Help Desk Active Directory
Resume:
Dennis L. Clark, II
**** ********** *****, *****, ** 17315
**************@*****.***
OBJECTIVE
To find a career with a company that will allow me to use the skills I have learned to help better the company.
EDUCATION YTI Career Institute, York PA
Associate in Specialized Business in Computer Systems Specialist.
Graduation July 2010
GPA: 3.65
SKILLS
Hardware
Software
General
Cisco Routers
Windows XP
Trouble Shooting
Switches
Microsoft Visio 2010
IT Security
Cabling
Windows Server 2008
Project Management
Routers
Microsoft PowerPoint 2010
Help Desk
Modems
Microsoft Word 2010
Computer Problem Solving
Servers
DNS
Critical Thinking
DHCP
Re-imaging Computers
FTP
Microsoft Access 2010
Visual Basic 2010
Database Management
Windows 7 & 8
CMS 7
SERVICE HISTORY
U.S. Army January 1988 - January 1996
Carpentry and Masonry Specialist
Supervised 15 people
Squad Leader
EMPLOYMENT HISTORY
Global Data Consultants - CCA April 2016 – June 2016
Domain Migration Technician Mechanicsburg, PA
Help migrate from domain to another domain
Perform troubleshooting after the migration
Reset Passwords
Connect end-users to printers
Set-up end users Outlook profiles
JFC Global – Rite Aid December 2015 – December 2015
Help Desk Analyst Mechanicsburg, PA
Training With Remedy
Training to use HoneyWells system
Resetting Passwords
Fixing issues with Outlook
Troubleshooting Computers over Remote Desktop
JFC Global – Tait Towers April 2015 – September 2015
IT Administrator Lititz, PA
Create user accounts in Active Directory
Create user accounts in Microsoft Exchange
Re-image desktops and laptops using Kace 2000
Work with switches and patch panels
Wire and configure conference rooms
Work on desktops and laptops
Configure AutoDesk 2015 for end-users
Update and close tickets in Kace 1000
Do Level 1, 2 and 3 help desk
Johnson Service Group – Johnson Controls November 2013 – January 2014
IT Support Specialist York, PA
Create and Close Remedy Tickets
Re-image HP computers and Laptops
Fix end-user issues with computers and laptops
Fix software issue on computers attached to machines
Working with Active Directory
Resetting password in Active Directory
Disabling User accounts
Teleplan – JCI Group September 2013 – November 2013
IT Repair Technician York, PA
Triaged Laptops
Replaced Hard Drives
Replaced LCD screens
Replaced Motherboards
Re-imaged Hard Drives
Replaced speakers in laptops
Pomeroy May 2010 – December 2012
IT Support Specialist Hebron, KY
Re-imaged computers with CMS7 software
Run Diagnostics on computers, laptops and Lenovo Tablets
Replace Hard Drives, System Boards on computers, laptops and tablets
Cleared paper jams on printers
Replaced fusers, transfer rollers, formatter boards and paper pick-up rollers on printers
Replaced keyboards and mice
Loaded Microsoft Office 2003-2010 onto computers, laptops and tablets
John H. Myers and Sons, Inc September 2009 - February 2010
IT Support Technician York, PA
Work with DNS, IIS, DHCP
Designed Web Sites
Help Desk
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