SUJITH.S
Pillavilakathu Veedu
Maithry Nagar Chekkalamukku
Sreekaryam TVM P.o
PIN: 695017
Mobile: 996*******/954-***-**** Email ID:****************@*****.***
CAREER OBJECTIVE:
Looking forward to work in an organization, where innovation and excellence is the way of life, where my Full potential will be explored and also where I can manage and take responsibilities of all I get ample scope for development. Thereby ensuring that the organization have a satisfied clientele.
WORK EXPERIENCE
1) MASCOT HOTEL
●Duration : October12Th 2011 to November 2013
●Designation : Receptionist
●Location : Trivandrum
●Job : Front Office Executive
2) BHIMA JEWELLERY
●Duration : February 2014 to December 2014
●Designation : Sales
●Location : Trivandrum
●Job : Sales executive
3) Aegis Global
●Duration : February 2015 on
●Designation : Call Centre Executive (Escalation desk/NPI)
●Location : Trivandrum
●Job : Call Centre Executive
Work Profile
As a NPI (New Product Informer)/ Escalation desk, I need to demonstrate excellent work habits, good judgment, thorough knowledge of products, procedures and processes, and possess excellent interpersonal skills for handling both staff and external customers. Star NPI and Star Agent from the process.
Role
●Agent management: Should demonstrate the ability to effectively manage people.
●Coaching: Supportive, collaborative and motivational coaching sessions that faster open communication.
●Analytical ability: Should be able to identify business trends and opportunities, the underlying cause of issues, and provide well-developed suggestions for improvements.
●Goals: Should consistently exceed all established goals and complete tasks in an outstanding manner and on a timely basis
●Managing 0-60 sensitivity (Caredesk)
EXTRA PROFFESSIONAL COMPETENCIES
●Languages known : English, Malayalam, Hindi, Tamil
●Computer proficiency : Operating Systems:
●Office Applications : MS Excel, MS Word, MS PowerPoint, Internet
EDUCATIONAL QUALIFICATION
●Doing B.COM from Kerala University
●Passed Higher Secondary from NSS HSS Kesavadasapuram 2010
●Passed S.S.L.C from GHSS Sreekaryam 2008 march
●Passed Hotel Management from FCI (Food Craft Institute) 2011
PERSONAL STRENGTHS
●Dedication and sincerity towards work.
●Readiness to accept challenges.
●Optimistic attitude towards life.
●Strong drive to success: Goal-oriented and Results driven
PERSONAL PROFILE:
Age : 25
Date of birth : 22-02-1991
Marital status : Single
Religion : Hindu
Nationality : Indian
DECLARATION
I hereby declare that the above given information is true and correct to the best of my knowledge and belief.
Place : Trivandrum
Date : SUJITH.S