Customer Service Technical Support

ERIC BARRELLA

*** ***** ** *********, ** *****

Cell: 470-***-****

Email: ****.********@*****.***

CAREER OBJECTIVE

Eager, reliable and hardworking Microsoft Certified candidate with excellent customer service skills and positive attitude; Targeting technical support related position where strong work ethic coupled with Microsoft Training will produce learning and advancement opportunities.

TECHNICAL SKILLS

Hardware: Analog phone termination; Digital phone and VOIP phone configuration, Siemens Hipath system; Printer maintenance/repair, PC hardware, routers, switches, hubs, firewalls, analog.

Software: Microsoft Excel, Word, PowerPoint, Outlook and Access, Symantec Ghost

Operating Systems: Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 2003 Server, Microsoft Server 2008

Networking Skills: Cat 5e/Cat 6 installation, termination and testing; terminating to network patch panels, and 66 blocks; Windows Vista client installation, Windows 7 client installation, configuration and maintenance; Windows Server 2003 installation, configuration, monitoring, change management, hardening, fault tolerance, disaster recovery and remote management; Active Directory; Group Policy; DNS; DHCP; VPN, routing, RRAS and remote access protocols; network design, configuration and troubleshooting; TCP/IP sub netting and troubleshooting; firewall and proxy server configuration; adherence to Microsoft standards and maintaining network documentation

EDUCATION/TRAINING

DeVry University

Network and Communications Management

Coursework Includes

Wired, Optical, and Wireless Communications

Wireless Technologies and Services

Advanced Network Security

Chattahoochee Technical College July 2011-December 2011

Networking Specialist Diploma

Coursework Includes

Operating System Concepts

Microsoft Windows 7

Information Security Fundamentals

Microsoft Server Administrator

ComputerTraining.com June 2008-December 2008

Microsoft Network Technology Program Atlanta, GA

MCP obtained

Coursework Includes:

Microsoft Windows Vista, Configuration 70-620,

Managing and Maintaining a Microsoft Windows Server 2003 Environment

70-290

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-291,

Microsoft Internet Security and Acceleration Server 2004 70-350

EMPLOYMENT HISTORY

The Final Dungeon May 2015-Present

Contract IT Woodstock, GA

Assist with product inventory management

Build/monitor Wordpress Website

Install computers and printers

Assist with store social media/online presence

Build customer SQL database

Support failing equipment

Design and configure network infrastructure.

Kennesaw State University March 2015- Present

Technical Support Specialist II Kennesaw, GA

●Support staff within assigned area of the University

●Address any hardware and software issues

●Respond promptly to all emergencies

●Address issues across Microsoft Windows and Mac environments

●Inventory management

Cobb County School District July 2013- March 2015

Field Services Technicians Marietta, GA

Respond to support tickets submitted through web ticketing system

Provide immediate support for Teachers, Staff, and Principles of school

Reinstall Operating System on an as needed basis using SCCM imaging solution

Provide routine maintenance of printers, and computers within schools.

Chattahoochee Technical College July 2010-July 2013

Technology Advancement and Support Representative Marietta, GA

Support faculty and staff with any technology issues

Replace Hardware in machines as needed

Build technological infrastructure as needed

Display exceptional troubleshooting skills

Respond immediately to emergency situations

Inventory management and maintenance

Computer Generated Solutions December 2008-June 2010

Technical Support Representative Atlanta, GA

Knowledge of all Computer hardware.

Take control and resolve all hardware issues pertaining to IBM/Lenovo computers

Display exceptional product knowledge

Exhibit exemplary Customer Service skills

Recently considered for promotion in Quality Assurance Dept.

December 2007-December 2008

Atlanta Journal Constitution Kennesaw, GA

Carrier

Responsible for ensuring timely delivery of local newspaper to residents

Exhibit exceptional customer service and communication skills at all times.

Reliable and punctual professional with demonstrated time management skills.

Team player willing to assume additional responsibilities to get the job done.

Rite Aid May 2006-October 2007

Shift Supervisor Kennesaw, GA

Operation of all Point of Sale systems in the store

Responsible for addressing and resolving any customer service complaints or issues

Inventory management and tracking; Stocked shelves daily with adequate supplies

Exhibit exceptional customer service skills

References and Microsoft Transcript Furnished Upon Request

Contact this candidate