Manager Continuous Improvement

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Bryan E. Saunders, MBA

Objective

My goal is to obtain a medium to high level management position where I can use the combination

of my experience, education and personal drive to establish strategic directions, increased profitability, develop employees

and a positive work environment. I enjoy problem solving, continuous improvement and change management. I am

excellent at coaching and mentoring others and thrive in this type of environment.

Experience

June 2013-June 2016 Daimler Truck North America Corp HQ (DTNA) Ft. Mill, SC

Manager of Business Excellence and Continuous Improvement (Green Belt Certified)

Train and Coach Indirect DTNA staff on Lean Tools, Principles and TPS

Lead Department’s Continuous Improvement Activities (Kaizen Events)

Project Lead oversee Navigators and Line Experts

Reduce and Eliminate waste within Department processes using VSM, Idea Generation and Focus groups

Conduct, Analyze and Report on Voice of the Customer Interviews

Create initiatives to improve employee moral

Interface with Senior Management on found opportunities

Increase revenue, reduce FOH and improve customer satisfaction

Increase effectiveness and efficiencies within all indirect DNTA departments

Identified and reduced FOH cost by nearly $11M over the last 2 years.

Expert in Waste Identification, Value Stream Mapping, Lean Coaching etc.

June 2008-June 2013 Daimler Trucks North America Corp HQ Ft. Mill, SC

Sr. Manager, Extended Coverage/Contract Maintenance

Aftermarket Service Products Operations Manager

Direct and oversee daily operation within both departments

Examine costing and establishing pricing, (custom and published)

Continuous process improvements, financial analysis, and reporting

Training and Coach departments in use of TOS tools and techniques as part of IIP

Green Belt Certification Green Belt Certification

Award received in recognition of my contribution toward achieving a record $2.1 billion in Aftermarket Revenue.

Daimler Truck North America (DTNA)

Ft. Mill, SC

October 2004-June 2008

Daimler Trucks North America (Thomas Built Buses) High Point, NC

High Point, NC

Sr. Manager, Customer Support Division

Direct and oversee all aspects of the Customer Support Division

Monitor and improve Call Center Operations

Suggest product improvement based on field analysis

Lead organization change for Service, Parts, Warranty, Publications, Training and Call Center departments

Coach and developed District Service managers throughout the NAFTA region

Set up and created standards for Customer Care Center

Lead design teams in implementing changes for aftermarket installations

Member of the Product Safety Committee that reviewed issues and determined compliance direction in accordance with NHSTA,

State and local regulations

Negotiated policy expenditures for repairs with Dealerships, Distributors and Customers

Established and maintain FOH budget for Customer Support Division

Built and maintain relationships with new and existing customers

June 2000-October 2004

Daimler Trucks North America (Mt. Holly Corp. In-Service Center) Mt. Holly, NC

Mt. Holly, NC

Manager, Corp In-Service Center

Direct and oversee all business operations

Quoting, Sales, Purchasing, and Installation of customized truck options

Reporting and analysis of quality issues

June 1999-June 2000

Daimler Trucks North America (Freightliner Custom Chassis) Gaffney, SC

Gaffney, SC

Offline Manager

Oversee chassis offline, final inspection (CRS) and Roll-test operations

Oversee Engine Trim operations

Manager in Charge, in the absences of the Director of Production

July 1998-June 1999 Daimler Trucks North America (Freightliner Custom Chassis) Gaffney, SC

Material Supervisor

Oversee production materials, shipping, receiving and warehouse operations

January 1994-July 1998 Sagem Inc. (Lucas Automotive) Greenville, SC

Shift Manager

Oversee all production, manufacturing, assembly, materials, shipping, receiving and warehouse operations in the

manufacturing of fuel injectors and injector systems

May 1992-January 1994 Fasco Controls Corp. Shelby, NC

Technical Supervisor

Oversee all production, manufacturing, and assembly of Automated ABS coil line.

May 1989-May 1992 Fasco Controls Corp, Shelby, NC

Group Leader

Oversee Research and Development, Vehicle Modification and Product Validation labs

Education

1998

Gardner-Webb University

Boiling Springs, NC

Master, Business Administration

Focus on Business Management and Strategic Planning

1996 Limestone College Gaffney, SC

Bachelor, Business Administration and Management

Graduated with High Honors

1995 Cleveland Community College Shelby, NC

Assoc. in Applied Science, Industrial Management

Graduated with High Honors, Outstanding Student Award

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