Technical Support Active Directory

PROFESSIONAL SKILLS

●Computer Hardware: Expert

●Server Hardware: Advanced

●Computer Software: Expert

●Servers Software: Advanced

QUALIFICATION AND CERTIFICATION

A+ ce CompTIA

Network+ ce CompTIA

LANGUAGES

Spanish: Native

English: Fluent

EDUCATION

MIAMI-DADE COLLEGE: College Credit Certificate, Miami, FL May 2014

Microcomputer Repairer and Installer certificate

Coursework in: Electronics, Computer Service and Maintenance, A+, Network+ and Server+.

CUBAN UNIVERSITY OF INFORMATION SCIENCES COMPUTER SCIENCE ENGINEER, Havana, Cuba

Coursework in Mathematics, Algebra, Programing, Advance Networking, Operating systems, Information Security, Accounting, Business Administration, Software Engineering July 2008

PROFESSIONAL EXPERIENCE

NutritionSmart, Miami Lakes, FL

Support Technician December 2016

Migrating servers/services from Windows 2008r2 to Windows 2012 which included: Migrating Active Directory, WDS, DNS, DHCP, File, Print and some application servers.

Capital One Call Center (SITEL Contract), Pompano Beach, FL

Support Technician April 2016 – December 2016

●Collaborated with other team members on special projects and events.

●Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

●Recognize problems, establish solution and make sure implementations.

●Offer technical support for remote users.

●Troubleshoot software and hardware for Servers and PCs.

●Maintain Domain servers (Active Directory).

●Use standard Windows Server setup technologies, including Windows PE, .wim files, and image-based setup for large deployments.

●Install hardware and software configurations for Windows (7, 10) and Mac OS.

●Installation of hardware and software for servers, microcomputers, printers among others.

●Manage large amounts of inbound and outbound calls in a timely manner

●Build sustainable relationships and engage customers by taking the extra mile

MICCOSUKEE RESORT & GAMMING, Miami, FL

Support Technician July 2011 – Jan 2016

●Installation of hardware and software for gaming machines, servers, microcomputers, printers among others.

●Troubleshoot software and hardware for gaming machines, servers, microcomputers, printers among others.

●Collaborated with other team members on special projects and events.

●Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

●Recognize problems, establish solution and make sure implementations.

●Offer technical support for LAN, validate integrity of data.

●Install hardware and software configurations for Windows (XP, 7) and Linux distributions.

●Installation of hardware and software for servers, microcomputers, printers among others.

●Troubleshoot software and hardware for Servers and PCs.

●Maintain Domain servers (Active Directory).

●Use standard Windows Server setup technologies, including Windows PE, .wim files, and image-based setup for large deployments.

●Develop and control network services: Proxy, Firewall, Active Directory, DHCP, and DNS.

●Design and control the Information Security Policies.

●Fielded an average of 20 customer service calls per day.

RADIO HAVANA CITY, Havana, Cuba

IT Network Manager Sept 2008 – Apr 2011

●Recognize problems, establish solution and make sure implementations.

●Offer technical support for LAN, validate integrity of data.

●Install hardware and software configurations for Windows (XP, 7) and Linux distributions.

●Installation of hardware and software for servers, microcomputers, printers among others.

●Troubleshoot software and hardware for Servers and PCs.

●Maintain Domain servers (Active Directory)..

●Develop and control network services: Proxy, Firewall, Active Directory, DHCP, and DNS.

●Design and control the Information Security Policies.

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