Information Technology Engineer

**** ******* ** *********, ** 954-***-**** -**********@*****.***

Career Overview

I am a technically-advanced Information Technology Engineer with over 16 years in the industry. I have worked in many positions in IT from Desktop Support to Level I, Level II, and Level III Engineering roles and Administration in High Intensity, Fast Paced, and Demanding Environments.

Qualifications

Infrastructure Engineer in Information Technology

Systems Engineer in Information Technology

Systems Administrator in Information Technology

Server Backup Administrator

Project Management In Information Technology

Technical Writer in Information Technology

Technical Help desk Administrator

Server/Desktop/Hardware Support

Active Directory Implementation, Maintenance, and Management

Skills

Windows Server (2000, 2003, 2008, 2012)

Active Directory (2000, 2003, 2008/R2, 2012)

IT Security (Infrastructure/Inventory)

Windows Clients (1995, 1998, Windows Millennium, Windows 2000, Windows XP, Windows 7, Windows 8/8.1, Windows 10)

MS SharePoint, MS SQL, MS Exchange, MS Office

MS Excel automation using Macros

VMware ESXi, VSphere

Backup Exec, Veeam, Windows Backup, SQL Backup

Citrix Netscaler, Citrix XenApp, Citrix Desktop

Hardware Support of Desktops, Mobile Devices, Printers, Monitors, etc.

DNS, DHCP, SNMP, SSL, SSH, SAP

MicroStation, AutoCAD

Work Experience

EarthTech Management Inc. August 2016 to Present

Systems Administrator

Miami, FL

Consulting and management of various Windows-based systems projects for small to

Medium-sized companies.

Server deployment and Support

Desktop Support

Deployment of OS and applications for various clients

Hardware Support of Desktops, Mobile Devices, Printers, Monitors, etc.

Migration of Operating Systems

Emblem Health Inc. / Cognizant Inc. May 2 2016 to August 5 2016

Systems Administrator

Hollywood, FL

Application Deployment

Server Support

Monitor usage and adjust resource pools and storage needs.

Develop and deploy standardized desktop solutions.

Hardware Support of Desktops, Mobile Devices, Printers, Monitors, etc.

Communicated with users through phone, ticketing system, and emails

EarthTech Management Inc. October 2015 to May 2 2016

Systems Administrator

Miami, FL

Consulting and management of various Windows-based systems projects for small to

Medium-sized companies.

Server/Desktop Support

Deployment of OS and applications for various clients

Backup Administration

Venturian Hosting/Provectus December 2011 to October 2015

Infrastructure Engineer

Miami, FL

Infrastructure Engineer for a Cloud Hosting and Information Technology company, handling all

Aspects of systems management, deployment management and support for a number of

Businesses and application users.

Created, Updated, and Maintained Active Directory for clients in multiple versions of Windows.

Backup Administrator creating, overseeing, and monitoring all backups for the physical and

Virtual environment.

Disaster Recovery using Backup Software

Patch Management using Kaseya to automate patches and manage inventory

Provide all levels of IT Support for customers and internal infrastructure.

Create virtual servers and environments based on customer needs.

Migrated Servers from Physical to Virtual Environments.

Maintained Security of Servers through Firewall and Antivirus Software

Maintained Security of Users through mail and web filters

Archive America December 2009 to December 2011

Systems Administrator

Miami, FL

Managed day to day IT operations for a large Archiving Company and Records Software

Company and responsible for the maintenance and expansion of the company's computer

Systems.

Managed Active Directory from the User side to the Server side. (2000,2003, 2008)

Helpdesk Support of over 100 users including remote and executive.

Support of Hardware (Desktops, Mobile Devices, Printers, Monitors, etc.)

Patch Management Using Service Desk

Oversee development and maintenance of companywide computer systems Test software

Applications and systems Implement system security and data assurance.

Managed SAP to help billing/accounting and human resources.

Disaster Recovery for Remote offices using Backup Software

Venturian Group July 2008 to March 2009

Systems Engineer

Miami, FL

Engineer for a Cloud Computing and Consulting firm, handling all aspects of systems

Management, deployment management and support for a number of businesses and

Application users.

Deployed new servers in datacenter and configured systems for maximum security and

Integration.

Created virtual servers, managed resources, uptime, high-availability and network Configuration.

Created, Updated, and Maintained Active Directory for clients in multiple versions of Windows(2000, 2003,2008)

Monitored usage and adjusted resource pools and storage needs.

Developed and deployed standardized desktop solutions.

Metric Engineering, Inc. July 2005 to July 2008

Senior CADD Designer/Supervisor

Lake Mary, FL

Responsible for a wide range of ITS and Traffic Operations projects.

Designed full project plan sets for Traffic Signals and ITS systems using CADD software.

Supervised and trained a team of CADD Designers and Technicians.

Project Manager of the projects for the team.

Visa International/Comsys IT Partners, Inc. April 2005 to June 2005

Systems Engineer

Miami, FL

Responsible for the design and implementation of Windows XP Professional and custom

Applications to enterprise PC and Laptop users.

Handled pre-migration planning, scheduling as well as deployment and post-migration

Support.

Created lab environment for system testing and image creation.

Liaison between technical team and top management.

Created custom scripts for companywide desktop/laptop deployment.

Managed and coordinated deployment efforts.

Managed Users in Active Directory 2000, 2003)

Noven Pharmaceuticals/Eventus Group December 2004 to March 2005

Systems Engineer

Miami, FL

Designed, managed, and implemented a fully automated systems architecture to manage

Client enterprise.

Implemented Active Directory, Exchange 2003, RIS, and Ghost.

Deployed Windows XP-SP2 with applications to the desktop users.

Implemented Security Best Practices and created detailed Group Policies for the management

Of enterprise Systems as well as users.

Designed and implemented a full test lab for the new system and performed proof of concept

Testing.

Managed the migration to Active Directory from NT 4.0.

Created Windows XP images for desktop and laptop deployment via RIS and Ghost.

Royal Caribbean Cruises/Eventus Group May 2004 to December 2004

Systems Tech

Miami, FL

Responsible for the design and implementation of Windows 2000 Professional\Windows XP

Professional and custom applications to enterprise PC and laptop user

Handled pre-migration planning, scheduling as well as deployment, and post-migration support.

Liaison between technical team and top management and coordinated deployment efforts.

Created custom deployment packages for each department incorporating all app and security

Settings.

Hands on Technical Lead for the deployment team.

Utilized custom created scripts to automate data backups to improve deployment times,

Increase data integrity and customer satisfaction.

EarthTech Management Inc. June 2002 to May 2004

CEO/Senior Consultant

Naples, FL

Consulting and management of various Windows-based systems projects for small to

Medium-sized companies.

Design, management and implementation of Active Directory, Exchange, RIS and desktop

Deployment of OS and applications for various clients.

Brindley Pieter’s & Associates January 1999 to June 2002

Senior CADD Designer / Signal Inspector

Orlando, FL

Responsible for the design of traffic signals and pavement markings throughout the state of

Florida.

Translated technical specs and variables to full CADD Designs.

Redesigned traffic signal timings, Guide Multi-Post Structures and Strain Pole Structures to

Standards.

Performed Traffic Signal upgrades and full Traffic Signal integration inspection.

Aleman & Associates July 1997 to October 1999

Senior CADD Designer / Signal Inspector

Orlando, FL

Performed full CADD design work in the areas of Traffic Signals, Signing / Pavement markings,

And ITS.

Trained staff in using CADD software.

Translated technical specs and variables to full CADD Designs.

Performed Traffic Signal upgrades and full Traffic Signal integration inspection.

Redesigned intersections with full signal timing and stress-load management.

Education and Training

University of Phoenix 2002

Bachelor of Science: Information Technology Management

Orlando, FL

Microsoft Certified Professional

Citrix Administration

A+

ITIL

Network+

IMSA Level I and II

FDOT Certified Signal Inspector

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