Customer Service Microsoft Office

** ******** ****** **********, ** *****

Phone: 973-***-****

Email: *********@*****.*********:*********@*****.***

mailto:*********@*****.***

Objective: To grow with an organization in a stimulating atmosphere that will help further develop my customer service skills, training and experience fosters and encourages professional growth.

Skills:

●Skilled in customer service and telephone operations.

●Experienced with general office equipment including copiers, fax machines and computers.

●Excellent knowledge of Windows system, Microsoft office.

●Completed SORA training (expired).

●Bilingual English/Spanish

Education:

Penn Foster Career School/ High School Diploma April 2013

Broadway House- SORA Training Program / SORA Certification April 2010

Employment:

Mara Polishing and Plating Co. Newark, NJ April 2016 – Present

Experienced plater, powder coater, wet sprayers, and sand blasters.

Manufacturing experience.

Experience with polishing, plating, and assembly.

Qdoba Mexican Grill, Cook Newark, NJ Oct.2014-Dec. 2014

●Prepare food according to specifications using approved recipes and proper portioning.

●Adhere to strict safety, sanitation, quality and cleanliness guidelines.

●Conduct regular visual and taste tests to ensure food is of highest quality and prepared according to specifications.

●Restock the front service line with prepared product during peak periods and/or in accordance with time and temperature specifications.

●Showcase the preparation of certain menu items in the front of the house and sample freshly prepared items as appropriate during peak business hours.

●Clean the kitchen area, grill, restrooms, and equipment, as well as maintain overall restaurant cleanliness.

Red Bull Arena, Barista/Cashier (Delaware North) Harrison, NJ June 2014-Sept.2014

●Provide a courteous check out experience for guests;

●Greet all arena guests in a positive and polite manner;

●Assist in addressing and resolving guest concerns;

●Team player;

●Ability to handle monetary exchanges and/or credit card transactions.

Brick Force, Pick ‘n’ Packer Newark, NJ Jun/2013-Nov/2013

●Folded and packed goods and merchandise into compartment

●Assembled and completed formalities compliant with parts and part numbers

●Conducted functional tests on all units to ensure that quality standards are met

Inspected units for defects and repairs through suitable procedures

●Completed all final pack operations, including final preparation, exact completion of work orders, quality assurance documents, and examination for QA oversight policies

YMCA, Security Guard Plainfield, NJ Jan/2012-Jun/2013

●Patrol the premises and adjacent areas

●Perform safety inspections in order to flail off any negative activity

●Check identity cards of personnel before admitting into the building

●Take necessary action on spot when needed and report issues and concerns to supervisor

Newark Youth Program, Youth Counselor (Summer time only) Newark, NJ Jun/2007-Jun/2009

●Organize and contribute in recreational activities.

●Read to children, and edify them simple painting, drawing, handicrafts, and songs

●Managed and store toys and supplies to maintain order in activity areas

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