Surekha ShivaKumar

• Phone:425-***-**** • E-mail: acyq9w@r.postjobfree.com

An accomplished Sr. Software Test Engineer/Quality Analyst/UAT Test Lead with more than 12 years of experience in Analysis, Design, Development, Testing of Client Server/Web/E-Commerce/Mobile Applications. Extensive experience and knowledge in various aspects of software testing including business requirement analysis, gap analysis, risk analysis and production support. Experience in all phases of Software Development Life Cycle (SDLC); Developing Test Strategy, Test Cases, Test Plan, Defect Tracking, Reporting and Automation. Ability to analyze and identify complex technical problems and provide detailed possible solutions. Experience in unit testing, functional testing, Integration, performance, user interface, regression, system, database, API, End to End and user acceptance testing. Proficient in collaborating with peers, development, leadership, stake holders, and project management teams in both, business and technical areas to deliver optimal business products.

Areas of Expertise:

Diversified experience in Manual and Automation testing serving various domains.

Experience in Waterfall and Agile/Scrum and DevOps SDLC methodologies

Collaboration with cross functional test teams.

Lead multiple medium to large scale test teams

Proficient in ATG eCommerce Framework, BCC and Endeca.

Experience in Mobile native and web application testing.

TECHNICAL SKILLS

Tools: Mercury Quality Center/HP ALM, JIRA, Selenium, Eclipse, VersionOne, Rational Clear Quest, Mantis, QTP, Test Director and Z-Tracer

Languages: C#, .NET Test Automation, DHTML, XML, VB Script, JavaScript and Java

Databases: Oracle, MS SQL Server, MS Access

Applications: Toad, Siebel, VS .NET Framework, IIS, ASP, Visual Studio

OS/Platforms: Linux, Windows

PROFESSIONAL EXPERIENCE

System Engineer/Sr. Quality Analyst/UAT June 2009 – Dec 2016

Verizon Wireless, Bellevue, WA

Roles and Responsibilities

Developed test strategies, test plans, test cases and test scripts based on user requirement and system requirement documents for GUI, functional, Non-functional, system, performance, integration and End to End testing which use multiple API’s for enterprise releases.

Performed extensive manual and automation testing of the Open Development Initiative Applications and its functionalities.

Performed eCommerce application testing across various web platforms – Desktop (IE/Firefox/ Chrome/Safari), Mobile and Tablet (iOS/Android/Windows).

Prepared and reviewed UAT test plans, test scripts, traceability matrices with project stakeholders.

Worked with Stake Holders, Development Teams, UAT, and Cross Functional teams to insure effectiveness and quality of the components and systems developed.

Active role in testing activities such as design review and requirement inspections to identify gaps and inconsistency in requirements as well as improve UI, Functionality and overlay design of eCommerce multi-tier applications.

Managed UAT test teams for several projects related to VerizonWireless order processing web portal.

Led multiple complex large scale enterprise projects, performed project management activities including planning, sizing, configuration, scheduling activities and led daily triage and managing resources both onshore and offshore.

Responsible for effort estimation, planning, and execution of testing activities through the weekly and biweekly sprint deliverables and validations of acceptance criteria.

Worked with external teams to develop data standards for application requirements.

Worked on several DevOps projects (transaction paths) such as: Add a Line, Equipment Purchase, Calling Plan Change, Gears and Gadgets, Promotions, Deals, Activate/Switch, My Verizon accounts, Web redesign, New Service Equipment, New service only, Order Status and Shipment process.

Used Mercury Quality center/HP ALM / VersionOne / Jira for requirement and test case management.

Performed database validations by writing SQL queries to ensure that the database functions as required.

Actively involved in walkthroughs and meetings with business/development team to discuss issues and provide feasible solution.

Performed validation of the test accounts and the transactions posted on the back-end environment using XML Request/Response in “order automation tool”.

Validated tax calculations using Enterprise Management Tool (ETM).

Worked on Warehouse Management System (WMS), Vision Billing System, Point of Sale (POS) System, (Netace), Customer Credit, Tax, Data warehouse/inventory, ETNI, CPI, ESP to validate the calling plan changes and make sure that information is updated all the backend and systems/interfaces.

Understanding, troubleshooting and testing of maintenance CR’s, PWP’s. Involved in finding production issues, supported B2C client’s website and multiple Production Change Control Requests. Worked on call support for weekly Maintenance and Enterprise releases.

Involved in System, Functional, Integration, Site Catalyst, HBX analytics and User acceptance (UAT) testing.

Participated in weekly technical and status meetings and interacted with clients on business clarifications.

Extensive experience in White Box & Black Box Testing.

Worked on BCC, Endeca on business rules validations and Integration Testing.

Sr. Software Quality Analyst Sept. 2007 to Feb. 2009

AT&T/Cingular Wireless, Bothell, WA

Responsible for building Premier project web site that offers AT&T products and services directly to businesses and their employees at negotiated discounts. This online tool allows telecom managers and employees to purchase, activate, monitor and manage their wireless portfolio anytime, anywhere.

Roles and Responsibilities:

Performed extensive manual testing for the Premier Online application, which is an online store where B2B customers can shop for phone devices, accessories, Family and Individual Rate Plans etc.

Performed Regression, Functional, Ad-hoc, Sanity, IST, Base, Daily shakeout and End-to-End testing by developing automated test scripts using test tool QTP.

Analyzed business and system requirements thoroughly and accordingly developed and executed detailed level volume test cases using test tools like Test Director and defect tracking tool like Rational Clear Quest.

Performed Integration System Testing, which involved integration of Premier with other systems like BASE etc.

In defect resolution process, actively communicated and coordinated with other teams like Business Users, Analysts, Architects, PMO and Developers and made sure the defect is resolved successfully.

Actively involved in the Requirements and Test Case Review sessions, walkthroughs, Inspections, DB logics and reviews.

Created High Level Scenarios that are mapped to requirements, write test cases and mapping them to requirement using Quality center.

Log defects and Test Change Requests (TCR) in Clear Quest and Mantis.

Coordinating with Business and Development teams to provide information about defects logged and leading daily triage calls to facilitate quick resolution.

Work with cross-functional teams, such as CSI and BASE team on problem solving/analyzing blocking issues and their timely escalation.

Reviewed Business Requirements Documents, Wire frames, Comps, Contents, Use-cases and the Technical specifications.

Responsible for writing SQL queries, Certification and End-to-End testing for all Order Gateway and Premier Releases.

Coordinate OG patches, environment downtime, Hot fixes/patches work with Deployment team to drive all defects, testing within the billing system, etc.

Responsible for production deployment and release management

Web Developer/Application Developer Aug 2000 to April 2001

Microsoft Corporation, Redmond, WA

Responsible for design, development, testing and maintenance of various Intranet projects for the OpsIT and OpsIT support groups. Revamped OpsIT Intranet site with latest technologies.

Roles and Responsibilities:

Responsible for defining requirements, program management, design, development and testing of OpsIT development Metrics Website.

Responsible for development, UI and unit testing of the OpsIT training development and reporting website.

Responsible for maintenance of CSR Tool. This tool was created to streamline the contingent staffing request processes within OpsIT.

Developed a database driven Fiscal Calendar for OpsIT, which has edit feature that can be edited by the content owner.

Software Programmer/Tester Sept. 1999 to April 2000

Fiserv Document Solutions Inc., Bellevue, WA

Designed and developed an Internet application (Online Account Manager) for the Fiserv Document Solutions, Inc for their customers to directly connect to FDS site and view their statements.

Roles and Responsibilities:

Provides full access to Companies to Administrate and maintain the web site.

Users are validated on the Datalynx web site before they are allowed to access the statements on Fiserv Web site and application has functionalities to upload files.

Developed Test cases to perform the GUI, regression testing and executed test procedures and analyzed the test results.

Proficient in Manual Testing on client/server and web-based applications.

Used SQL Queries to verify the data from the SQL database.

Developed an E-mail notification application using VB and CDONTS for Datalynx customers

EDUCATION

Bachelor of Science in Electronics and Telecommunication Engineering

Bangalore University, India

Computer Science Courses

Eastern Washington University & Bellevue Community College, WA

CERTIFICATIONS

UX/Mobile UI/UX Certification from NN/g, 2016

Bellevue Community College, Bellevue

. NET Test Automations using C#, 2007

Building and designing automated tests using C#.

Testing database, web and C# applications.

Test case design, test script, stress testing, performance testing, and boundary analysis.

Programming using C#, 2007

Designed and developed a mail order and Vehicle Service application using C# to calculate shipping and Handling charges against different carriers.

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