Oracle PL/SQL Developer
Resume:
Osama Saleh Mustafa Behary
El Qanater Elkhayreya- Qalyubia
Mobile: +201*********
Email: **********@*******.***
Objectives:
Seeking challenging position in a professional technology- driven organization that would best utilize my expertise as an experienced Support Technical Analyst. I look forward to using my skill to contribute my organization achievement its objectives and bring in continuous growth and
complement my professional growth.
Personal Data:
Marital Status: Married.
Nationality: Egyptian.
Date of Birth: 13th of May.1989.
Military Status: Exemption.
Education:
B.Sc. in: Information System.
From: Helwan University.
Graduation Year: 2010.
Graduation Grade: Very Good.
Honors & Awards:
Within ORACLE:
Being got appreciation from Customer due to
Improvement which I have added for archival activity.
Being selected as Smart and customer speaks from VP- Banking Product Support & Services partners Group.
Within Huawei:
Being Selected as Huawei Future star for 2015 owing to sense of responsibility and team work and dedication.
My annual Appraisal for 2015 at Huawei is A “Exceed Expectations” after getting feedbacks from Customers. Experience:
From 2016 to present ORACLE
Senior Support Technical Analyst (Core Banking Oracle Flex Cube Product)
Job Responsibilities:
Responsible for analyzing the issues which opened by Oracle Customers like NBE (National Bank of Egypt) related to FCUBS (FLEXCUBE Universal Banking) Product.
Provide immediate fix/work around for reported issues.
Send the fixes which accomplished from my side to RSUP
(Regional Support) for review and broadcast to other impacted sites.
Onsite Presence of OFSS (Oracle Financial Services Software) team and Interact with the SR Originator of the issue if adequate information is required to resolve the SR.
Transfer the issue to Kernel team post ensuring that the defect opened is a base bug.
Track support issues and periodically report to customers on the status of resolution.
24*7 Emergency supports for P1 Issues which may
encounter during either EOD (End of Day) or EOC (End of Cycle).
From 2015 to 2016 Huawei
Senior Implementation Engineer (Integration Team)
Job Responsibilities:
Design and Develop various VAS CRs (ZAIN KSA):
o Design proposed solution for all Change requests raised by customer after clarifying it with customer. o Develop utility solutions using Oracle PL-SQl like Update CCM (Credit Control limit), add
commissioning for user after specific action like
performing SIM transfer from dealer to another.
o Provide Business Test cases document within delivery for developed CRs.
Integration with Middleware system [TIBCO] (ZAIN KSA ) o Develop dynamic Web services with list of interface functions to be called through ESB using Oracle PL- SQL.
Integration with Siebel SFA system (ZAIN KSA)
o Creating List of materialized views which represent customer information related to B2B contracts in GUI of Siebel SFA system.
Support Integration SRs (ZAIN KSA)
o Acting as Level three for all SRs with all severity raised by customer using JAVA and Oracle tools.
o Support all Implementation of CRs till go live.
Acting as Level three for all SRs related to Integration modules using my Oracle Knowledge (VIVA Kuwait).
From 2012 to 2015 UPS
Live Support Specialist & Development
Job Respons ibi l i t ies :
Design technical interfaces [APIs] for integration with MICROS system through various channels [Mobile –web- POS] for Alshaya Starbucks project.
Handling UAT with MICROS team, fixing bugs and all development issues accurately to avoid arising incidents and production issues.
Involved in development phase for Alshaya Privilege Club project (Loyalty Cards program).
Acting as SPOC with Alshaya projects staff, and third party service providers.
Support all UPS projects implementation and Go live Tasks as per SLA like (Alshaya Group, BOB Bank, Prime Bank).
Designing, Developing and testing required Interfaces files and reports.
Participate on UICMS application which has been
developed by UPS Team Using Oracle Development tools.
Implement Solution based on Business Needs depending on my ORACLE Knowledge as Per PCR.
From 2011to 2012 UPS
Support Analyst
Job Responsibilities:
Design In house Forms, Reports, packages, Offload files.
Communication level with our vendor (RS2), and
customers and preparing IRs from my end.
Respond to Customer requests Like MSI report.
Performing work around regarding Bugs for Bank Works System.
Manage UAT Procedures and Provide Full Training for IT Operation Team and documentation for UPS Banking
System.
Certificates:
Oracle PL/SQL Developer Certified Associate (OCA).
Oracle Forms Developer Certified Professional (OCP).
Microsoft Visual Studio.Net at ITI Scholarship.
Technical Skills:
Language or Software
Level
Professional Intermediate Beginner
Oracle Developer (SQL)
PL-SQL
Oracle Developer 10g(FORMS & Reports)
Oracle Flex Cube (FCUBS) Product
Unified Modeling Language (UML)
JAVA
Object Oriented Programming
Asp.net
XML
Ajax
UNIX
Soft Skills:
Interactive and fast to learn new technologies and science.
High Communication skills and ability to deal with different mentalities.
Ability to work under pressure.
Problem Solving.
Ability to work in team.
References:
Other reference will be furnished upon request.
Name Title Mobile NO:
Aml Mahmoud Technical Consultant @ ORACLE +201********* Ahmed Abdel galeel Integration Team Leader @ Huawei +201*********
Contact this candidate