Technical Support Quality Assurance

Michael L. McManis

*** ******** ****, **********, ** 19046

609-***-****, ************@*****.***

https://www.linkedin.com/in/mike-mcmanis

SENIOR QUALITY ASSURANCE ANALYST/ENGINEER

Profile

Process-oriented professional with 15+ years of quality assurance experience and an understanding of all phases of the SDLC. Applies broad knowledge of back-end infrastructure to support evolving business and stakeholder requirements. Capable of efficiently managing multiple concurrent projects. Detail-driven and analytical; adept at providing creative solutions to demanding problems. Works well under pressure independently and as a team member/leader to ensure completeness and correctness while meeting aggressive deadlines. Adapts quickly to changing priorities and easily masters new duties/technologies.

Areas of Expertise

Software Engineering Agile/Waterfall/Iterative Testing Methodology Systems Analysis/Implementation

Configuration Management Continuous Integration Internet/Intranet Technology Network Administration

Strategic Planning Project Management Quality Control TQM Change Management Technical Support

Key Contributions

Improved quality of codebase by forming a testing group that created a test suite, which included client/server installation, proprietary utilities, and integration with network components (Active Directory, F5, Exchange/SMTP, SQL Always On) and clustered resources (MSMQ, SQL, Availability Group, DTC). Executed the test suite and recorded defects on multiple builds, enhancing the product delivered to client.

Was assigned to multiple projects as an operational test lead and provided detailed estimates to project managers that justified the addition of more resources.

Developed and applied software quality tests to features, sets of features, and entire feature areas to ensure software product quality.

Instituted a manual code freeze process and offered recommendations for updating change management processes.

Career Track

DELOITTE AND TOUCHE, Princeton, NJ

Operational Testing Lead Analyst 2013 to 2016

Held responsibility for business requirements analysis, technical requisites analysis, infrastructure design analysis, test planning, test design, and test suite execution. Identified defects and conducted root cause analysis. Collaborated with the development, infrastructure, architecture, configuration management, technical support, and functional testing groups. Managed onshore and offshore resources that assisted with completing various tasks for multiple projects. Presented training to five team members as needed to keep them apprised of new requirements.

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Michael L. McManis

729 Pembroke Road, Jenkintown, PA 19046

609-***-****, ************@*****.***

https://www.linkedin.com/in/mike-mcmanis

Career Track

DELOITTE AND TOUCHE, Princeton, NJ (Continued)

Software Configuration Management Lead Analyst 2009 to 2013

Managed multiple versions of packages in a distributed server environment. Performed scheduled and ad hoc software build and packaging activities. Provided administration of multiple Team Foundation Server versions (2008, 2010), including planning, installation, project collection, team project creation, and user access management. Maintained multiple branches for various projects. Compiled base software using ant and Visual Build.

Infrastructure Lead Analyst 2004 to 2009

Documented and administered formal employee onboarding and offboarding processes. Maintained pre-production level servers. Imaged employee laptops. Monitored server room operations. Provided VMware support to users. Assisted with a server room move as well as the creation of a SAN for virtual storage.

Functional Testing Lead Analyst 2000 to 2004

Performed the same duties as Operational Testing Lead Analyst. Served on cross-functional teams and as the primary go-to resource for troubleshooting. Supported other teams requiring root cause analysis of defects.

Previously, as a Technical Support Analyst, created and maintained a call tracking system database, played a key role in migrating from Lotus Notes email client to Lotus ccmail, and contributed to laptop imaging process improvements.

Credentials

General Studies, Chaminade University of Honolulu

Army Topographic Instrument Repairman, United States Army Corps of Engineers

Pluralsight – Everyday PowerShell for Developers

Pluralsight – Introduction to PowerShell

Pluralsight – Play by Play: Discovering PowerShell with Mark Minasi

Pluralsight – PowerShell v3/v4 Essentials for IT Administrators Part 1

Pluralsight – PowerShell v3/v4 Essentials for IT Administrators Part 2

Pluralsight – PowerShell v3/v4 Essentials for IT Administrators Part 3

Pluralsight – The Case for PowerShell

ITIL V3 (7 sessions)

Management Essentials Learning Program

Microsoft MCSE SQL Server 2012

Microsoft SQL Server 2012

Vsphere VMware

Technical Proficiencies: Client Operating Systems (Windows 3.1x-10, Ubuntu (Linux)) Server Operating Systems (NT 3.1x-2012 R2) DBMS (SQL Server 7.0-2014) RDMBS Web Servers (IIS 6.0-8.5, WebSphere 7.0-8.5) Active Directory Web Services Testing (using jvms in Websphere) Documentum Languages (PowerShell, C, C++, C#, Java, T-SQL)

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