Software Customer Service

Kevin R. Carter, BSCS – Software Development/Management

*** ********* ***** ****, ** 17407 Mobile: 410-***-**** E-mail: ************@*******.*** QUALIFICATIONS PROFILE

Over 30 years of extensive success in hands-on management of software development, programming, and engineering; adept software problem solver, change catalyst, and results-driven strategist

Successfully managed groups of up to 20 employees through development, test and deployment.

Highly effective skills in analyzing, organizing, and communicating across every facet of the software development life cycle; provide cross-functional collaborative team leadership with a proven track record of exceeding goals in a variety of areas

Propel business growth and profit by consistently ensuring the most productive, cost-efficient, and highest quality solutions to software development needs

CAREER HIGHLIGHTS / ACCOMPLISHMENTS

Apr. 1997 – Present: Lead Software Application Developer / United Parcel Service a) Skillfully perform and manage the complete spectrum of software development applications for this, the world's largest package delivery company and a provider of supply chain management solutions b) Develop and maintain infrastructure support for over 230 servers in a World Class Data Center

Instrumental in the company receiving several documented commendations/awards citing “ Technology Excellence”

c) Effectively maintain and enhance software for embedded systems and stand-alone applications d) Lead software development through all phases: requirements, design, development, unit testing, UAT and deployment

Design and implement innovations to new and existing hardware and software architecture projects and plans that serve as “blueprints” for continued improvements in business productivity and cost control

Created software testing procedures that increased productivity by 20%

Developed code which improved tracking

Designed applications for customers to encrypt and decrypt data, which eliminated the need for technical support

Improved systems for the training of new development personnel that subsequently enhanced customer service (hire, train, schedule, and evaluate software and QA staff) e) Accurately assess the immediate and continuing needs of software development to establish priorities for providing appropriate interventions based on urgency level; communicate response from efforts to members of a multidisciplinary technical team

f) Proficiently resolve software challenges that impact work through a systematic handling of multiple tasks to meet optimum quality outcomes...meet stringent specifications, regulatory factors, and deadlines g) Keep pace with the latest software development/engineering concepts, technologies, and methodologies for precise decision making in the selection and procurement of new software and hardware h) Maintain productive lines of communication with superiors – report to the Director of Software Development and take charge in his absence

i) Perform well independently and as part of a team under fast-paced, high-pressure conditions May 1982-Apr. 1997: Software Development Manager / EMC

Started with Electronics Modules Corporation as a Programmer, developing applications in Intel Assembly and C. Recognition of abilities resulted in promotion to Software Development Manager leading a group of 20 employees TECHNOLOGIES

Languages: C#, C++, C, FORTRAN, Intel Assembly language, Motorola Assembly language, PowerShell, VB script

Network: Network stack: 3 years developing network stack for next generation electronic clipboard

Communications Protocol: Develop software to interface with various types of equipment, including T.I. PLCs, A/B PLCs, Steel Mill Scales and Chemical Control Systems.

Software: Database – Microsoft SQL Server, Microsoft Access and Faircom C-Tree Messaging – IBM Websphere MQ

Platforms: Microsoft Windows Server 2003, 2008, 2012, Windows 7 & 10

Tools: Microsoft Office, UltraEdit

EDUCATION / RELEVANT ATTRIBUTES

Bachelor of Science Degree in Computer Science (3.86 GPA in Major): Loyola University – Baltimore, MD Human Relations: Dale Carnegie Institute

Active in Boy Scouts of America (Eagle Scout) and Knights of Columbus Member: competitive bowling league – compete regionally, and enjoy woodworking. Excellent references available

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