Customer Service Data Analyst

PADMA PARTHVI

***** ****** ***** *******, ** ****4 *****.*******@*****.*** 571-***-****

www.linkedin.com/in/padma-parthvi-85b00642

DATA ANALYST BUSINESS ANALYST

Results-oriented, competent, and highly motivated data analyst professional, specializing in data processing, data tabulation and analysis, project planning, and team collaboration. SUMMARY OF QUALIFICATIONS

Innovative and motivated professional who enjoys meetings challenges and developing solutions through the technical capabilities, and strong interpersonal skills.

Consistent and dependable employee, with demonstrated ability to inspire cross-functional collaboration, to include programming teams, while establishing strong rapport with diverse team members.

Proven track record as an achiever of any given task, while maintaining enthusiasm with a high degree of motivation.

Recognized for leading multiple projects simultaneously and providing exemplary customer service while meeting stringent deadlines, adhering to quality work standards, and delivering outstanding results.

Maintain detailed notes on each task; openly and willingly share knowledge and exchange information, to include training of other team members.

Possess superior analytical skills, remaining in sync with team members and ensuring projects are completed on time, exceeding expectations.

Technical Skills

Programming Languages: C++, C#, HTML & Visual Basic. Market Research Applications: SPSS, Wincross, Advance Excel, Basic SAS, Confirmit Operating Systems: Windows

Software: MS Word, Excel, PowerPoint.

Databases: SQL Server

Areas of Expertise

Data Cleaning and Transformation –Data Analysis –Financial Analysis- Tabulation- Customer Service

– Problem-Solving – Prioritization – Quality Assurance – Team Building – Leadership – Cross- Functional Collaboration – Oral & Written Communications – Technical Reporting – Analytical Thinking – Interpersonal Skills

EDUCATION

Master of Business Administration, Business Analytics and Research Systems Sri Sharada Institute of Indian Management – Research, New Delhi, 2011-2013 Projects undertaken during MBA:

Reduction of dimension of data related to the credit problem in the banking domain by PCA

(Principal Component Analysis)

Conjoint analysis for optimizing product features Bachelor of Computers, Software Engineering

Indira Gandhi National Open University, Agra, 2006-2010 GNIIT, Software Engineering

National Institute of Information Technology, Agra, 2006-2010 Bachelor of Science, Chemistry & Biology

St John’s College, Agra, 2006-2009

PADMA PARTHVI 571-***-**** *****.*******@*****.*** PAGE 2 PROFESSIONAL EXPERIENCE

Data Analyst, Rakuten AIP Corporation, India, 09/2013 – 03/2016

Performed data processing task for daily technical support and deliveries

Managed and performed ad-hoc analysis and tabulations on data

Managed the project flow across the various teams.

Implemented complex logics and created survey validation scripts for testing of data

Provided technical support to programmers and data analyst teams

Interacted with clients to fully understand their project requirements

Created and managed all project plans for project execution

Assisted Project Managers with critical path scheduling of data analytical tasks requiring completion; scheduled time/date final results to be delivered to the Project Manager.

Reviewed work done by various teams to ensure all projects met analytical specification per project requirements.

Successfully implemented format changes to documents, and organized project folders for users to readily find files.

Developed a comprehensive, organized, easy-to-use checklist for analytical project task completion.

Collaborated in and completed large scale projects, to include o Scripting Library: Created a scripts library (of SPSS syntaxes) for major data cleaning/validation and analysis tasks for my organization, which is used as standard for scripting process

o Shopper’s study: Studying consumer behavior towards all major sections of shopping areas namely health, toys, fashion, consumer electronics etc. Research Associate, HDFC Life Insurance, New Delhi, 06/2012 – 08/2012 Began employment as an Intern in the summer of 2012, and converted to a full-time, paid position on account of outstanding performance. Served as a Research Associate. Resigned to focus exclusively on work studies and time- intensive, collegiate assignments.

Performed financial analysis.

Research on Insurance Sector and HDFC Life

Growth activities like preparation & execution of promotion programs with Assistant Channel Development Manager

PADMA PARTHVI 571-***-**** *****.*******@*****.*** Page 3 PROFESSIONAL DEVELOPMENT

Four gold medals presented by the Chancellor and Governor of UP, India Shree B L Joshi in the University Convocation 2010 for outstanding performance in graduation(B.Sc.)

Internationally presented research paper ‘Reducing salt water intrusion into the aquifer with inexpensive soil amendments’ as UNESCO sponsored delegate in ISMAR7 (The 7th Annual International Symposium on Managed Aquifer Recharge) in Abu Dhabi from October 9 -13, 2010

Nationally presented research paper ‘Comprehensive unethical practices in marketing’ in the conference Ethics in Business: In the Era of Cut Throat Competition at Krishna Institute of Engineering & Technology, Ghaziabad on September 17, 2011

Nationally participated in the national seminar and panel discussion on ‘Global Financial Crisis

– The Untold Story & Lessons to Learn’ at Sri Sharada Institute of Indian Management – Research, New Delhi on March 21, 2013

CERTIFICATIONS

Cleared NCFM (NSE’s Certification in Financial Markets) Beginners Module with 87% in April 2012

Certification for SAS Programming 1: Essentials in July 2016

Contact this candidate