Project Manager Management

HERMAN ROBLES

**** **** **** ****: 951-***-****

Riverside, CA 92508 ******.*.******@*****.*** Cell: 909-***-****

SENIOR PROJECT MANAGEMENT & IT PROFESSSIONAL

Proven Success in Managing Full Life-Cycle Multi-Million Dollar Projects

Diligent and solutions-oriented professional combining senior-level project management and information technology experience in hardware and software applications. Excellent team player with strong leadership qualities and a track record of success in directing multiple projects with varying degrees of budgets and requirements. Additional areas of expertise include:

r Project Scope & Development r Proposals & Presentations

r Project Portfolio Management & Governance r Profit & Loss Accountability

r Customer Relationship Management (CRM) r Enterprise Resource Planning

r Budget Management r Change Order Management

r Vendor Management r SDLC and PMLC Methodology

r Portfolio Management and Governance r Business Relationship Management

TECHNICAL EXPERTISE

Operating Systems: DOS Windows, MAC, Novell and HP

Applications: Microsoft Project, Microsoft Word, Microsoft Excel, Primavera, Visio, Access, OPX-2, SAP Project Management, SAP Supply Chain Management, Lotus Notes, MITG, Clarity (NIKU), PeopleSoft, Ad Hoc Reporting, CLEAR, Share Point, Clarizen, Concur, SaaS, Salesforce, Agile, LEAN.

CERTIFICATIONS

Project Management Professional (PMP) Pending

Certified Project Manager (CPM): University California Irvine

Lotus Notes Fundamentals Certified: InfoTech Commercial Systems

Teaching Credential Computer Applications: State of California

New Horizons Computer Learning Center:

Lotus Notes Help Desk

Microsoft Project Beginning

Microsoft Project Intermediate

PROFESSIONAL EXPERIENCE

Inland Empire Health Plan (IEHP), Rancho Cucamonga Ca.

Program Manager 2016- 2016

Strategic initiatives planning of key technology projects to move the organization to the next level in the health care industry’s five star rating. Emphasis on health care programs for the health and wellness of plan members.

Monitor strategic projects with varying priorities as they relate to Technology

Compiling of key performance indexes for use in reporting ROI on projects

Resource management for projects including sub contract and third party vendors

Provide program presentation and reports on project status, and strategy for C-level review

Implementing PMLC within the organization

Utilization of Business Relationship Management within the business units to increase project visibility

Implementing Portfolio Management and Governance to review and prioritize projects

TEKsystems, Ontario, Ca.

Program Manager 2016- 2016

Full project lifecycle development and implementation at a Program Level. Managing a team of resources at customer site and offshore with emphasis on Customer Relationship Management.

Manage multiple development projects with varying budgets and complexity

Development of project and financial reporting documentation for external and internal use

Resource management for projects including sub contract labor on site and offshore

Critical Issues resolutions response

C-level interaction and presentation on project status, and financials reports

Implementing PMLC and SDLC methodology on all projects

Increased Business Relationship Management to increase project visibility

ABB, San Diego, Ca.

Project Manager 2010-2016

Full project lifecycle development for OCR implementation in ports around the world. Current concentration in South America with emphasis on bilingual (English/Spanish) interface with customer on site with extensive travel.

Manage multiple and concurrent IT projects with varying budgets and complexity

Development of bilingual project documentation for external and internal use

Resource management for out of country projects including sub contract labor on site.

Coordination of procurement, shipping and installation of hardware and software for OCR systems domestic and international

Diagnosis and quick issues resolutions for critical customer concerns

C-level interaction and presentation on project status

Utilizing Portfolio Management and Governance to manage projects more efficiently

Implementing SaaS Concur for business tracking of expenses for project, budgets and profit and loss reporting

SAP implementation of Project Management and Supply Chain Management modules

AT&T, Corona, Ca 2009 –2010

Premises Technician

Implementation and support of U-Verse systems. Working with U-verse dispatch and management I was able to perform diagnosis, repair and installation of video, CVOIP and high speed internet.

Successfully installed and repaired U-verse systems with 100% customer satisfaction.

Increased efficiency and productivity month over month on installation and repairs.

Provided daily updates to management on productivity.

Incorporated lessons learned in regular team meetings to improve productivity.

Surrex, El Segundo, CA 2008 –2008

Project Manager

Working as a consultant on the DIRECTV account. I managed the full scope of sales operations projects for Telco partner Verizon. Worked with DIRECTV senior management and partners in maintaining account requirements and contractual agreements for programming and reporting deliverables. Provided periodic updates on project initiatives, status, issues and resolutions.

Effectively managed a multi-million dollar quarterly budget averaging 10% of company sales.

Delivered a huge success rate for issue resolutions; increased from 0% to 80% in less than three months.

Countrywide Financial Corp., West Lake Village, CA 2004 –2008

Senior Project Manager

Oversaw the management and execution of various projects and project portfolio governance within internal corporate accounting and IT divisions. Implemented procedures, which improved the collection, development and delivery of project portfolio health on a monthly basis. Led monthly meetings with Governance Committee, mentored project and division managers in developing detailed and accurate project proposals, timelines and financial details including NPV and IRR utilizing CBAs.

Successfully developed a project portfolio management dashboard worth $50 million and increased data collection from 10% to 93% in less than a year’s time within central IT.

Delivered significant company cost savings by reducing project redundancy between divisions, ensuring projects remained on schedule within central IT.

Identified resource availability for project management within eight months for Corporate Accounting division which increased productivity.

EDUCATION

Bachelor of Science: Computer Science ~ California State University Dominguez Hills

Project Management Credential ~ University California Irvine

Associate of Arts: Business Data Processing ~ Los Angeles City College

Teaching Credential Computer Applications ~ California State University Long Beach

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