Technical Support Manager
Resume:
Kalyan
**********@*****.***
Summary: -
Over 8+ years of expertise in the areas of VMware (ESXi5.x/4.x) and Windows server Administration(Win2K8/2k3), which includes 3rd level Technical support, Handling Escalations, Implementing Project works, overseeing Builds, Vulnerability management and Troubleshooting of software and hardware issue.
Training the team members and new joiners to bring them up to the mark and stabilize the account or Projects to steady state.
Experience in maintaining 500 + ESX/ESXI host with different hardwares such as IBM Bladecenter, HP proliant servers and Cisco UCS blades with different networking setup like standard vswitch or distributed switch or Nexus 1K. Troubleshooted storage in this similar environment with IBM XIV & EMC.
Implementation of key projects such as Upgrading vcenter and ESX hosts to ESX 5.5/6.0, Hardware refresh Project, Storage lifecycle Projects with data migrations and decommissions, and datacenter projects successfully.
Experience working on Virtual Infrastructure, VSphere Client,Webclient, Direct Console User Interface(DCUI)and Vcenter server.
Experience in configuring Virtual Network in ESX server with different port groups like VMkernel And VMport group.
Hands on experience on UCS B-series implementation and configuring the services profiles, also installing the VMware ESXi on the Cisco UCS blades.
Experience in Networking and security configurations on ESX/ESXI host.
Experience of developing support procedures and service standards to meet business requirements and end-user needs.
Experience in Monitoring, performing Health Checks, installing patches and upgrading hardware on the production servers.
Maintained an excellent rapport with fellow colleagues, vendors and trainees Involved in documentation regarding ESX server configuration, operating procedures, and service records relating to ESX hardware.
Experience in handling issues of backup tools like Commvault and VDP.
Experience in the design, development and test of disaster recovery
Efficiently co-ordinate with the Technical Support Team and Vendor to resolve the problem
Strong problem solving skills and a strong knowledge of ITIL Processes
WORK EXPERIENCE
IBM Global Services New York, NY September -2014 to Present
Senior VMware Administrator
RESPONSIBILITIES:
Representing Vmware team in the dialy customer call and providing them dialy updates.
Acted as a point of escalation for vmware team and provide them the solution on time.
Implemented the migrations of existing servers ESXi 4.X to 5.X & vcenter server from 4.X to 5.X.
Worked on Environment with 300+ server’s and 5 vcenter server’s.
Designed and configured ESXi 5.0/5.5 infrastructure environment for huge Data Center migration.
Handled the major projects like INTEL REFRESH(Hardware refresh) & STORAGE REFRESH(migration of servers from IBM storage XIV06/07/08/09 to XIV10/11/12/13) by planning, implementing and presenting the same to customers by explaining them.
Migrated the infrastructer from IBM hardware to CISCO UCS hardware.(Build new cluster, ESX hosts, distributed switch, similar port groups,existing storage and migrated the virtual servers to new UCS hardware.)
Creating standard switch/ Distributed switch and its port group.
Migrated the switch from standard switch to distributed switch.
Planned firmware(IBM & HP) upgrades based upon the vmware compatibility and implementing them .
Performed physical to virtual (VMware) Migrations using VMware Converter Standalone.
Planned and implemented the DR activity(Online replication).
Planned to remove the aging snapshots and powered off servers by checking with customers and submitting a change.
Job also includes creating templates and deploying Virtual Machines through templates, cloning Virtual Machines and managing Virtual Center permissions.
Creating and Managing VMware cluster with HA and DRS.
Creating and Managing resource pools for Virtual Machines.
Worked on capacity planning and management of ESX servers,Virtual machines & Storage in VMware environment.
Pro-actively monitor ticketing system (Remedy) and resolve tickets within specified SLA.
Worked with storage team for provisioning LUN, Zoning & mapping the same to ESXi hosts.
Worked on Server Decommissions by working along with various teams involved in the decommission process.
Conducted VMware Virtualization Assessments to recommend consolidation scenarios and project cost savings associated with virtualization for clients.
Worked on Patch management and upgrades on existing servers with security patches using Update manager and also command line.
Focused on client values and satisfaction while balancing corporate objectives, feasibility and scalability of solutions.
Assisted with technical and stakeholder requirements and overall project plan including cost, scope, portability, compatibility and usability.
General knowledge of VMware Site Recovery Manager.
SONY CORPORATION OF AMERICA, Culpeper, VA January – 2012 to August - 2014
VMware Administrator
RESPONSIBILITIES
Administration and Maintenance of VMware environmentProvisioning of ESX server 4.x &5.x which includes firmware upgrade, esx installation, drivers and patch installations.
Troubleshooting, Managing the backup and restoration for virtual machines with issues related to Vsphere data protector.
Managing activities such as responding to Critical VMware alerts, Firewall Port issues to access ESX environment, Inactive VM deletions, Snapshot Monitoring and deletions, Data store Monitoring, Rvtools atomization, Blade and CNA- Firmware Updates etc
Provisioning and Decommissioning of virtual machines
Upgrading hardware resources of virtual machines.
Creating standard switch and its port group.
Pulling performance report for the virtual servers
Troubleshooting P2V issues as they occur during migration and ensuring completion within designated downtime window.
Participating in weekly meetings with migration engineers, Execution managers and Project Leads to organize migration schedules and down times to ensure minimum or no impact to business when migration is in progress.
Other weekly responsibilities include provisioning and configuring Windows virtual servers in VMware as well as physical servers using iLO/DRAC for clients located across the globe. Occasionally provisioning Windows clusters.
Helped to develop and document standard operating procedures and best practices in our technical
Working with management to identify underutilized resources in the infrastructure and developing plans to recycle/dispose them in accordance with company policies.
Coordinating with various application teams to decommission legacy/out-of-warranty server systems.
Managing assets in Remedy as an asset administrator – Creating, modifying assets and defining relationships, support groups and owners.
Hands-on experience in Change Management – filing change requests to carry out various tasks and ensuring compliance with Merck standards.
Hands-on experience in Incident Management – Opening incident tickets and assigning them to various operations teams as well as working on incident tickets.
Perform operational turnover on all system implementations.
Interact and coordinate with different teams to meet the deadlines
Participating in weekly meetings
Documentation of the environment
Kineta Software Solutions Pvt Ltd, Hyderabad, India June-2008 to December - 2011
Windows/Vmware Administrator
Roles and Responsibilities
Installation and configuration of virtual servers on ESX servers.
Installation of Windows & Linux servers from templates as per customers specifications.
Installation Windows servers on IBM blades and HP blades.
Deploying the VM from the give OVA template.
Installation of Vmtools for virtual servers.
Managing the VM’s using virtual center and web access.
Monitoring the alarms of the hosts and datastores and working on them accordingly.
Migrating the servers using Vmotion and Svmotion to avoid load and space crunch on the ESX hosts and datastores regularly.
Capturing the snapshot for the servers based upon the customers specified timings and removing them by following up with them on time.
By monitoring the Vcheck report regularly and removing the old snapshots by sending a notification to customer.
Scheduling the virtual servers in backup cycle(Customers mentioned cycle) using the tool Vaeem backup .
Decomissioning of servers by coordinating with the respective teams.
Upgrading the hardware resources(CPU & Memory) and disk extension of virtual servers.
Resolving the incidents within the SLA.
Installed & configured Windows 2008 with Active Directory service.
Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
EDUCATION:
Bachelors in Computer Science – JNT University - 2008
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