Business Analyst
Resume:
Philip G. Cañete
**** ****** **. *** ******* Village Makati City
9030136/091********
*************@*****.***
Objective:
Seeking for a position to add value in Operations or Management requiring refined Analytical and Communication skills.
Educational Background
1999 – 2002 De La Salle University - College of Saint Benilde
Bachelor of Science in Business Administration Major
in Computer Applications
1996 – 1999 De La Salle University
Industrial Engineering Minor in Mechanical Engineering
1986 – 1996 Don Bosco Technical Institute Makati
Work Background
Operations Management and Development
Policies and Procedures of Business Process and System
Design and Redesign of an Application System and Business Process
Business Process Improvement
User, System, and Functional Documentations
Technical Documentations
System Testing and Documentations
Requirements and Information Gathering
Business-oriented/use-oriented process analysis and specification
Tracing application and infrastructure functionality back to core business requirements and processes
Abstracting business process flows to meta-levels for knowledge and business modeling
Object Orientation, analysis, design, and process work
Work Experience
Tiger Resort Leisure and Entertainment – Business Analyst
June 2015 – Present
Tasked in requirements gathering and implementation for the following systems
oRostering System
oERP - Procurement System
oJob Dispatch
oCall center management solution
oCRM
oEnterprise asset management
oPoint of Sale system
oOther hotel and operation critical systems
Tasked to coordinate issues from stakeholders to the vendors
Understand and analysis of the integration interfaces with enterprise service bus (ESB)
Radius Telecoms – IS Analyst
June 2014 – June 2015
Tasked in requirements gathering in building CRM, HRIS, and a telco standard BSS/OSS
Tasked to coordinate SAP issues from stakeholders to the SAP integrators
Create and finalize Business User Requirements and Functional Specifications for a telco standard BSS/OSS, Microsoft Dynamics and HRIS
Conducts operational/technical tasks on the initiation, coordination, integration, development, management, operation and maintenance, over-all monitoring and evaluation of Finance Management System, Business & Operational Support System, Human Resource Management System
PhilCare – Business Analyst
January 2014 – June 2014
Conducts studies and reviews current systems including related operational problems and recommends solutions.
Conducts systems feasibility studies, investigations, data gathering, functional and cost analysis.
Participates in scoping, designing, and planning of new systems and/or systems enhancements as required by users.
Conducts initial training of users prior to implementation of new, modified or enhanced systems.
Assists user in converting to the systems being implemented and adapting to new procedures required by the conversion.
Develops/Updates User’s Transaction Reference Manuals to provide guidance and controls.
Assists users in the development of User’s Acceptance Test plan, test scripts, test conditions and test cases prior to systems testing and user acceptance testing.
Facilitates user acceptance testing in coordination with Users and IT professionals for eventual turnover to production.
Validates test result reported by the user, determines the cause of errors, recommends solutions and endorses to appropriate IT professionals or Users
Create and finalize Business User Requirements and Functional Specifications
Novenix – Business Analyst
November 2012 – March 2013
Tasked in requirements gathering in building a new back office system
Tasked to coordinate issues with stakeholders
Create and finalize Business User Requirements and Functional Specifications
Globe Telecoms – Business Analyst
July 24, 2010 – January 2012
Project based assignment for in-house application development
Requirements gathering and process analysis (business and technical) for application enhancement and development
Philippine Long Distance Telephone Company (PLDT) – Business Analyst
January 4, 2010 – July 15, 2010
Gathered and analyzed 'as is' business processes
Proposed 'to be' processes with the newly integrated customer relationship management (Siebel) and provisioning systems (Clarity)
Utilized the Business Process Framework eTOM (enhanced Telecom Operations Map) to streamline current business processes
Converted business process flowchart diagrams to UML activity and sequence diagrams
Created a business requirements document for the purpose of proposing new business processes and practices
Produced a business process standards to address inconsistencies in the existing business process
Asian Development Bank (ADB) – Project Technical Assistant
September 24, 2007 – December 2009
Tasked in creating business process documentations for ITIL and CoBIT implementation.
Created Web and Client base Business Process and ITIL/CoBIT Documentation Library in Notes Domino.
Created a document management system in Lotus Notes QuickPlace.
Designed an IT Inherent Risk Assessment for the core financial applications
Alignment of “as-is” business process with ITIL standards and CoBIT framework
The Coca-Cola Export Company – Technical Writer/Business Analyst
September 3, 2005 – September 24, 2007
Tasked in the development of Technical Documents/Software Architecture Documents/Online Help/Business Process Requirements for Lotus Notes Development
Assigned in Testing and Documentation of Lotus Notes and .NET Applications
Lotus Notes Domino applications development
Created Functional Specifications for Lotus Notes and .NET Applications
Task in developing Online Computer Based Training for Business Intelligence applications and SAP
Monitoring and assignment of Incidents in HSPC and Vantive
Financial Network Services – Technical Writer/Business Analyst
May 11, 2005 – September 2, 2005
Tasked in the development of Technical Documents/Software Architecture Documents for a Banking System
Address issues and reviews to related Functional Specification, Technical Specification, Program Specifications and resolves with Project Mangers, Team Leaders, Developers and Senior Business Analysts
Globe Telecoms – Technical Writer
Feb 2005 – April 2005
Provides documentations and analysis for various business processes
Involved in Fast Track and Side Track Process Review
Assists and reports to the Business Systems Analyst for Business Process Documentation and Business Process Restructuring
Analyze and document revised company policies
Documented and analyzed the business process restructuring with the Business System Analysts.
Created, Analyzed and documented with the Business System Analyst new company policies and business process procedures
UNISYS – Technical Writer/Business System Analyst
Aug 2004 – Feb 2005
Handled the documentation of the Business and System Process for the Philippine Ports Authority MIS Computerization Project – PJMS module.
Tasked on Business System Analysis for various implementation stage of the project.
Provides Business Process documentations for the implementation stage.
Created User, Technical and System Documentations
Functional testing and verification of requirements on the functional specs.
Digiline Inc - Software Developer
June 2003 – December 2003
Tasked on implementing and development of systems for clients.
Front-line to client’s system being developed.
Specifically involved in system and business process analysis and design.
Entrusted with funds for acquisition of supplies and equipment.
Documentation: User’s Manual, Proposals, System Analysis and Design and Agreement Drafts.
Trainings And Seminars
July 2008 – November 2008
ITIL Foundation Training/Overview
Applications
Visual Basic 6
VB/ASP.Net and C#
J2EE - novice
MS Office
PhotoShop
MS Visio
MS Access
SQL
Crystal Report 6.0&9.0
Java script
Rational Rose UML
HTML
RoboHelp X5
Snag it / Camtasia
HSPC & Vantive Ticketing System
Visual Case 2
Lotus Notes / Notes Domino
Adobe Captivate
Contact this candidate