Customer Service Administrative Assistant
Resume:
Fond Du Lac, Wi *****
***********.****@*****.***
LAURIE HORST
Professional Skills - Factory
Proficient in using hand tools, electric tools, and machinery.
Able to read blueprints, and follow directions and SOP’s.
Experience in paint line, machine operation, finishing, assembly, material handling
Good attention to detail, works well under pressure and completes all work on time.
Professional Skills - Office/customer service
Won multiple awards for excellent customer service
Skilled in using 10-key adding machine
Cash handling and credit card machine experience
Knowledge of Microsoft Word, PowerPoint, Windows
Works accurately and efficiently
Excellent Customer Service Skills
Work Experiences:
Zastrow Building Maintenance
June 2016 - Present
TJMAX - Fitting Room Attendant June 2015 - May 2016 C hecked in customers using the fitting,
Monitored items coming in and going out of the fitting room Zastrow Building Maintenance June 2014 - April 2015 Cleaned various buildings, such as:
Factories
Dr.Offices
Mueller Construction, Jefferson, WI _ March 2013 – April 2013 (LTE) Administrative Assistant
Entering customer invoices into newly created database and filing invoices.
Calling customers to update information
Setting up new office
Pick N Save, Watertown WI September, 2011 – January, 2013 Cashier
Answered phone, assisted customers in finding products and checked out customers
Stocked shelves and removed outdated merchandise
Unloaded merchandise from trucks
Manpower, Watertown, WI _ December, 2008 – February, 2009
Fiberglass Finisher/Assembler
Made molded fiberglass parts and sanded finished product
Assembled product
Packaged finished product
Walgreens, Watertown, WI _ September, 2007-
October, 2008
Head Cashier
Managed a team of cashiers and opened/closed front of the store
Answered phone and checked out customers in a fast-paced environment
Set up/filled displays, stocked/organized product, and cleaned shelves Cashier/Customer Service/Sales Floor
Dollar General, Watertown, WI
Cashier/Clerk
● Provided customer service
● Answered phone and directed calls
● Checked out customers
● Assisted customers in finding products
● Stocked shelves and removed outdated merchandise
● Unloaded merchandise from trucks
● Opened and closed store by following appropriate procedures
● Counted the money in cash register drawers.
Terra Staffing, Watertown, WI November, 2003 – November, 2006
Assembler
Assembled products
Worked at a fast pace to keep up with the assembly line Staff Force, Kenosha, WI October, 2005 – December, 2005 Machine Operator
Operated machinery
Packaged finished parts
Trek Bicycle, Waterloo, WI September, 2001-December, 2003
Assembler
Assembled bicycle parts
Other Employment Interest
● Customer Service
● Call Center Asst.
● Assembly
● Packaging
Education and Training
Madison Area Technical College, Watertown, WI
Essential Office Skills Certificate
2010 to present
Relevant Coursework: Customer Contact Skills, Administrative Office Skills, Microsoft Word 2007, Microsoft PowerPoint, Windows XP
Note:
I do have many years of factory and manufacture experience. I am willing to learn any new possibilities. Thank you for your time, Sincerely Laurie Horst
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