Active Directory Service

BRIDGET S. NESBIT

SUMMARY

Ms. Nesbit has over 8 years of professional experienced in providing phone and hands on support for desktop computers and delivering customer services software. Bridget has account administration supporting Mainframe, Email messaging (Exchange), and Active Directory within small and large networks and has utilized and updated databases created in different software such as SQL server, MS-Access and Service-Now. She has experience handling AS400 issues, and has supported clients and teams internally and remote based. Bridget is local to Charlotte and is available.

TECHNICAL EXPERTISE

SAP

Service-Now

Skype

Software Application Analysis

Citrix

EMR

HIPAA

Microsoft Office (including office365)

PROFESSIONAL EXPERIENCE

Cox Enterprises, Sandy Spring, GA

Client Support Analyst – 12/15 to 11/16

Provided Phone, Email and Remote Support (Bomgar) support to personnel on support issues such as VPN Connectivity Issues, ACD Requests, Skype Access, Voicemail and Phone Request

Handled AS400 issues submitted by local client services and internal employees

Installed and configured enterprise level and 3rd party applications such as AS400/iSeries

Administered Password Resets, Profile Configuration, and Modify data information for Manheim and Auto-trader users

Resolved issues related to Office365 both client side or via the web

Troubleshoot high level system/customer issues assigned to the Client Desktop Support Group

Properly documented and tracked the details of the problem, analyze both status and resolution within the Help Desk tracking application Service Now

Performed maintenance of computer organizational unit within Active Directory and Group Policy

Acted as Administrator for users, groups, and computer additions within Active Directory

Assisted with various mobile devices; tablets and smart phones by installing Exchange and MobileIron as needed

Responsible for service request ticket creation, routing, tracking, updating, escalation, resolution, and completion using service-now

Precyse Solutions Healthcare, Alpharetta, GA

Helpdesk Application Analyst – 1/07 to 7/15

Assisted transcription colleagues with password reset using Active Directory

Compiled and create Excel reports for outstanding transcription unresolved issues

Submitted trouble tickets for internal and external issues by utilizing Autotask system

Restarted HL7 and Mirth interface applications on server to clear alerts as they occurred

Communicated with HIM departments, physicians and medical record staff on various issues

Managed over 100 plus hospitals accounts, updated physicians and HIM staff profile accounts

Monitored Network servers, Sitescope and Nimsoft alert software, performing corrective tasks

Coordinated with internal colleagues and escalate reported problems regarding transcription work flow

Entered physicians into SQL server and DVI system so dictation reports can return via modem, and fax

Maintained knowledge of current versions of the company’s proprietary applications, such as, Precyse Code, Net, Scan and Type

Distribution of Atlanta, Lawrenceville, GA

Client Account Representative – 11/05 to 1/07

Provided proficiency in using Microsoft word, outlook and excel to create reports

Position required working in a fast paced, intense and results – oriented environment

Multi-tasked position with inventory control and cycle count updating Citrix Meta-Frame

Processed account payable, credits, debits, and invoices postdates into SAP database

Increased client satisfaction ration from 75% to 90.5% within months by being detail oriented

Generated Bill of Lading and Invoices using Minx database for proof of delivery for shipments

Responsibility was to successfully arrange logistic transportation to accommodate clients order

CERTIFICATIONS

Certificate, HIPPA, Compliance, Precyse University

Certificate, Property & Casualty, RS Thomas Associates PIA of Georgia, Inc.

EDUCATION

Herzing University

Associate, Medical Billing and Insurance Coding

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