Customer Service Information Technology

David Shelby

**** **** ******* ****** ***- D Jackson, MS 39204 (cell):601-***-**** Email:*************@*****.*** Experience:

Umbertone Agency, insurance agent ( January 2017 - present)

sales

customer service

renewal of insurance

recruiting

USA Pawns, salesman (June 2016 - January 2017)

Jackson, Ms

help customers with loans

sales

answer the phone

retrieving items that customers have pawned

renewal of loans

customers service

Unemployed (February 2015- June 2016)

G4S security solutions, C ustom Protection Specialist (October 2008-February 2015) Jackson, MS

• Reduce the opportunity for crime

• Assist the police with information during the investigation of a crime

• Implement the company’s emergency preparedness plan in the event of an environmental disaster

• Assist the company’s health and safety officer/First Aid attendant in the event of an accident or medical emergency

• Perform safety checks/audits and to correct or take steps to correct any safety or security hazards

Brookshire's Grocery Co., G rocery Manager (June 2004 - October 2008) Ridgeland, MS

• Assist the Store Manager

• Promote Customer Service

• Manage department inventory

• Merchandising

• Maximize sales and gross profit.

• Ensuring all new department associates receive proper training and supervision

• Ensuring correct ordering, receiving, unloading and storage of merchandise

• Increase cleanliness.

• Decrease customer complaints

• Assist the store manager in store operations

• Make sure customers are always satisfied.

Information Technology Specialist, 412th Engineer Command (June 1998 - May 2009 )

Vicksburg, MS

• Identify computer-user problems and coordinating to resolve them

• Install, configure and monitor local and wide-area networks, hardware and software

• Compile, enter and process information

• Provide customer and network administration services

• Construct, edit and test computer system programs

• Conduct data system studies and prepare documentation and specifications for proposals

• Assist in the design, preparation, editing and testing of computer programs

• Configure information-processing equipment

• Perform senior operator and systems administrator duties on assigned computer systems

• Assist less experienced soldiers in the installation and maintenance of information-processing equipment

• Write, analyze, edit, test and modify computer programs

• Use of computer consoles and peripheral equipment

• Planning, designing and testing computer systems EDUCATION

Strayer University

-Information Technology

Jim Hill High School Jackson, MS (1998)

- Diploma

References available upon request

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