Manager Engineer
Resume:
Bill Lyons
*************@*****.***
:
•Expert level knowledge of Internet Protocol (IP) networking and associated routing protocols
•Supervising Voice and Data Engineering Teams
•Design and implementation of Voice over Internet Protocol (VoIP)
•Carrier Data and Voice Interfacing
•Test Plans and Interoperability Testing Procedures
•Project Management
•Preparing RFI/RFPs
•Operational Management
SKILLS:
•VoIP – H.323, SIP, Q.931, H.225, H.245, H.235, RAS, RTP, LCR and RTCP
•LAN/WAN – TCP/IP, UDP, ISDN, T1, E1, PRI, CAS, CCS, DHCP, DNS, SSH, Telnet, FTP, NAT, PAT, routing, switching, bridging, Ethernet, PPP, SNMP, ATM, MPLS, EPLS, Frame Relay, VPN RAS, and IPSec, Sonet
•Routing - OSPF, IGRP, BGP, EGRP
•Hardware - Cisco Routers - ESR 10008, Cisco Nexus 7k and 5k, Cisco Catalyst Switches 1900 – 6509, Cisco AS5300 VoIP Gateways, Cisco PIX Firewalls 501-535, HP Switches AudioCodes media gateways, Acme 2600, 4500, 3800 and SIP Xxpress Siemens RG8700 and Juniper SA. Checkpoint
•Voice - MetaSwitch, Genband and Seimens
•Operating Systems – UNIX, Linux, Windows, DOS, OS/2, Cisco IOS, Juniper IOS
•Protocol Analysis – TCP/IP, ATM, Frame Relay, OSPF, EIGRP, IGRP, BGP, RTP, Q931, Q921, H.323, SIP v2, MGCP 0.1 / 1.0, Skinny Station (Cisco), IRDP, HSRP, WCCP v2 and IPSec., Syslog, MIB's and Netflow.
•Protocol Analyzers – Ethereal, DNA-323, Etherpeek and Wire Shark
•Network Monitoring - HP OpenView, Splunk, Netcool, Solariswinds
•Software – SecureCRT, SecureFX, Visio, Lotus & MS-Office Suites, BroadSoft Broadworks Class 5 soft switch, Cisco Call Manager and Siemens HiPath4000/8000.
•SBC – NextPoint, Covergence, Sansay, AudioCodes and Acme.
•Security - IPSec, 3DES, VPNs, SSH and RADIUS.
PROFESSIONAL EXPERIENCE
4/2014 - PRESENT - RONIN PBR
CONSULTING ENGINEER
Provide network design of data, VoIP and Broadband Services for rural carriers. Allowing carriers to sell Broadband services. Provided end to end design including SOWs, MOPs and technical training and documentation.
Responsible for Network design, Project Management and Implementation of Class 4/5 switches, VoIP SBC, LCR configuration as well as the core network running OSPF and BGP. Configured and trained staff on network monitoring product(s). Responsible for Security Firewall configuration. Worked closely with Juniper and Cisco on core build outs.
9/2013 - 4/2014 – TZINSURANCE –
CONSULTING ENGINEER
Providing Network design of Data and VoIP Multi City (Call Centers) Network.
Responsible of design and implementation of an MPLS network. Management of engineering team. Design and implementation of Cisco based Data and Voice networks. Cisco 4500,6500,2900 devices. Provided Lead Project Management over the entire roll out. Responsible carrier management and circuit installation. Tracking carrier trouble tickets and SLAs via Splunk network monitoring. Performed and documented all post deployment testing. Responsible for SOX PCI Compliance. Which include Audit and Remediation.
Trained TZInsurance technical staff on network operations and troubleshooting the network. MIS reporting to CTO. Vendor management.
5/2011 - 6/2013 DoubleHorn Communications, Austin, TX
Director of Network Engineering
•Hands on manager responsible for a team of engineers dealing with all core network voice designs and implementations.
•Responsible for all network design and deployment.
•Responsible for Hardware procurement
•Responsible for new deployment and implementation of VoIP monitoring systems
•Responsible for 24/7 NOC team
•Developed all support procedures/guidelines and escalation procedures
•Responsible for managing all network projects
•Responsible for network budgeting and financial planning
•Responsible for Field Deployment group
•Developed deployment procedures
•Responsible for all Cisco provisioning.
•Responsible for SLA and performance tracking and Network monitoring
•Responsible for maintaining Hosted VOIP/PBX, Managed Broadband and Network, Acme packet, SIP Trunking, Cloud Services Brokerage, Cloud-based B2B Apps, SIP Peering, XaaS, XoIP
•Worked with Vendor Engineering teams to test new product offerings. Prior to roll out in the DHC network.
9/2010-1/2011 Price Waterhouse Coopers
Senior Network Architect
•Manage a team of engineers responsible for all core network voice designs.
•Responsible for Hardware procurement
•Responsible for all additions and changes to global MPLS network.
•Maintain all routing and switching consistent with BGP/EIGRP/OSPF and Call Manager
•Responsible for SLA and performance tracking
•Responsible for all vendor project involvement
•Responsible for implementation, design and migration of the new data center using Cisco Nexus 7Ks and 5Ks.
•Designed and implemented Juniper VPN for 38,000 users.
•Designed and implemented of all voice circuits SBC solutions to support international calling Replaced VSGate solution, aligning all international offices with the same VPN design solution.
8/2009-9/2010 Telovations
Senior Network Architect
•Responsible for design of Acme/Broadsoft core network for VoIP service offering.
•Designed OSPF Areas with redistributing into BGP Peering.
•Managed and monitored PSTN traffic connection through The Cisco PGW
•Designed and implemented Data Center switching infrastructure to meet hardware requirements.
•Devised the Quality of Service (QoS) queuing strategies for RTP voice streams and MGCP call control signaling.
•Installed and provisioned Broadsoft Broadworks
•Designed and deployed a nation-wide VoIP network IADs, 3660 trunking gateways and a QoS enabled IP network
•Created architecture documentation for the Operations Team to ensure understanding of network and its services for maintenance, implementation and troubleshooting purposes.
•Designed and implemented a site-to-site VPN service for our customers that have more than one site with our services, allowing customers to have inter-site connectivity.
•Responsible for SLA and performance tracking
•Responsible for Hardware procurement
•Designed and implemented multi-carrier MPLS network to support multi-carrier redundancy.
•Responsible for vendor management
•Responsible for testing and debugging all new voice offerings, and acting as the technical point of contact for end customers during market trials.
9/2008-9/2009 Ameliowave
Senior Deployment Architect
•Redesigned OSPF and BGP IP routing architecture.
•Developed deployment plan and major market infrastructure upgrade deployment strategies.
•Designed VoIP Managed Product Development creation and strategy meetings
•Designed the VoIP platform’s call routing and logic (Covergence)
•Lead the design of the LCR platform (Pulse)
•Worked with Product Development to determine features and service offerings
•Deployed LCR in a highly available cluster
•Act as an escalation point for the Operations team.
•Designed and implemented a VoIP trunking solution for a in-building PBX solution to aid in lowering cost of goods; resulting in a larger profit margin for the service offering
•Develop and test methods for different vendors SIP devices to interoperate in our environment.
•Manage and maintenance Covergence SBC / LCR engine
•Architected our SIP Peering Infrastructure
•Integrate SIP peering partners
•Deploy internal termination and origination trunking gateways
•Work with E911 peering partner to deploy outsourced E911 solution for customer base.
•Responsible for SLA and performance tracking
•Act as trusted-advisor to EVP of Network Planning
•Test and validate voice architectures and recommend solution sets
2/2007-9/2008 Covergence
Manager/Engineer
•Responsible for pre/post sales training activities (demonstrations, evaluations, technical trail, support, and installation for Fortune 100-300 enterprise companies.
•Work closely with multiple account and business development directors to further strengthen customer accounts and partnerships including Cisco, Avaya, Siemens, and Nortel.
•Share field experiences and best practices with sales, engineering, and marketing teams to improve product efficiency.
•Worked with Siemens, on SBC integration into HiPath8000 solution.
•Created test procedures to ensure total interoperability between 2 platforms.
1/2002-2007 NexTone Communications
Manager/Engineer
NexTone develops software for a Multi-Protocol switch (MSW) - a vendor-agnostic call controller for SIP and H.323 media traffic. The softswitch runs on Solaris while the Network Analysis and Reporting System (NARS) resides on Linux platforms running MySQL. The MSW is a stateful SIP Proxy and H.323 Gatekeeper that follows the GK routed signaling model. CDR’s are stored locally and media routing is inherent to the system as well.
Manager/Engineer
Composed NexTone’s training material and instructed various companies on SIP and H.323 protocols. Presented comprehensive training on NextTone Multi-protocol switch’s interface with the following:
•SIP and H323 Call Flow
•Codec Information
•VoIP Architecture
•RAS Messaging
•Media Routing
•Protocol Interworking
•Redundancy
•CLI Provisioning
•GUI Provisioning
•XML Database Manipulation
•Calling Plan Implementation and Generation
•In-depth Troubleshooting
•Interoperability with Various Third Party VoIP Devices
•CDR Collection, Analysis and Processing
•Troubleshooting Using VoIP Sniffer/Analysis Software
•Achieved “Senior Lead” status within first year of employment.
•Responsibilities included pre-sale demonstration, installation, post-sale support, and interoperability support to an extensive group of third party equipment vendors.
•Became a successful solution integrator of VoIP end-to-end products. Managed third party VoIP devices with NexTone’s fully stateful SIP Proxy and H.323 GateKeeper.
•Produced various technical IP network architecture and implementation documentation.
•Demonstrated extensive knowledge of VoIP protocols by efficiently resolving carrier interoperability issues.
•Managed a customer base larger than NexTone’s entire organization.
•Designed platform interoperability test procedures.
•Recognized for developing and building strong client relationships.
3/1992-1/2002 Hughes Network Systems
Senior Network Design Architect
Responsible for all network design and implementation of wide area networks in support of a large diverse VSAT customer base. Ensuring that network deployments are in line with the business goals and are in step with the overall vision, and the network architecture meets industry standards. Polling the ever-changing network landscape to find and investigate new network technology.
1/1989-3/1992 American Institute
Course Instructor
Instructed international and domestic students in network design, implementation, network management, data communication protocols, switching technologies, and standard based interoperability solutions for heterogeneous computing systems.
Responsibilities also included: instructor and student course curriculum development, train-the-trainer seminars, and hands-on laboratory exercises on hardware components, and acted as liaison with vendors for course equipment acquisitions.
1986 – 1989 IBM Rockville, Maryland
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