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Technical Support Software

Location:
Bolingbrook, IL
Posted:
February 07, 2017

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Resume:

Charles Yang

*** ******* **

Bolingbrook, IL

acypwv@r.postjobfree.com

630-***-****©

SKILLS

MS Server 2003/2008R2/2012R2, MS Workstation Windows7/Windows8/Windows10, MAC OSX, MS Office 2003/2007/2010/2013/2016/365, MS System Center 2012, MS Exchange Server 2003/2007/2010/2013, MS SQL Server 2005/2008/2012, MS Project Server 2010, MS Visio 2010, MS IIS 5/6/7/7.5, Websense, VMWare ESXi 5.X/6.0, VCenter, VSphere, Server Virtualization, Hyper-V, Terminal Server, Citrix, Novell, Linux, AWS, NERC CIP,FUSION, AMICAS(PACS), MISYS, INVISION, Active Directory, GPO, DNS, DHCP, WINS, LDAP, SNMP, DFS, DFSR, WSUS, SMTP, FTP, SSH, SFTP, MIIS, FIM, Powershell, Oracle Directory Server Enterprise Edition 5.X, Oracle Virtual Directory, SolarWinds, WireShark, CISCO routers, Switches, HP and DELL Server Hardware/Software, Backup Hardware and Software, Antivirus Software, Norton Ghost, Wireless Networking (Wi-Fi), CISCO Firewall, VPN, IPHONE 4/4S/5/6, IPAD, Blackberry, CISCO Telephone System, HP Printer, Canon Copier/ Scanner.

EXPERIENCE

IPG, Rolling Meadow, IL 09/2016-Present

Systems Engineer

Design, installation, configuration, implementation, integration and support of data center network, include Active Directory administration and Exchange server administration.

Planned, implemented, and configured Windows 2008 R2/2012 R2 Hyper-V server and Exchange 2013 server, setup and configured physical and virtual server in a cluster. Supported production environments including Windows server 2008-2012, AD and other core Windows infrastructure components, AWS, administration of Exchange 2013 with powershell scripting, Hyper-V, Provided level III technical support for network operation.

Implement application servers, installation web server and database server, monitoring network performance with SolarWinds, prepared network performance and capacity reports to management team.

Designed, deployed and administered physical and virtualized servers, Implement standard hardware and software configurations for desktops, laptops, tablets, smartphones, Created/restored PC images, provided technical support for users. Managed the antimalware policies and Windows Firewall setting by using the Endpoint Protection manager security role.

Maintained and supplied records, service level agreements, software licensing information and updates developing companywide client device standards and procedures. Established support tools automating delivery and management client device software updates. Developed and documented work procedures and troubleshooting guidelines in knowledge database.

GE, Oak brook, IL 10/2012-09/2016

Network Engineer

Responsible for design, installation, configuration, implementation, integration and support of LAN/WAN.

Planned, implement and configuration of windows 2008 R2 server, SQL server 2008, and Exchange 2010 server. Supported production environments including Windows server 2003-2012, AD and other core Windows infrastructure components, IIS, Exchange 2010, VMWare ESX 5X. Provided technical support for network operation.

Implemented web server and database server, monitoring network performance with SolarWinds, prepared network performance and capacity reports to management team.

Designed, deployed and administered physical and virtualized servers, Implement standard hardware and software configurations for desktops, laptops, tablets, smartphones, Created/restored PC images, provided technical support for users. Managed the antimalware policies and Windows Firewall setting by using the Endpoint Protection manager security role

Established support tools automating delivery and management client device software updates. Developed and documented work procedures and troubleshooting guidelines in knowledge database.

Designed, deployed and administered physical and virtualized servers, Implemented standard hardware and software configurations for desktops and laptops, provided technical support for users.

Systemtek, Napervile, IL 03/2009-09/2012

Systems Administrator

Responsible for network administration within active directory, include security, integrity, and troubleshooting as well as monitoring for potential issues and concerns. Administration and maintenance of Exchange and SQL servers’ database.

Installed and configured of network servers ensure servers patches are tested and rolled out to all users.

Implement standard hardware and software configurations for desktops and laptops, desktop/laptop image creation.

Backup network servers and database. Made network disaster recovery plan.

Supported medical web application for staff and made all of documentations for staff. Coordinated web-based application and performance monitoring.

Recommended hardware and software purchasing.

Managed and maintained all company IT assets for standardization, and planning.

Rush North Shore Medical Center, Skokie, IL 06/2003-12/2008

Systems Administrator

Responsible for network administration within medical center domain, administration and maintenance of Exchange server.

Installed and configured of network servers ensure servers patches are tested and rolled out to all users.

Implement standard hardware and software configurations for desktops and laptops, desktop/laptop image creation.

Backup network servers and database. Created network disaster recovery plan.

Supported medical web application for staff and made all of documentations for staff. Coordinated web-based application and performance monitoring.

Recommended hardware and software purchasing.

Managed and maintained all company IT assets for standardization, and planning.

Village of Downers Grove, Downers Grove, IL 10/1999-05/2002

Systems Administrator

Network administration of village network; include installation and configuration network servers’ hardware and software, user account, security, integrity, and troubleshooting as well as monitoring for potential issues and concerns. Maintenance of backup system.

Migrated network from Novell to Microsoft platform.

Built and administration of Exchange email system. Rollover of all of user email from Novell GroupWise to MS Exchange.

Provided daily support for all of user desktops hardware and software.

Loyola University Medical Center, Maywood, IL 05/1995-09/1999

Systems Analyst

Network administration within Novell network, managed user account, server maintenance and backup.

Implemented standard hardware and software configurations for desktops and laptops, desktop/laptop image creation.

Provided daily support for all of user desktops and laptops hardware and software.

Recommended hardware and software purchasing.

EDUCATION & CERTIFICATION

Loyola University Chicago, Chicago IL Computer Science, B.S. 1995 - 1999

MCSE



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