Customer Service High School
Resume:
LaShaunda Hammonds
Ellenwood, GA 30294
Email: *****************@*****.***
Objective
A resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. LaShaunda is now looking for a career advancement opportunity with a company that will allow her to develop her skills & potential either full-time or part-time position.
Education
1987-1989 Brainerd High School, Chattanooga, TN
1991-1992 and 2000-2001 Chattanooga, State Community College, Chattanooga, TN
Work Experience
2016-2017, Hostess
Cheesecake Factory, Ashford, Dunwoody
Greeter and seating of customers to their tables.
Customer service orientation and good communication abilities.
Maintain a clean and organized desk and store front.
2016-2017, Production Worker
Integrity/ Amazon, Union City, GA
Assisted with business system assembly line work.
Maintained clean operations area at all times.
Forklift certified
Ability to work well under pressure.
Good communication as well as human relation skills needed in creating a harmonious working environment with colleagues.
Skilled in moving finished product and equipment both physically and through the use of equipment designed for that purpose.
Great experience in processing, sorting, and packing of products Great understanding of the approach, nature, and expectation in the production process of different products, and how to put these understanding to use by way of action.
Experienced in assessing products and materials for quality and standards Great ability to use the machine, assist machine personnel and assemblers to enhance speed in production
2011-2015, Administrative Specialist
Upward Bound, University of Tennessee at Chattanooga, Chattanooga, TN
Performed administrative and secretarial support functions for the Director of a community based project for high school students.
Manage multiple priorities and projects.
Organized the details of special events, travel arrangements, and itineraries
Provide telephone support.
Liaison between departments to ensure proper communication
2000-2009, Medical Records Specialist II
Erlanger Health Systems, Chattanooga, TN
Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
Initiates the medical record by creating and processing the patient care record folder.
Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
Delivers charts to assigned areas of the hospital by following established routing procedures.
Keeps health care providers informed by communicating availability or unavailability of the record.
Maintains quality results by following hospital standards.
Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
Maintains patient confidence by keeping patient records information confidential.
Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards. Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
2000-2003, Production Worker
Shaw Industries, Ringgold, GA
Assisted with business system assembly line work.
Maintained clean operations area at all times.
Loading and unloading of production into company trucks
Forklift certified
Ability to work well under pressure.
Good communication as well as human relation skills needed in creating a harmonious working environment with colleagues.
Skilled in moving finished product and equipment both physically and through the use of equipment designed for that purpose .
Great experience in processing, sorting, and packing of products Great understanding of the approach, nature, and expectation in the production process of different products, and how to put these understanding to use by way of action.
Experienced in assessing products and materials for quality and standards Great ability to use the machine, assist machine personnel and assemblers to enhance speed in production.
Volunteer Work
Upward Bound which helps students that are attending high school prepare for college
References
Belinda BrownLee 864-***-****
Chanel Johnson 404-***-****
Computer Skills
Basic Knowledge of the Computer
Microsoft Works/Office
Key Skills
Office procedures
Data management
Customer service
Reception support
Minute taking
Filing / archiving
Contact this candidate