Customer Service Information Technology

Skills

●Excising multitask performance when having multiple assignments to complete

●Possesses a coachable personality always desiring to improve

●Certified in first aid and CPR

Education

Houston Community College, Houston TX August 2014 – Present

Degree in Computer Science – Business option. Bachelor’s degree pending

Caesar E. Chavez High School, Houston TX August 2010 - June 2014

Course Work

●Chavez Prep classes in preparation for college (3 Years)

●Advance Placement classes (3 Years)

●BCIS – Business Computer Information Systems (1 Year)

Organizations

●Chavez Dance Department (4 Years)

●Chavez Theatre Department (3 Years)

Training

Genesys Works June 13, 2013 - August 30, 2013

●Trained in IT in the areas of troubleshooting the hardware, software, and networking

●Implemented repairs and enhancements for hardware and software

Work Experience

CenterPoint Energy, Houston TX August 14, 2013 – November 2016

Job Title: IT Desktop Support Analyst

●Provided technical assistance with the Help Desk related to hardware and software

●Re-imaged and refreshed equipment with the latest software for the company

●Installed memory, video cards, and other types of hardware

●Configured, installed, and maintained employee equipment

●Assisted in asset management within the company

Buffalo Wild Wings, Houston TX December 1, 2012 - July 26, 2013

Job Title: Cook

●Strengthened communication skills by helping and teaching new employees

●Maintained an orderly and sanitary work station in a fast-paced kitchen

City of Pasadena, Pasadena TX June 1, 2011 – August 31, 2011

Job Title: Lifeguard

●Provided excellent customer service to all pedestrians

●Maintained a safe and secure area enforcing facility rules, policies, and procedures

Community Service 2011 - Present

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