Field Tech/ Project Manager
Resume:
Sorrento, Fl *****
*******@*****.***
Mark Kees
Summary
I have been in the Telecommunications field for 20+ years. I have provided support and installation for many different PBX systems over the years. My customer service skills are above average, as I want to make sure the customer is satisfied prior to my leaving. I have a lot of knowledge about many things that help me in my day to day role (Audio/Video, Basic Word/Excel, troubleshooting, IP networking). I am a quick learner and mechanically inclined, willing to learn.
Experience
6/2011 – 1/6/2017 Comm-Works Carmel, IN
Field Tech/Project Manager
Project management for large retail stores/Restaurants
Knowledge of Oracle/Micros POS
Managed schedules for installers
Developed bill of materials.
Material take-off from specifications and drawings.
Managed and organized all related documents of project: drawings and BOM
Maintained and grew strong relationships with clients.
Good communication and listening skills
Resolving any issues and solved problems throughout project life cycle
Provided on location customer support
Installed desktop PC’s/POS registers for retail environment
Provided tech support for rollouts for large retailers
Worked with Airmagnet wireless survey equipment
8/2004– 1/2011 Ideacom Solutions Group Orlando, Fl
Telecom Technician
Installed and programmed Vodavi/Vertical phone systems.
Also installed Vodavi Talkpath and Pathfinder voicemail
Installed Vodavi VOIP systems
Installed and maintained NEC sv8100
Worked with networking and wireless technology
9/2000-8/2004 Sun-Tel Communications St. Cloud, Fl
Telecom Technician
Work with Norstar, AT&T, Samsung, Prostar, Intertel.
Installed and programmed Norstar Flash, Samsung and Partner Voice Mails.
Cat3 and Cat5 cabling and termination.
5/1998-9/2000 Central Point Telecom Orlando, Fl
Senior Telecom Technician
Work with Norstar MICS, CICS, 616,308 and some knowledge of Option 11,51,61,81.
Also work with Toshiba, Inter-tel, Panasonic key systems.
Customer service and Training.
Education
Past certifications
1979-1983Tavares High School Tavares, Fl
Bicsi Installer 2 - April 2008.
Leviton Certified – June 2008
Corning Fiber Certified -August 2008
Allworx Certified – September 2010
NEC SV8100 Certified – May 2010
Belden Cabling Certfied June 2009
Ortronics Certified January 2014
CommScope Systimax MasterClass D&E July 2013
Adtran ATSP/IN February 2013
1979-1984
1979-1985
Interests
Active in my church, Coach Youth Football, Music, Knowledge of Microsoft Products, Work as Media Director for my church
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