Information Technology

Bryan M Johndro

*** ******** ******* ** • APT *** • Oneonta, AL • 205-***-**** • *****.*********@*****.***

https://www.linkedin.com/in/bryanjohndro

SUMMARY OF QUALIFICATIONS

Possess 10 years experience repairing and troubleshooting personal computer hardware and software issues. Specialize in personal computer repair and help desk issues . Successful in meeting customers needs and demands with personal computes and mobile devices. Professional, creative and flexible with amazing customer service skills.

Extensive knowledge of how to repair PCs.

Excellent knowledge PC hardware and software.

Extensive knowledge of the Windows, Android and Linux operating systems.

TECHNICAL EXPERTISE

Systems : Windows, Android, Linux

Hardware Repair : motherboards, hard drives, memory, CPU, graphics cards, power supplies.

Software : MS Office Suite, Netbeans, Eclipse

Languages : Java, Javascript, SQL, HTML, CSS, Pearl

PROFESSIONAL EXPERIENCE

Walmart

Oneonta, AL

Bakery Associate

November 2013 - Present

Knowledge of UPC codes for merchandising.

Skilled at using and configuring handheld computers.

Provided excellent customer service to customers.

Outstanding work ethic resulting in awards and high job performance.

Uhuru Furniture

Oakland, CA

Online Volunteer HTML Programmer

April 2013 - April 2015

Created HTML emails for weekly distribution.

Helped design HTML emails.

Assisted other volunteers in learning proper coding techniques and procedures in HTML.

IT Services Group, LLC

El Paso, TX

Intern

November 2011 – January 2012

Troubleshoot Microsoft Windows.

Performed Microsoft Windows installs (XP and 7).

Identified PC troubles and fixed.

Performed basic computer maintenance and software patching.

Installing hard drives, motherboards, processors, graphics cards, memory and PSUs.

Cleaning computer cases and using preventive maintenance to prevent problems.

Client password recovery using Active Directory.

Managed client trouble tickets using Sys-Aid.

EDUCATION AND TRAINING

Western Governors University Salt Lake City, UT

January 2013 - May 2016

BS in Information Technology, Software

Studies focused in software and software development

Courses included IT project management, web development (HTML, Pearl, Javascript) and software development (Java)

High emphasis on software.

Developed a small movie collection mobile application.

Western Technical College El Paso, TX

May 2010 - April 2012

Technical in Information Technology

GPA: 3.95

Studies focused primarily in PC hardware.

Courses included PC hardware classes, Cisco courses, Windows 7 and server classes.

Configured servers (both Windows and Linux)

Identified security threats and learned how to prevent them.

Configured and built custom personal computers.

Installed and configured Cisco routers and hubs

TRAINING AND CERTIFICATIONS

CompTIA Project+

June 2014

CompTIA Linux+

April 2012

CompTIA Security+

March 2012

Microsoft Certified Technical Specialist : Windows 7

January 2012

CompTIA A+

October 2010

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