Matthew Anthony Ruggiero

Computer Specialist

Address and Contact Info

**** ** ******* ** *

Taylorsville, NC 28681

Phone: 828-***-****

Email: acyqi3@r.postjobfree.com

Objectives

The goal in life for me is to have a stable job, and run a computer repair business on the side. Computers is something I find very easy to do and very quick to learn new things when it comes to hardware, or software. Computers have always interested me and I can do anything with them. From deconstructing to rebuilding to making sure it’s ready for the end user no matter the task. Computers is kind of a natural talent to me I guess you could say.

Education

General Education Diploma (May 02, 2013)

•My goal by getting my GED was to attend to CVCC a whole year early. Instead of being a senior in High School, I was a freshman in College. I got my GED simply to make this process faster because I found High School too easy and simple. I was indeed attending High School before I went to get my GED. I was in the 11th grade. I left halfway through the year, to get my GED. Finished my GED before the school year was over. Then moved directly into filling in for FASFA and CVCC Enrollment. So far everything has gone to plan.

•During my High School years I had become certified in Microsoft Word, Excel, Publisher and Power Point.

Catawba Valley Community College (August 10, 2013)

•I am attending CVCC studying Computer Science and Automotive Repair. Both of these things are extreme hobbies for me and I love working with both. I plan to attempt to get my masters if possible in both.

Experience

Store PC Support (April 12, 2016 – Current)

TekSystems Contract position with Lowe’s Corporate (Wilkesboro, NC 28697)

My job consists of handling the store users that call into the service desk and supporting their computers, software, and hardware issues. I walk them through on troubleshooting steps and also remoting in to fix any problems they may have. I assist heavily in communicating with the customer and doing so in a timely manner. Supporting stores through out all of United States.

Support Technician (April 23, 2015 – March 26, 2016)

Graystone Eye (Hickory, NC 28602)

My job consisted of making sure that all of Graystone’s computers, printers, network, scanners, ect. Were up and running. Functional for the end user to use with no issues. I was in charge of making sure all the facilities were functioning which consisted of our Lenoir, Lincolnton, Boone, Linville, and Hickory offices.,

Support Technician (February 05, 2014 – March 2015)

TekSystems Contract position with Lowe’s Corporate (Wilkesboro, NC 28697)

My job consisted of making sure that all Lowe’s Hardware across the world had their new registers, printers, and computers installed properly and work properly before the store opens. I worked on a project called Evergreen and HydroChroma. It was my job to make sure that the systems were updated with the new equipment so that it could work properly.

Computer Tech (June 15, 2011 – January 20, 2014)

We Fix Computers (Taylorsville, NC 28681)

My job consisted of keeping a schedule of meetings with the customer in a timely manner for both the customer and the computer tech. I was also responsible of delivering the correct computer to the customers when they came to receive their repaired computer. Along with receiving the correct amount of cash from the customer. I was constantly involved with letting the customer know what could be the issue with their computer.

Skills

•Computer Tech

•Computer Repair

•Ability to learn fast

•Automotive Repair

•Sports (Football, Soccer, Volleyball)

•Instruments (Guitar and Piano)

•Ability to stay calm in stressful times

•Ability to help others effectively

•Ability to work fast

•Ability to get along with others easily

•Ability to stay organized

•Well-coordinated

•Foreign Languages (Hmong Dawb)

•Certified in Microsoft Excel

•Certified in Microsoft Word

•Certified in Microsoft Publisher

•Certified in Microsoft Powerpoint

•Programs

•SuperPutty / SCCM / Remote Desktop (Session)(Manager) / Infoblox / DHCP Tools / SQL Server / CMD (Batch)(Note++) / NextGen / Active Directory / Orchid / Mirror / Optik / Numara Track-It! / Kronos / Remedy / InfoBlox / VeriBalance /

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