day for verification

Spoke with references and companies on a regular basis

Responsible for booking loads for truck drivers with CH Robinson, JB Hunt, Coyote Logistics, and various other logistics companies

Ensured reference checks were up to date and had proper documentation

Maintained up to date references and records in internal systems

Systematically track drivers and monitor route activity to ensure prompt delivery and/or pickup

Perform data entry and document filing when needed

Experienced answering 120+ phone calls per day and 200+ emails (Outlook)

Processed payroll and billing regularly

Negotiated rates with brokers as requested

Responsible for checking on drivers and answering driver questions and concerns

Handles BOLs and invoices for drivers when needed

Help drivers with directions via satellite and internal software (Fleet Locate)

Handles any administrative duties as needed (filing, faxing, scanning, etc.)

Community Care August 2010 - Present

Caregiver

Provide assistance and service for elderly patrons for their everyday needs

Answered phones and responded to questions as needed

Responsible for care and development when needed

Kept track of records and maintained documents

Adhered to safety and protocol guidelines at all times

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