Technical Support Manager

Ray Menke

Hawthorne, CA ***** 424-***-**** ***.*.*****@*****.***

www.linkedin.com/in/raymenke

NETWORK ADMINISTRATION INFORMATION TECHNOLOGY SUPPORT

IT Professional specializing in Network Administration with CompTIA and Cisco certifications. Competent in technology to implement upgrades, network support, hardware, software and proprietary applications.

Technical Skills

Cisco CCNA Routing and Switching Certified

Cisco CCENT Network Technician Certified

CompTIA Network+ Certified

Windows Server 2008, 2003

Windows 10, 2007, XP

EXPERIENCE

New Horizons Computer Learning Center Culver City, CA 10/2014 - Present

IT Training

TCP/IP & OSI Networking

LAN/WAN Switching & Routing

IPv4/IPv6/FHRP/HSRP/GLBP Routing

VLAN/STP/OSPF/EIGRP/Frame Relay

Network Design, Setup, Maintenance & Management

H&R Block - Lead Systems Technician Hawthorne, CA 03/2010 - 06/2014

Organized seasonal technical team by creating staffing plans, hiring, training, scheduling, delegation, performance and labor management.

Ensured clarity around IT initiatives by creating execution plans to roll out tax office setup.

Guaranteed hardware standards were met by understanding and recognizing office hardware

Installed tax office networks, hardware and software while understanding and teaching concepts and documentation to guide technicians through office setup.

Administered technical equipment inventory by utilizing inventory procedures and hot spare tracking system.

Managed overall vigor of tax office from an IT perspective by proactively engaging with field leaders as appropriate to ensure IT health issues were addressed in a timely manner.

Ray Menke page 2

H&R Block - Field Technology Manager Culver City, CA 08/2004 - 03/2010

Managed day-to-day operations for 267 tax offices with 1,600 end users and 15 to 20 field technicians.

Recruited, trained and managed technicians.

Implemented, maintained and supported technology and issue escalation

including problem solving.

H&R Block - Sr. Field Systems Technician Lake Forest, CA 07/2002 - 08/2004

Delivered technical support throughout region as directed by Regional Technology Manager.

Supervised 5 to 10 technicians providing support, supervision and training.

Implemented and supported technology for networks, hardware, software, office setup and shutdown.

H&R Block - District Support Specialist San Diego, CA 10/1997 - 07/2002

Provided PC, network and technical support to district in accordance with company standards.

Identified and resolved PC and network problems.

Setup network infrastructure, hardware, software and proprietary applications.

PAST EMPLOYMENT HISTORY

F Street Corporation San Diego, CA 09/1994 - 01/1997

Warehouse Clerk

Self Employed San Diego, CA 07/1989 - 08/1994

Electrician

Dee Ray's Electric Tucson, AZ 08/1978 - 06/1989

Electrician

United States Army United States 06/1971 - 04/1978

Military Service

EDUCATION

New Horizons Computer Learning Center Culver City, CA 11/2014 - Present

Completed coursework for CompTIA and Cisco certifications

San Diego City College San Diego, CA 02/1997 - 12/2000

Completed coursework in Computer Operations and Office Systems

Pima Community College Tucson, AZ 09/1979 - 12/1983

Completed coursework toward AA degree

Contact this candidate