Customer Service Engineer

Ahmed Awad Saad Ali

Mobile: +201********* Email: *********@*****.***

Address: Abbas El Akkad Street, Cairo, Egypt.

Objectives:

Strategically focused professional with extensive knowledge in information Technology & engineering operations. Experience in project handling and supervising staff. Passionate about solving problems through teamwork and encouraging development for the benefit of both the individuals and organisation as a whole.

Professional Experience

Senior Project Site Engineer

Saudi Bin laden group Saudi Arabia Dec 2013 to June 2016

Execute the different light current systems for the first fix level on the site.

Inspect the work that has been completed by the subcontractor and hand over to the consultant.

Supervising site engineers work through weekly progress report.

Preparation review of design drawing for different light current system.

Produce the shop drawing referred to the consultant requirements.

Project Achievement: low current activity from basement to typical floor for the first fix level

Infrastructure System Engineer

G-tech Company Saudi Arabia January 2011 to Oct 2013

Providing support for Desktop applications (ISA Clients, Office, Operating system, Outlook, etc.)

Diagnose and resolve user Laptop, PC or handheld devices software and hardware issues.

Service and Troubleshoot scanners and printers (laser, inkjet, dot matrix and fax machine)

Managing User accounts using Active Directory, DNS, DHCP and Group policy.

Projects Achievement:

Saudi Special Security Forces Network Project

Tandberg Cisco Video Conference for all STC office and Air Defense Forces

Network Engineer

El-Falah Auto Saudi Arabia January 2010 to Dec 2010

Install Win server 2008, active directory, DNS, DHCP, and IIS Application 6.0

Create additional domain controller to replicate any new user on the domain system.

Install Symantec antivirus on the server to publish the 32 or 64-bit package for every user.

Connect the three branch using VPN as IPsec protocol for high security level.

Create E-mails on the control panel for website and configure it on MS Outlook.

RAYA integration Egypt-Cairo May 2006 – Nov2009

Customer Service Engineer

Managed maintenance, repair & troubleshooting of 50 Automatic Teller machines including

Card readers, journal printers, receipt printers and dispensers.

Supervised the startup and operation of the machine software and trained technicians on the operations.

Xerox Company Egypt-Cairo Dec 2004 – April 2006

Maintenance and Operation- Engineer

Managed maintenance, repair & troubleshooting of 50 copier and printer machines including

Products: 5828, 5829, 5830, 415, 420, 428.

Responsibility of East Cairo territory Management.

Education & Certifications

Electrical and Communication, Bachelor of Engineering 2004. GPA good/70%

GSM, GPRS, Fire alarm, CCTV, Access Control,

Dialux for interior and Exterior of Lighting Design

ETAP (Voltage Drop and Short Circuit)

CCNA 2005, MCITP 2010

Technical Skills:

Hardware installation and configurations.

Client server IT Platform.

Network Field Installations.

AREAS OF STRENGTH AND EXPERTISE

Management Skills Maintenance and Operations Problem solving

Team leadership Quality assessment Customer Service

Forecasting Decision Making Low current Engineering

IT and Communication

PERSONAL INFORMATION

Date of birth: 11/09/1982 Marital Status: Married Military Service: Exempted

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