Customer Service Manager
Resume:
PRISCILLA VOREL
East Haven, CT ****2
Cell: 203-***-**** *********.*****@*****.***
EXPERIENCE
**/**** ** ******* ****** Solar Madison, CT Administration/Office Manager
Prepare the paperwork for an installation
Make sure the installations are scheduled with us and the customer
Apply for Permits and also applications to the utility companies
Make sure installers have all the parts for the jobs
Answer Phones
Help customers with their systems
Interview new candidates for new employees
Go to jobs to make sure it is being installed right and on time
Hire new employees
Run the office giving out work
Phone interviews
02/2013 to 12/2015 Verizon Wireless Wallingford, Ct
Customer Service rep
Go over bills
Try to find options for problems cust is having
Answer incoming calls
Help customers with any mobile problems
Help with upgrade
10/2007-10/2012/ Admin. Coord. HR Dept. Covidien North Haven
Make badges for employees
Pay and manage the Security Bills for the Department
Work on two different computer systems
Meet and greet our vendors and customers when they come on the campus
Help with Security issues
Work on projects for our employees and the Security Department
Collect emails from other employees and add them to an excel sheet
Do the end of month balancing of the bills for the security department.
Make the calls when an emergency occurs on campus.
Make the badges for the guest on a Label system attached to my computer
Help organize with visitor’s from other countries.
Send out weekly and monthly report on Excel spreadsheets
Help out with orientation for new Hires
10/2007-10/2012 Covidien Norwalk Ct - Customer Service Rep
Communicated with customers daily.
Communicated information clearly and accurately.
Developed credibility and confidence with customers
Possess effective communications skills, and work well with others at all levels.
Responded to inbound service calls in a fast-paced, high-volume call center.
I work with an Excel Spreadsheet with the Credit and Collections Department.
I work with the Distribution Department by assisting them to email a distributer their tracking on orders weekly that they have with us.
2004-10/2007 Citizen's Bank North Haven Ct - Banker/Teller
working with customers, opening accounts and processing loans. Budgeting customer's accounts.
Auditing tellers when they did not balance at the end of the day.
Entered personal and equity loans in the computer saw the loan through and when the time came I had the closing in my office.
I was very flexible because if the teller's need help I also knew there job so I could assist them and could go and be a teller.
09/1996-4/2004 Montesi Volkswagon North Haven – Service Secretary
Customer Service Rep
Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service,
Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.
I prepared the bills for customer car repairs on the computer and took the payment. I processed the loans for new and used cars
Took customer's complaints and tried to solve them.
I also prepared all the paperwork for customer’s buying cars for when they picked up there new and used cars.
EDUCATION
1975 St Mary's High School New Haven, Ct.
SKILLS Thrive when presented with challenging assignments and persevere to achieve goals.
Identify problems/needs and initiate effective solutions.
Exceptional organizational skills; service-oriented. Motivated to work efficiently without direct supervision in busy environment. Consistently "get the job done" and exceed expectations. Learn new skills rapidly.
Creative yet logical in approach to solving problems. Keen interest in people.
Interact positively with a wide range of people from diverse ages and cultures. Notable listening skills. Build good relationships. Considerate, Compassionate, and accepting.
Excel, Word, Mac, Outlook, SAP, Kronos, MAC, Salesforce
CERTIFICATES OF ACHIEVEMENT, AWARDS
Notary, State of Ct, 2008/2013.
Merit award, Citizens Bank, New Haven Ct, 2007, for theft.
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