Technical Support Help Desk
Resume:
ALLAND LOUISFIN
Home: 203-***-**** Cell: 203-***-**** Email:***********@*****.***
Information Technology
Summary
Profile: A+, NET, MCSE Certified Computer Support Specialist with over 17 years of Experience Troubleshooting, Repairing, Microsoft Exchange, and Providing End Users Support for a Wide Range of PC Workstations, Networks, VMware Microsoft Hyper-V platform to vSphere platform, Point of Sales Systems and Telephony Systems.
Technical Skills
Hardware:
PC’s, Cisco Switch, Firewall Astaro Sophos Network Security, Router & VPN Router
Installation of Peripherals, Including Printers, Scanners, CD-ROM’s
Local Area Networking, Shoretel Phone Systems, VMware Services
Network Topology, Cable Installation & Raid Card Configuration
Software:
DOS, Windows 95/98, XP Pro,Win7,8,10 & Windows2000 thru Windows2008 Servers, SCCM
MS Office (WordPerfect, Word, Excel, Power Point) Windows Ensim pro & SQL2005, CAD
CAM, Novell Netware v.3.1 x & 4.x, Linux FC1 thru FC9, Debian4.0,Centos4 thru Centos5.1,
RHEL3 thru RHEL5 & Free-BSD, Ubuntu & My SQL, Shoretel Phone Systems, PowerShell
Batch File Programming, Windows VPN & other VPN Software, SCCM in tune SaaS
Electronics:
Construction of Analog, Digital and Industrial Circuit
Troubleshooting of Analog, Digital and Industrial Circuits
Proficient in the use of Electronic Test Equipment
PROFESSIONAL EXPERIENCE
Sikorsky Aircraft Company Consulting for K-Force Stratford, CT 2015 – 2016
IT Support Specialist
Provided software support including Microsoft Exchange & Office 365 Product knowledge (Word, Excel, PowerPoint), Windows 7/8/10.
Provided software troubleshooting, work order fixes/corrections, profile maintenance, and certification updates to all Sikorsky facilities. Worked directly with end users to solve issues occurring as a result of software rollouts such as CAD/CAM. Recorded detailed information regarding software rollout issues and presented them to the project team for resolution.
Scheduled, organized, and ran software training classes as needed to fit the rollout schedule.
Community Renewal Team of Hartford, CT 2014 – 2015
IT Helpdesk II
Provided first & second level support of the agency’s MIS functions while having direct contact with end-users on a daily basis. Responsible for overall LAN/WAN network and desktop support including setting up users, security, and day-to-day administration: performance tuning, monitoring, support, troubleshooting, repair, upgrading.
Provide Help Desk/On-site Technical Support Win XP, Win 7& 8, Windows Servers 2003&2008, Outlook Email 2010 & 2013, Phone Systems, Avaya & Nortel.
Community Action Agency of New Haven, CT 2009 - 2014
IT Systems Network Coordinator Technician
Provided first level support of the agency’s MIS functions. Responsible for the overall network and desktop support of LAN / WAN including: setting up users, security; day-to-day administration, performance tuning, monitoring, support, repair, upgrading, Active Directory implementation,
Group policy, LDAP, MPLS Networks, Desktop/Laptop Imaging using SCCM
Provided Help Desk/On-site Technical Support Win XP, Win 7& 8, Outlook Email 2007 & 2010, Shoretel Phone Systems, Cloud Computing, Maintenance CAANH Servers, Dell & HP Windows Servers 2003&2008, Linux Servers, Windows VPN & other VPN Software, SQL2005 & RAID Configuration.
Developed and supported network access security (firewall, remote access, bandwidth Management)
Documented all calls using call tracking software, configured new PC hardware, performed installation of software packages, telecommunications, peripherals devices, provided basic troubleshooting assistance to end users with hardware, software problems, performed Daily Backup setup weekly and reviewed backup to ensure proper execution.
OLM LLC Inc. Trumbull, CT 2007- 2009
Computer Technician Administrator
Provide Technical Support, Networking, Maintenance Clients Servers, Build New Servers Linux FC1 Thru FC9, Debian4.0, Centos4 thru Centos5.1, RHEL3 thru RHEL5, Free-BSD, Ubuntu, Windows2000, Windows2003 Servers, CAD& CAM Software, Ensim Pro, SQL2005 & RAID Configuration
CCR Business Systems Stratford, CT 2004-2006
Field Service Technician
Help Desk/On-site Technical Support for Computer POS Systems and Cash Registers. Network Wiring and Electronic Component Soldering.
ATL ENTERPRISES INC. Stamford, CT. 2001-2004
(Telecommunications Firms Specializing in Refurbished Phone Systems.)
Help Desk Analyst
Electronic Technician Telecommunication, Phone System Repair, Peripheral Devices, Troubleshooting of Analog, Digital and Industrial Circuits, Test Electronics Equipment and Computer Network Voice Mail.
Provide Technical Support For Over 40 In House Employees.
Reset Passwords, Setup up Login Scripts, Printer Connectivity, and Internet Access.
Upgrade in-House Computers from Windows 95 to Windows 98, Win2k, and Win XP
Computer Central, Inc. Stratford, CT. 1999 -2001
Computer Technician
Upgrade, repair, configuration of new IBM compatible, HP and Compaq computers.
Duties also included Networking, Technical Support and installations of printer software.
East Coast Computers & Electronics Inc. Norwalk, CT. 1998-1999
Computer Technician
Install, Upgrade Windows 9X, Win2k, and Repair Including Printers Input Devices & Scanners.
Education
Norwalk High School & NCTC, in Norwalk CT
Porter and Chester Institute, Stratford, CT - Certificate Computer Industrial and Electronics
Connecticut School of Electronics, Branford, CT - A +, Net +, MCSE Certified, and CISCO
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