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Manager Project Management

Racine, Wisconsin, United States
February 07, 2017

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Address: **** * **** **, ******, WI *****

Phone: +1-469-***-****


Residential Status: Valid H1 till 2019

Program delivery Manager with 15 years of proven performance in Program/Project Management, Account Management, and Service Delivery role; Accomplished and driven, a Global Program Manager with experience of enabling new services and transitioning, coordinating operational and financial activities in a wide range of industries and sectors, using Agile & Scrum methodology. Experienced Professional with proven delivery of IT projects & services. A proven track record in developing new initiatives & cultivating effective relationships, both internally and externally, at variety of levels; Boasting an impressive track record of working closely with commercial departments such as sales, to assist in smooth operations…


Program Management Project Management ITSM Architect

Account Management Service Delivery AWS Solution Architect

Business Due Diligence Transitioning of new business IT Strategy

Risk Identification Process Re-engineering Team Leadership

Cloud Computing Client Negotiations CRM

Technology – Tools – Domain Expertise

Program/Project Management, Virtualization & Cloud Computing, Amazon Web Services, Scrum Master and Agile Methodology, Remote Infrastructure Management and Managed Services, Field Service Optimization, Infrastructure Outsourcing & Offshoring and Identity Access Management


Bachelor of Engineering in ‘Computer Engineering’, The Institution of Engineers, India

Certificates – Project Management

EXIN Agile Scrum Master (2017)

Scrum Fundamentals Certified (SFC™) (2017)

Prince2 Practitioner (2013)

Prince2 Foundation (2013)

MS Project 2007 Certified (2009)

Certificates – Process Engineering

Certified ‘INSPIRE’ Trainer (HCL) (2017)

Lean IT (2015)

ITIL v3 Foundation (2013)

HGPMM Certified (HCL) (2013)

Six Sigma Green Belt (2007)

Technical Certificates

Windows 7 Administration (2010)

Microsoft Certified Solution Developer (2004)

Microsoft Certified Professional (2003)

Professional Training

AWS Certified Solution Architect (2016/2017)

Scrum Fundamental (2017)

PRINCE2 (Foundation/Practitioner) (2013)

PMI Training for PgMP & PMP (2012)


Business and Financial Intelligence: Assessed the financial implications of decisions and actions; advised how strategies and tactics work in the environment; leveraged overall knowledge in developing strategies specific to the business or industry functions to overcome the pain points of clients’ program & operations. Some of the innovative transformation initiatives were Pool Resource Utilization, Remote Infrastructure Setup, Field Service Optimization

Team leadership: Effectively collaborated, built relationships and influenced team members to achieve assigned revenue quota and program objectives. Represented the organization at mid-senior level in partners’ and customer organizations, and exceeded the overall organizational objectives

Strategic and tactical Business Case: Developed business cases specific to each of the solutions to reduce migration costs as well as to overcome core issues

Successful consultative work across multiple accounts: Conceptualized and led initiatives to identify and deliver counselling work within named accounts including transitions

Professional Carrier & Achievements

IT Program Manager


October 2015 – Present (1.5 Years)

Key Account – S C Johnson

Program Manager for Global LTS Services with a TCV of 17M

Focus key responsibilities include Forecasting, conducting weekly status reviews with Stakeholders, Tracking, Resource Management, PMO and supply chain management

Responsible for project delivery and living growth of Remote Infrastructure Management

Review and approve project performance and compliance through agreed metrics

Managing costing variables in accordance with contract & keeping costs down by focusing on the reduction of leakage

Determine technical goals in consultation with top management

Involved with planning and coordinating activities such as installing and upgrading hardware/software

Assist with managing resources, project budgets, client relationships, project performance, and the overall quality and development of project plans

Work along with a team of Project and Delivery Managers and the Regional Team leads across Globe, responsible for delivering technical solutions

Lead the service relationship with nominated vendors and oversee the services delivered to the clients including transition of new services, any implementation, hardware break/fix services and any other services delivered into the account/s

Successfully delivered projects for Global router OS upgrade along with Print server migration, Nutanix and Sons & Daughters Program including NAM

Upcoming program - Network Refresh

Project Manager


October 2011 – October 2015 (4 Years)

Key Accounts – Energy future Holdings & Oncor

Single point of contact for all the infrastructure project related activities

Develop and manage project schedules

investigate and drive resolutions for complex requests and issues

Ensure project documentation is complete and accurate

Manage the successful completion of the project scope within time and budget constraints

Key responsibilities include Budgeting, Tracking, Resource Management, Invoicing, Forecasting, conducting weekly status reviews with Stakeholders, PMO and supply chain management

Responsible for managing, planning, coordinating, supervising and directing IT professionals

Provide subject matter expertise in all knowledge areas of project management

Collecting and analyzing data, then using it to plan and manage projects

Taking corrective action where inadequate performance is suspected

Proactively developing and retaining key customer road-map programs

Providing high quality, up-to-date documentation for all program/project activities

Accurately recording service times, job costing and invoicing with PMO

Successful completion of projects for IAM, VBlock migration, Summer Refresh and Router Refresh (including switches)

Project & Delivery Lead


October 2009 – October 2011 (2 Years)

Key Accounts – Energy future Holdings

Overseen all aspects of any projects assigned

Applied business and technical knowledge to enable, support and review all aspects of change in the service

Transitioned teams for Remote Desktop & Desk side support

Worked as a Track Lead

Reduced desk side workload by 66%, by enabling remote support wherever possible

Incorporated remote sharing using LYNC, along with RDC & BOMGAR

Exceeded customer satisfaction in overall SLA as well as customer feedback by >98% (MoM)

Completed two laptops refresh projects successfully

Project Lead

Quatrro Business Solution Pvt. Ltd.

October 2008 – September 2009 (1 Year)

Key Accounts – Cyber Defender

Successfully cleared Tollgates/ Milestones on time

Worked as a Project Lead for implementing Parallels on MAC to support dual boot

Bridged the gap between Delivery & Client

Driving compliance to client and company documentation standards

Supported all the peripheral issues

Worked as a lead


HCL Technologies Ltd.

May 2006 – Apr 2008 (2 Years)

Key Accounts – British Telecom

Worked as a MAC engineer to support MAC OS configuration & network related challenges

Account manager for Yahoo – user account management for Yahoo, UK

Supported different version of Mac OS

Troubleshot network related issue for airport

Troubleshot authentication challenges under different Yahoo BT user accounts

Associate Consultant


Oct 2005 – Apr 2006 (7 Months)

Key Accounts – British United Provident Association (BUPA), UK

Worked as an application engineer for an insurance project

Maintained processed claimed to insure quality

Coached engineers to maintain quality

Worked on the BUPA audit application

Auditor for company claimed insurance applications

Quality Control Supervisor

Hayat International Ltd.

Jul 2001 – Jun 2003 (3 Years)

Worked as a quality control supervisor

Managed a team of 5 resources for audit purposes

Coached engineers to maintain quality

Worked on in house application to measure product quality on certain parameters

Worked as an IT guy to manage internal systems (IT)


Several accolades for achieving milestones & timely completion of projects

Achieved certificate of “Best User Experience” in EUC Tower from Client

Achieved “Excellent Performer” for End User Computing tower

Achieved “O4” recognition

Achieved several appreciations from senior management at client side

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