PRISCILLA VOREL

** ****** **

East Haven, CT ****2

Cell: 203-***-**** acyqws@r.postjobfree.com

EXPERIENCE

**/**** ** ******* ****** Solar Madison, CT Administration/Office Manager

Prepare the paperwork for an installation

Make sure the installations are scheduled with us and the customer

Apply for Permits and also applications to the utility companies

Make sure installers have all the parts for the jobs

Answer Phones

Help customers with their systems

Interview new candidates for new employees

Go to jobs to make sure it is being installed right and on time

Hire new employees

Run the office giving out work

Phone interviews

02/2013 to 12/2015 Verizon Wireless Wallingford, Ct

Customer Service rep

Go over bills

Try to find options for problems cust is having

Answer incoming calls

Help customers with any mobile problems

Help with upgrade

10/2007-10/2012/ Admin. Coord. HR Dept. Covidien North Haven

Make badges for employees

Pay and manage the Security Bills for the Department

Work on two different computer systems

Meet and greet our vendors and customers when they come on the campus

Help with Security issues

Work on projects for our employees and the Security Department

Collect emails from other employees and add them to an excel sheet

Do the end of month balancing of the bills for the security department.

Make the calls when an emergency occurs on campus.

Make the badges for the guest on a Label system attached to my computer

Help organize with visitor’s from other countries.

Send out weekly and monthly report on Excel spreadsheets

Help out with orientation for new Hires

10/2007-10/2012 Covidien Norwalk Ct - Customer Service Rep

Communicated with customers daily.

Communicated information clearly and accurately.

Developed credibility and confidence with customers

Possess effective communications skills, and work well with others at all levels.

Responded to inbound service calls in a fast-paced, high-volume call center.

I work with an Excel Spreadsheet with the Credit and Collections Department.

I work with the Distribution Department by assisting them to email a distributer their tracking on orders weekly that they have with us.

2004-10/2007 Citizen's Bank North Haven Ct - Banker/Teller

working with customers, opening accounts and processing loans. Budgeting customer's accounts.

Auditing tellers when they did not balance at the end of the day.

Entered personal and equity loans in the computer saw the loan through and when the time came I had the closing in my office.

I was very flexible because if the teller's need help I also knew there job so I could assist them and could go and be a teller.

09/1996-4/2004 Montesi Volkswagon North Haven – Service Secretary

Customer Service Rep

Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service,

Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.

I prepared the bills for customer car repairs on the computer and took the payment. I processed the loans for new and used cars

Took customer's complaints and tried to solve them.

I also prepared all the paperwork for customer’s buying cars for when they picked up there new and used cars.

EDUCATION

1975 St Mary's High School New Haven, Ct.

SKILLS Thrive when presented with challenging assignments and persevere to achieve goals.

Identify problems/needs and initiate effective solutions.

Exceptional organizational skills; service-oriented. Motivated to work efficiently without direct supervision in busy environment. Consistently "get the job done" and exceed expectations. Learn new skills rapidly.

Creative yet logical in approach to solving problems. Keen interest in people.

Interact positively with a wide range of people from diverse ages and cultures. Notable listening skills. Build good relationships. Considerate, Compassionate, and accepting.

Excel, Word, Mac, Outlook, SAP, Kronos, MAC, Salesforce

CERTIFICATES OF ACHIEVEMENT, AWARDS

Notary, State of Ct, 2008/2013.

Merit award, Citizens Bank, New Haven Ct, 2007, for theft.

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