Computer Operator Customer Service

Diane Turner

302-***-**** home

757-***-**** cell

**********@*****.***

EXPERIENCE:

**/**** - */****, *******/UPS, Customer Counter/Cash Handling/Lift/Load,

Harrington, De 19952, Validate dicrepancy report, customer service, make

monetary transactions, lift and load customer packages.

06/2013-11/2013, Riverside Regional Hospital, Communications System Operator,

Newport News,Va 23607, Supervisor Mary Lamm, 757-***-****, P/T, Respond to

calls for doctors, nurses, patients and vendors. Directing the calls to their

proper destinations.

06/2010 - 07/2011, Sentrillion Corp., Computer Operator/Escort,APG, MD 21005,

Supervisior: Kelvin Reid,410-***-****, P/T,Monitor multi-computer systems

assuring of its operation. Notify proper personnal in the event there are problems.

Creating problem tickets, prepare reports, assures all safes, vaults are secured.

Escorting maintenance workers in secure areas.

8/09 to 02/10, ITECH Consulting Inc., CSR(computer support Rep), Remote Technical

Insertion Team, Norfork Naval Base, Va. I Acknowledged request, create tickets

and resolve them. Familiar with Remedy Ticketing system. Monitor ticket queues.

Provide service as necessary or escalate. Responds to and resolves customers tickets.

Create and prepare reports/spreadsheets with the usage of Excel 2003 and Access 2000.

06/2003 to 06/2008; IT Specialist-Network Security; Army Research Laboratory, Aberdeen

Proving Ground, Md 21005, Br Ch Anthony Pressley, 410-***-****. My position with the

Computer Emergency Response Team(CIMP) was to analyze raw data collected from the

network intrusion detection devices placed at strategic locations to protect the Defense

Research Engineering Network from hostile intrusions. Using program tools such as: SNORT,

PGP, LLNL,JIDS, KERBEROS, INTERROGATOR, and playbacks. Our work impacts outside the

immediate organization and includes Army sites, Navy sites, Air Force sites, and

Marine Facilities located throughout the United States and Overseas. Converses with

DREN NOC after duty hours to notify them with problems that affect our networking

accessibility. Other activities impacted by our work include Federal agencies; Federal

Investigations Agencies; United States Geological Survey sites and Government sites to

include the High Performance Computing Centers.In the event of a reportable encounter,

a report is prepared with pertinent details of the incident. Must maintain a professional

relationship with customers and peers.

02/1988 - 06/2003; COMPUTER OPERATOR, Army Research Laboratory, Aberdeen Proving Ground,

Md 21005; Br Ch Denice Brown, 410-***-****, as a part of Computational Information

Sciences Directorate, My duties were performed as a regular part of my job, independently

and usually without supervision. Adhere to established policies and standards for accuracy

and security. Skill in oral communications as well as written in order to obtain and/or

provide information. Providing factual information, findings or conclusions. Such as:

directives, guidelines, and operating procedures. Monitors and Controls large scale digital

multi-computer system to process data(Cray II, Silicon Graphics, Suns, Goulds, Vaxes, and PC s).

I have knowledge of automated data processing(ADP)system requirements, some telecommunicatons,

and some programming techniques.

As computer operator, I selected and loaded input and output units with materials such as tapes

or printouts. I identified problems and specific issues in the computer rooms and analyze the

systems to determine the nature of requirements; such as: Observing the machines for stoppage

or faulty input, analyzing problems, and identifying significant factors, gathering pertinent

data in order to communicate effectively to users, and maintenance personnel. Assisting

administrators has enabled me to recognize solutions, perform techniques and complete assignments,

in effort to maintain functional system operation. Starting up computer system from a

dead-start, performed backups from system data. Restored files/directories. I have knowledge of

systems analysis, programming characteristics of system software and computer equipment

requirements. Formats disks, install software, uses computer equipment to develop and maintain

operation. Also, assist in performing maintenance on Network Equipment Communications when

problems arise, re-key and update the secure network. I have knowledge of UNIX, MVS-AOS, AND

VMS, linux, CA-7, WIN-XP.

04/84 - 02/1988; Clerk-typist, Provost Marshal Office, Aberdeen Proving Ground, MD 21005,

Eleanor Holland, 410-***-****, As clerk-typist my duties were to prepare Government, contractors

ID cards, and security badges. I also did post registration on vehicles took photos, I did

fingerprinting. Typing, filing, and interact with customers.

1995 - 2001, Senior Console Computer Operator, Chase Bank, Wilmington De thru Interim Technologies,

performed system backups, transfer data(monetary transactions), and schedule jobs. Print reports

Packed tapes for shipment. Communicate with other banking associates at of banking facilities

validating and assuring transactions were successful.

EDUCATION:

Currently enrolled in Netwoking+ course for certification. Expected by March 1, 2011.

University of Las Cruces,NM, High School Diploma - 1979

Harford Community College, Md, Information Systems Management, Associate Arts Science Degree, 2.9

Attended Morgan State University

Attended University of Maryland

Professional and Specialized Training:

System Administrator for SGI s, SUN s, GOULD s, Advanced Sys-Admin(SGI s), Programming in Unix,

Fortran, COBAL, C, C++. TCP/IP, Computer Forensic, networking Windows.

Certificates: Computer Operator, Computer Programmer in UNIX, PC Technician

Contact this candidate