Dennis L. Clark, II

**** ********** *****, *****, ** 17315

717-***-****

acyrk8@r.postjobfree.com

OBJECTIVE

To find a career with a company that will allow me to use the skills I have learned to help better the company.

EDUCATION YTI Career Institute, York PA

Associate in Specialized Business in Computer Systems Specialist.

Graduation July 2010

GPA: 3.65

SKILLS

Hardware

Software

General

Cisco Routers

Windows XP

Trouble Shooting

Switches

Microsoft Visio 2010

IT Security

Cabling

Windows Server 2008

Project Management

Routers

Microsoft PowerPoint 2010

Help Desk

Modems

Microsoft Word 2010

Computer Problem Solving

Servers

DNS

Critical Thinking

DHCP

Re-imaging Computers

FTP

Microsoft Access 2010

Visual Basic 2010

Database Management

Windows 7 & 8

CMS 7

SERVICE HISTORY

U.S. Army January 1988 - January 1996

Carpentry and Masonry Specialist

Supervised 15 people

Squad Leader

EMPLOYMENT HISTORY

Global Data Consultants - CCA April 2016 – June 2016

Domain Migration Technician Mechanicsburg, PA

Help migrate from domain to another domain

Perform troubleshooting after the migration

Reset Passwords

Connect end-users to printers

Set-up end users Outlook profiles

JFC Global – Rite Aid December 2015 – December 2015

Help Desk Analyst Mechanicsburg, PA

Training With Remedy

Training to use HoneyWells system

Resetting Passwords

Fixing issues with Outlook

Troubleshooting Computers over Remote Desktop

JFC Global – Tait Towers April 2015 – September 2015

IT Administrator Lititz, PA

Create user accounts in Active Directory

Create user accounts in Microsoft Exchange

Re-image desktops and laptops using Kace 2000

Work with switches and patch panels

Wire and configure conference rooms

Work on desktops and laptops

Configure AutoDesk 2015 for end-users

Update and close tickets in Kace 1000

Do Level 1, 2 and 3 help desk

Johnson Service Group – Johnson Controls November 2013 – January 2014

IT Support Specialist York, PA

Create and Close Remedy Tickets

Re-image HP computers and Laptops

Fix end-user issues with computers and laptops

Fix software issue on computers attached to machines

Working with Active Directory

Resetting password in Active Directory

Disabling User accounts

Teleplan – JCI Group September 2013 – November 2013

IT Repair Technician York, PA

Triaged Laptops

Replaced Hard Drives

Replaced LCD screens

Replaced Motherboards

Re-imaged Hard Drives

Replaced speakers in laptops

Pomeroy May 2010 – December 2012

IT Support Specialist Hebron, KY

Re-imaged computers with CMS7 software

Run Diagnostics on computers, laptops and Lenovo Tablets

Replace Hard Drives, System Boards on computers, laptops and tablets

Cleared paper jams on printers

Replaced fusers, transfer rollers, formatter boards and paper pick-up rollers on printers

Replaced keyboards and mice

Loaded Microsoft Office 2003-2010 onto computers, laptops and tablets

John H. Myers and Sons, Inc September 2009 - February 2010

IT Support Technician York, PA

Work with DNS, IIS, DHCP

Designed Web Sites

Help Desk

Contact this candidate