Engineer Manager
Resume:
Frank Bachmeier
***********@*****.***
Senior Systems Engineer - Dynamic, focused, and driven Senior Systems Engineer, with extensive experience in resolving host and storage issues including CIFS, NFS, SAN/NAS and networking. Superior expertise in establishing and maintaining strong client relationships with all levels of staffing from peers up to executive management. As a senior systems engineer, highly adept at server and storage interoperability, combined with proficiency in identifying, documenting, and providing solutions to software and hardware incompatibilities.
• Successfully resolved and provided the utmost customer service through high quality technical support skills and led cross-functional teams that collaborated as a focused unit to achieve aggressive technical goals and drive strategic tactics to meet business objectives
• Possesses in-depth knowledge and experience in administration, configuration and maintenance of VMWare, Windows, Linux and Unix environments as well as knowledgeable with SAN/NAS storage systems and the Fibre Channel/IP network infrastructure.
Technical Summary
Networking and Storage Administration
Network Support/Storage Administration including Cloud infrastructure, SAN/iSCSI, VMware ESX Installation and repair of Windows, LINUX (BSD, Redhat, Ubuntu, CentOS, Kali), UNIX (AIX/HP-UX/SOLARIS), MacOS, Data ONTAP 7G, 8, 9, CDOT (ClusterMode), ONTAP GX, Brocade Fabric Manager, Brocade Network Advisor, Qlogic SanSurfer, and TCP/IP, Telnet, SMTP, SNMP, FTP, NFS, NIS, UDP, HTTP and SOCKS, DNS, LDAP, Proxy Chains, Nmap, Cat-6 and Fiber-Optic Cabling.
Hardware
FAS Series, Netapp AFF, Netapp Solidfire, Cisco UCS, Cisco MDS, ONTAP GX Systems, EMC VMAX3, V-Series, IBM DS4000, Brocade 3850, 5000, 4000, 200e, Brocade Directors, DS2246, DS4246, DS4486, DS14MK2, DS14MK4, ESH, ESH2/4, ATFCX, Qlogic/Emulex/LSI HBAs, SFPs, GBICs. CPUs, Motherboards, Video Cards, Sound Cards, RAM Memory, SCSI Devices, Network Cards, Inkjet and Laser Jet Printers, Fax Machines, Wireless Access Points
Software
Microsoft Server, Microsoft Office Suite, Microsoft Exchange, Windows RDS, Antivirus, MS Visual Studio, MS Project, MS Visio, MS SQL, MySQL, Oracle, Cognos, MS Exchange, Webex, WinFCP, Putty, Wireshark, Solarwinds, Splunk, SnapMirror, SnapManager, SnapDrive, Snapvault, Operations Manager OnCommand unified manager, OnCommand performance advisor, OnCommand WFA, OnCommand Insight (OCI), Systems Manager, Netapp 7MTT, Brocade BNA/DCFM, Symantec Netbackup, AWS Cloud services, BSD, Redhat, Ubuntu, CentOS, Kali, VMWare 5 and 6, Nano, VIM, Bash, Powershell 5, ServiceNow, SAP.
Professional Experience
VACO/Fair Isaac Corporation April 2016 – November 2016
Netapp Senior Storage Engineer
• Senior Operations Storage Engineer, responsible for implementation of Netapp best practices on CDOT 9 and CDOT 8.3
Assisted with transition from EMC and Ontap 7 mode to Clustermode on New 8020 and 8040 AFF arrays
• Worked on storage operations team with monitoring solutions, performance monitoring configuration and remediation of misconfigured systems and operational issues.
Storage engineer responsible for troubleshooting, diagnosing, and resolving issues with cross-functional team members.
Resolved issues and performed daily changes using service now.
Added servers to Netbackup policy and verified valid backups.
Removed Servers from Netbackup policies for decommissioning.
Assisted with Veritas Netbackup backups and restores.
Setup and troubleshoot issues with Snapvault backups.
Setup and provided Snapmirror testing for new applications.
Setup Netapp CIFS and NFS Shares.
Provisioned VMware RDM volumes and disks in vsphere.
Setup volume clones for VMware Datastore recoveries.
Monitored and maintained volume and aggregate capacity.
Provisioned storage for new server builds.
Setup Storage NDMP and VLANs for New Veritas Netbackup 5330 and 5230 appliances.
Wrote DR test, PCI compliance audit and Naming convention documentation.
Verified entries and maintained SolarWinds.
Created Fibre channel zoning for new server builds.
Provided application volume I/O sizing report for migration planning
Entelligence Inc/Qualcomm Software Engineering
Netapp Professional services Onsite resident
OnCommand Insight implementation May 2015 – March 2016
•Implemented OnCommand Insight components at Qualcomm Software Engineering
•Installed, upgraded and patched OnCommand Insight server instances
•Installed OnCommand Insight modules and configured Data Sources including SMTP and SNMP
•Provided report subscriptions for monitoring (Data Sources, OCI Assure violations)
•Performed User management on OCI data warehouse and OCI servers
•Configured AutoSupport and alert notification for servers
•Monitored and configured Backup/restore of databases and servers
•Edited and trained customer on Annotation configuration
•Provided Data Source configuration and resolution of Data Source issues
•Completed bug reports and RFEs for OnCommand Ops server
•Provided OCI Reporting Services, Conducted requirements gathering sessions to encapsulate business,
technical, and operational requirements for the custom reports
•Created custom reports and performed modifications to standard reports
•Collaborated with Sales engineers to create Qualcomm storage assessment and plan report
•Worked with Splunk team to integrate custom reporting using OnCommand Data warehouse
•Installed and configured OnCommand Insight Bangalore POC
•Coordinated training of Bangalore staff in OnCommand Insight
•Installed and configured Netapp San Diego office OnCommand Insight lab environment
CDI Inc./Meggitt Systems/Equinix
Professional Services Engineer – Netapp Flexpod implementation
Meggitt Systems/Equinix Datacenter Atlanta, GA Mar 2015 – May2015
• Storage Engineer, responsible for implementation of Netapp flexpod with vservers
•Reviewed and evaluated architecture documents provided by Meggitt and CDW for performance, completeness and accuracy.
•Review and complete test plan for configurations and compliance with NIST and FIPS standards compliance.
•Integrated FAS8040 flexpod into Active directory and tested restricted access.
•Installed and configured OnCommand Unified Manager ensuring integration with Zenoss
•Provisioned Aggregates, volumes and lun physical and vmware environment.
•Install and configure of NetApp VSC with the Data Center Optimization Solution
•Set the recommended values for ESXi hosts via NetApp VSC using best practices for HBA/CNS/ MPIO, and NFS.
•Configuration of schedules for snapshots, and archive to include testing for recovery
•Provided operational support documentation including as built, visio drawings.
•Configured monitoring, auto supports and alert notifications
•Assisted installation of SnapManager for SQL on 12 SQL servers
Network Appliance Senior Storage Engineer
Insight Global/Société Internationale de Télécommunications Aéronautiques –
SITA, Atlanta, GA Nov 2010-Feb 2015
Infrastructure Engineering & Delivery
• Senior Operations Storage Engineer, responsible for implementation of Netapp best practices on the NexGen Data center project as well as throughout SITA’s Global Infrastructure projects.
• As Lead Operations Storage engineer was responsible for troubleshooting, diagnosing, and resolving issues with cross-functional team members. Actions continued to the reduction of Major Incidents as well as P1 and P2 incidents.
With the implementation of NetApp Best Practices, this directly contributed to the “Up Time” of applications and services and significantly contributed to the “Over Achieving” of the data center operations team on their availability objectives for 2 consecutive years. The Data Center had “never” achieved such a high mark.
Install, configure and maintained OnCommand Unified Manager, Operations Manager, Protection Manager, provision manager, system manager, SnapManager for Virtual Interface (VSC), Snapvault and Snapmirror.
• Provide Design, architecture, operational procedures and administration of Netapp FAS 6270s, FAS 6080s and FAS 3250s, FAS 3170s, FAS 3070s, FAS 980s.
• Troubleshoot and resolve complex issues during build and run phases of NexGen Data center project contributing to the success of the projects.
• Responsible for implementation of new NetApp Hardware allowing the continued migrations for the NGDC program to continue successfully.
• Assisted Storage architect with design and implementation of backup/recovery plan and Disaster recovery solution
• Engaged storage team with monitoring solutions, performance monitoring configuration and remediation of misconfigured systems.
Assisted Server team with installation, new builds and patching of Windows and Linux Servers.
• Provided technical knowledge and Netapp training to storage team and the executive leadership.
• Produced technical refresh plan for the Atlanta data center as well as the London data center Brocade fabric network.
• Completed Proof Of Concept and implementation of Oncommand Insight (Sanscreen), thus increasing the ability of the data center operations team in detecting and resolving issues quickly before they became outages.
• Designed and coordinated new plan for 24x7 Oncall rotation for the storage engineers integrating London team members.
• Assisted in creation and growth of cross functional global storage team ensuring unified access to London and Atlanta datacenters.
• Professionally Managed and maintained vendor relationships.
• Perform all Service Operations activities according to SITA standards and procedures.
• Monitored and maintained 36 clustered controllers (1.74 PB) with 99.98% uptime.
Network Appliance Certified Expert
Network Appliance Inc., Research Triangle Park, NC Jun 2006-Nov 2010
• Technical Support Engineer level 3 - Support customers in overall functions on NetApp storage appliance running the data ONTAP operating system as well as deliver multi-level technical assistance for reproducing and troubleshooting software and hardware concerns in NFS and CIFS
• Support and maintain multi-protocol network file servers featuring innovative architecture; optimize file system including Write Anywhere File Layout (WAFL) and efficient proprietary microkernel-based operating system Data ONTAP, providing integrated RAID protection for data security
• Support customers in managing disk, network interface configuration and management, Qtrees, security styles, storage architecture, and WAFL concepts; formulate and provide solutions to customer concerns through phone, web, E-mail and chat
• Coordinate with other technical staff members in supporting multiple processes of case management cycle and other functions that may be assigned and designed content solutions accessible to customers, partners, and field support staff through Now.NetApp.com
Test Engineer, Blade Storage Interoperability
International Business Machines (IBM), Research Triangle Park, NC Sep 2005-Jun 2006
• Checked and tested compatibility of iSCSI, Fibre, SCSI, RAID, SAS and hard drive products, Host Bus Adapters (HBAs), switches, switch modules, along with external storage and network storage with current and future IBM x-series blade server product line
• Managed the execution and documentation of test plans in team environment and provided direction to IBM engineers and programmers in defect resolution as well as recorded and presented defects through IBM reporting system
• Maintained efficiency of hard drives, switch modules, management modules and blade server firmware, base management console, BIOS and diagnostic code; configured and installed operating systems including multiple versions AIX, Linux, UNIX, Windows, Solaris, and Novell Netware
• Performed multiple tests and utilized test tools to stress storage and ensure appropriate workflow and efficient product operation with multiple configurations; setup new test stations and equipment as well as conducted functions as test engineers on multiple test plans with minimum supervision to completion
Communications Sergeant (S-6)
North Carolina Army National Guard, Durham, NC May 2006-Oct 2008 (Retired)
• Supervised 30th Special Troops Battalion S-6 personnel and Signal assets including all aspects of automation and communications-electronics related to planning, design, engineering, operations, logistical support and evaluation of systems and networks
• Led installation, operation, networking and maintenance of signal equipment as well as mentored commanders and staffs to enhance knowledge of command and control signal requirements, capabilities, and operations
• Established and managed unit requirements for to facilitate the thorough implementation of data communications and network systems; coordinated planning and execution of programs and activities engaged in unit level supply and maintenance of Sincgars communication systems
• Supervised and controlled application of electrical, electronics, and systems. Administered practical application systems engineering principles to plan, design, and install tactical and non-tactical information networks
Technical Support/Team Leader
Drivecam Video Systems, San Diego, CA Jan 2003-Aug 2005
• Oversaw all aspects of onsite and phone support to new customers and utilized Remedy ticket tracking management software in resolving problems; checked processes and procedures through documentation and provided prompt response to concerns concerning software installation
• Organized and provided training to clients with focus on software and Drivecam video system; coordinated training to contractors and installation team members; conducted site survey and completed the installation of USB docking station; ensured 100% customer satisfaction and completion of all projects within time constraints
Military Experience
U.S. Air Force Reserve, Travis AFB, Fairfield, CA Jan 2003-May 2006
Avionics Maintenance Technician, Instrument and Flight Control Systems Specialist
• Configured, installed, administered, and maintained analog digital systems including flight, engine and navigation instrument systems, automatic flight-control systems, and inertial navigation systems as well as components and associated test equipment
• Conducted avionics maintenance and general aircraft servicing and handling; operated and maintained avionics systems as well as reviewed equipment operating characteristics to isolate malfunctions in avionics systems, integrated test systems built-in-test (BIT), multiplexed data bus systems, recording systems, fire control systems, video display systems, flight instrumental, mission computer systems, inertial navigation systems (INS), primary and secondary flight controls, automatic flight control, engine instrumentation, fuel management systems, central air data systems, sensors, communication, and navigation systems, aircraft indicating systems
U.S. Navy, Naval Medical Center, San Diego, CA Jun 1986-Jan 2003
Computer Specialist/Hospital Corpsman/Video Conferencing Technician
• Functioned as Helpdesk Support Technician Levels I and II in charge of managing network and computer support services including installation and configuration, Internet connectivity, cable modems, DSL routers, wireless access points, hardware troubleshooting, Server and PC OS installation, Patching and configuration, PC repair, virus protection, security management, and backup management
• Collaborated with the network administrator and assisted in network maintenance and troubleshooting; repaired, and upgraded of Dell Optiplex Workstations and served as Information Systems Security Manager (ISSM) managing DOD Information System Security (INFOSEC) policies, incident response and reporting procedures
Education
Security Professional Program with Computer Hacking Forensics Investigator
New Horizons, San Diego, CA Jan 2017-Present
Bachelor of Science in Computer Internetworking
Strayer University, Raleigh, NC Jan 2005-Present
Avionics Maintenance Technician School
U.S. Air Force Avionics Instrument and Flight Controls, Keesler AFB, Biloxi, MS Apr 2004-Aug 2004
Electrical and Electronics Principles
U.S. Air Force, Sheppard AFB, Wichita Falls, TX Mar 2004-Apr 2004
Computer Networking and Unix Administration
Coleman College, La Mesa, CA Feb 2001-Aug 2003
Certifications
• ITIL Foundations Certified
• NetApp Certified Data Management Administrator (NCDA)
• Network Appliance Certified Expert (NACE)
• Network Appliance Certified Storage Associate (NACA) NSO-111
• Computer Network Certification, Coleman College
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Certified Computer Peripheral Equipment Operator Journeyman
Training
• Security + (SYO-401) Training course
Amazon Web Services Essential Training
EMC VMAX3 Business Continuity Management
EMC VMAX All Flash and VMAX3 Configuration Management
EMC Host to Storage SAN Implementation
Clustered Data ONTAP Administration
OnCommand Insight: Advanced Report Creation with Report Studio (NA-OCIARC)
NetApp cDOT API Programming
Basic Fundamentals of Clustered Data ONTAP for Field Engineers Rev 02
Clustered Data ONTAP 8.3.1: New Features
OnCommand Insight Reporting Concepts for Business Intelligence
Installing and Configuring and Using OnCommand
Implementing and Administering the FlexPod Solution
Data Ontap 8.1 Cluster-Mode New features
Technical Positioning of Data Ontap 8.1
Netapp Hardware installation fundamentals
SnapManager for Virtual Infrastructure overview and installation
Getting started with Netapp software: Installing OnCommand Unified Manage on windows
Getting started with Netapp software: Streamlined Data Protection for VMware
NFS V3 Troubleshooting
• Packet trace fundamentals
• Fibre Channel and iSCSI protocols
• Fibre Channel in a NetApp Environment
• Hands on hardware and down filer Troubleshooting
• MetroCluster and V-Series Troubleshooting
• Brocade Switch Troubleshooting
• Data Ontap GX Fundamentals 10.0.3
• VMware on NetApp solutions
• SAN Hosts troubleshooting; Windows and VMware
• SAP Fundamentals
• Advanced Tape Backup and Recovery
• Performance Analysis 7.2
Data Ontap SAN Administration 7.2
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