Customer Service Engineer

Permanent Address Email ID:- ******.*****@*****.***

Door No. 10, Mob:- +91-989*******

Mahalakshmi Nagar IInd phase,

Near New ASTC HUDCO,

Hosur – 635109.

M. ANDROUS MELVIN

CAREER OUTLINE

•5.3 years of insightful experience in FAIVELEY TRANSPORT RAIL TECHNOLIGIES INDIA LIMITED from DECEMBER 2007 TO MARCH 2013.

•1.3 years of experience in Exide Industries Ltd, Bangalore as Jr. Officer – Industrial Service From FEB 2014 to MAY 2015.

•Southern Batteries Pvt. Ltd. Bangalore as Engineer - Test Lab from AUG 2015 to till date.

Work Profile For Southern Batteries Pvt. Ltd:

•In charge –Testing batteries and maintaining the documents.

•Handling and testing TUBULAR batteries.

•Create detailed comprehensive and well structured test plans and test cases by coordinating with design team.

•Identify record documents thoroughly and track the problem in process.

•Estimate, prioritize, plan and coordinate testing activities.

Work Profile For Exide Industries Ltd:

•In charge –Testing batteries and maintaining the documents.

•Handled the service activity on various sector like 2v Monotubular Batteries, telecom, solar in Karnataka circle.

•Maintaining and monitoring of Service cycle for self & my team.

•Handling and testing VRLA,TUBULAR,TELECOM batteries.

•Performing testing and servicing in homes and industries.

•Good in identifying faults in batteries by cut opening method.

•Currently maintaining documents like CRN, GRN testing reports.

•Warranty management

•To monitor product performance & failure mode analysis.

•Trouble Shooting, Servicing and Correspondence to customers.

•Close interaction with the dealers and distributors for closing the service call.

•Supervision of the workshop activities, the nature of jobs.

•Fault finding and analyzing data’s on manufacturing.

Work Profile For Faiveley Transport Rail Technoligies India Ltd:

•I work as an Asst. engineer – Customer Service.

•Experienced in electronics lab soldering PCB’s & connectors

•Achieving Production Planning and Controls

•Drawing for Study for Assembly of Valves

•Interaction with Materials Management Team

•Controlling and monitoring of process works

•In charge for wiring in E-70, IRAB Panels & DBC assembly & calibration (Driver Brake Controls)

•LHB panels, Brake Cylinder & calipers maintenance

•Prepare and maintain the warranty data

•Preparing and maintaining the traceability of the parts

•Working knowledge in draft gear assembly

Key Achievements :

>Assembly and Testing of E-70 Brake System–In the year 2011 I was given a target of

completing 15 panels in 30days me and my team completed the target in the forecasted

time that panels was dispatched to GOMOH (Jharkhand)

>Maintenance of WSP System in Bangalore Coaching Depot –In the year 2012 I was

responsible for maintenance of 55 coaches in the depot, also responsible for attending

the failure and overhauling of 55 coaches in the Bangalore depot.

Education:

•Diploma in Electrical & Electronics.

•Executive MBA in Production Management

DEGREE

COLLEGE/SCHOOL

YEAR OF

PASSING

PERCENTAGE

E.MBA – Production Management

CMJ University, Meghalaya

DEC 2012

64.8%

D.E.E.E

Er. Perumal Manimegalai Engineering College, Hosur.

April 2007

70%

S.S.L.C.

R.V. Government Boys Higher Secondary School, Hosur.

April 2004

57%

Final year Project:

TITLE : MINI TRAFFIC SIGNAL GENERATOR

Strength:

•Willing to learn new technology to improve my knowledge

•Ability to cope up with any kind of environment.

•Positive thinking in nature.

•Being Confident at my work.

Personal Data :

Date of Birth : 17-02-1988

Gender : Male

Nationality : Indian

Marital Status : Married

Date :

Yours Truly

Place :

(M. Androus Melvin)

Contact this candidate