Support Office

Brian Burke

*** ***** ******* ***** ***********, LA 318-***-**** *********@*****.***

http://www.linkedin.com/pub/brian-burke/26/270/424 IT EXPERIENCE

Sparkhound Managed Services Support Technician III Baton Rouge, LA January 2014-Present

Tier 1/2 desktop support of clients’ enterprise systems in fields such as healthcare, energy, education, real estate and government agencies, dealing with Windows XP/Vista/7 support, Microsoft Office 2007/2010/2013 and Office365 support, printer/copy/fax troubleshooting and other issues including:

Support of Citrix environments (primarily application and printer support).

Network troubleshooting (connectivity, network shares, VPN troubleshooting)

Managing internal SCCM infrastructure

Documenting Standard Operating Procedures for Sparkhound Knowledge Base

PowerShell scripting for Office 365/Windows Server automation tasks Enterprise Data Concepts IT Consultant

Lafayette, LA September 2013-January 2014

Provided managed support services for clients including Tier 1 support of Windows XP/Vista/7 workstations and Apple workstations and server hardware, Windows Server 2003/2008 administration, PC hardware troubleshooting and repair, Office (2007, 2010 and Offce365) maintenance, application support, network support, and other tasks such as:

Network issues (connectivity, implementation and maintenance).

Workstation, Server and Network infrastructure implementation and support. US Computer Corporation IT Deployment Technician

Lafayette, LA August 2013-September 2013

Performed various IT tasks as part of a deployment team upgrading Chevron’s GIL enterprise environment from Windows Vista, with Office 2007, to Windows 7 and Office 2010, including:

Upgrading, updating, assembling and configuring workstations using GIL system.

Installing and testing peripheral devices and/or software applications.

Verifying network connectivity and performance of recently upgraded systems.

Resolving customer issues with newly upgraded systems. TECHNOLOGY SUMMARY

Certifications: CCNA: Routing and Switching, MCTS: System Center Configuration Manager 2012 Systems: Windows XP/Vista/7, Server 2003/2008/2012, Exchange, SQL Server 2012, Mac OSX Languages: PowerShell, C#.NET, TSQL, PL/SQL, HTML5, CSS3 Software: Active Directory, SCCM, MS Office, Office365, Citrix environments EDUCATION

Northwestern State University May 2011

B.A. in English, Cum Laude

GPA: 3.6/4.0

Louisiana State University August 2011-May 2012

Graduate Studies in Public Administration

12 hours completed

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