Microsoft Office Management
Resume:
focused environment with a proven track record of leadership and building relationships.
Supervisor, Document Processing
Core Qualifications
Professional Experience
Supervisor, Document Processing
Summary
Achievements
February 2015
To
Current
Enthusiastic enrollment supervisor with over 5 years' experience working in a student-
K12
SHERRY ASSIBEY
Manassas, Virginia 20110
C: 703-***-****
********@***.***
Strong communicator Results-oriented
meticulous attention to detail Team Training and development
management Strong problem solving ability
Conflict resolution techniques Excellent presentation skills
Management of remote employees
Time management Deadline-oriented
Introduced the layout for document processing escalations. Conducted research of
errors and various malfunctions to establish the most common escalation reasons encountered by document processors. These reasons and framework are still in use
today.
Collaborated with management team to create quality assurance rubric for document
processing team.
Collaborated with the training team to revamp training for document processing hires.
Directed, coordinated and assigned agents to efficiently meet productivity
requirements.
Herndon, VA
Assisted with creating a supervisor handbook to train new supervisors for the
department.
Coached and mentored over 60 staff members by offering constructive feedback and
taking interest in their long-term career growth.
Set SMART goals for employee reviews. Conduct annual evaluation of employees.
Resolved escalated issues in a timely manner to ensure a great enrollment experience
for students
Offered feedback to executive level management on effectiveness of strategies and
Education and Training
August 2014
To
February 2015
June 2011
To
August 2014
November 2010
To
May 2011
May 2010
To
September 2010
2010
Skills
New programs.
Contributed to ongoing staff training sessions
played a vital role in the interviewing, on boarding and training of over 100 document
processors for 3 consecutive years.
Document Processing Lead Herndon, VA
Plan, assign and monitor work tasks throughout the day to ensure a smooth
performance across the department.
Trained new employees in Total view enrollment software.
Acted as a point of contact for all new hire questions and concerns.
Document Processor Herndon, VA
Reviewing and verifying information associated with prospective student accounts.
Ensure state guidelines are met for all incoming enrollment documents.
Provide enrollment updates on peak periods.
Attend various meetings with team members and review and update guidelines and
procedures.
Trained new employees in Total view enrollment software.
Ghana Commercial Bank Accra, Ghana
Relationship Banker
Opened accounts for individuals and companies.
Assisted in the application process by ensuring all customers had a good banking
experience.
Responsible for selling products to prospective customers to meet the branch goals.
Assumed teller duties when needed, this included deposits, withdrawals and checking
account balances Micro finance in rural areas.
Introduced clients to new products.
Processed checks for clearing.
Proficient in Oracle flexcube banking software application.
Cox, Matthews and Associates Fairfax, VA
Intern
Worked closely with the Marketing and publishing departments.
Duties included: Transcribed interviews for various editors.
Proof reading and fact checking research.
Worked on a research paper analyzing higher education in West Africa.
University of Ghana Accra, Ghana - West Africa
Bachelor of Arts: Political Science
Communications, English and Journalism coursework
Oracle Flexcube banking software
Proficient in Microsoft office (Fred Pryor certificates in Excel)
Salesforce CRM applications
HireVue
Ultipro
Total view Enrollment.
Contact this candidate