Customer Service Representative

THONG NGUYEN

**** * **** ****, ******* Beach, Florida 33064 (C) 754-***-**** **********@*****.***

Objective

Seeking a part-time or full-time job in the field of computer engineering in order to advance my knowledge

as well as build up my future career.

Education

Bachelor of Arts: Computer Engineering Current

Florida Atlantic University - Boca Raton, Florida

3.69 GPA

Recipient of Transfer Student Scholarship

Coursework in Fundamental of Engineering, Logic Design and Computer Programming, etc. ...

Associate of Arts: Computer Science May 2016

Broward College - Coconut Creek, Florida

3.79 GPA

Coursework: Network, Programming, Fundamental in Computer Science, etc. ...

Skills

Customer Service Language: C, C++, Python

Proofreading/translating Hardware: Desktop and laptop repair, computer

Blogging diagnostics

Self-starter Software: Adobe Photoshop, Microsoft Office

Detail-oriented Social media specialist.

Work History

Customer Service Representative 09/2011 to Current

Satin Avenue Alteration – Pompano Beach, Florida

Answered an average of 5 calls per day by addressing customer inquiries, solving problems and

providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise

Electronic Devices Repair Services 05/2014 to Current

Self-Employed – Pompano Beach

Resolved computer hardware and software, printing, installation, word processing, email and operating

systems issues.

Ordered necessary supplies and parts to repair malfunctioning hardware.

LinkedIn Expert 01/2017 to Current

LinkedIn – Mountain View, CA

Provided base level IT support to non-technical personnel within the business.

Proofreader/Translator 08/2011 to 09/2014

VN-Zoom – Ho Chi Minh City, Vietnam

Proofread documents, including proper scanning and re-drawing, with 100% accuracy and high quality.

Managed several campaigns at once under tight deadlines.

Wrote and posted content for company blog, keeping customers updated and engaged.

Affiliations

ASU (Asian Student Union - Members (12/10/2016 - Current)

Honor Society (Phi Theta Kappa Chapter - Member (10/24/2014 - Current)

Languages

I can fluently speak:

Vietnamese

English

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