Customer Service Help Desk

***** **** **** **. ******* TX ***** 832-***-**** ********@*****.***

E M P L O Y M E N T H I S T O R Y

People’s Trust Federal Credit Union Houston, TX. April 2014 – November 2016

Sr. Information Systems Technician

Oversight – Daily operations of key IT areas such as Data Processing Operations, Information Security, IT Infrastructure, and IT Help Desk.

Server Administration – Responsible for deployment, monitoring, and maintenance of enterprise systems.

Network Security – Tasks include: system patching, network device configuration, and staff training to mitigate engineering risks.

Data Security – Routine data backups, plus implementation of virtualization technology that allows for automatic failover in the event of disaster.

Project Lead – Ensuring successful completion of projects beginning with the business need, assessing capability gaps, and then proposing and implementing the proper solution based on requirements.

IT projects team member –where service delivery is concerned. Particular focus on Business Continuity, Data Security, and Operational Efficiency.

Metropolitan Transit Authority Houston, TX. November 2012 – December 2013

IT Support Center Specialist II

Daily operations – Of key IT areas such as IT Help Desk, Data Processing Operations, Information Security, IT Infrastructure. Daily leadership for IT Team of four.

LabCorp/Genzyme Genetics Corporation, New York, N.Y. April 2007 – September 2011

End User Technologist

Server Administration – Responsible for monitoring, and maintenance of some of the enterprise systems.

Network Security – Tasks include: system patching, network device configuration, and end- users training.

Data Security – Routine data backup, data restore, plus implementation technology that allows for failover in the event of disaster.

Control – Daily operations of key IT areas such as IT Help Desk, Information Security, IT Infrastructure.

HCH Enterprise Consulting Corporation, New York, N.Y. June 2005 – April 2007

Systems/Network Administrator

Technology Consulting – Act as expert technologist for all client needs. Tasks included: network engineering, systems deployment/maintenance, PC /MAC network troubleshooting, and more.

Quality Customer Service – Provide excellent customer service by managing customer relationships and delivering projects on time and on budget.

Team Mentoring – Serve as subject matter resource for team members with less experience.

16535 Town Lake Ct. Houston, TX 77059 ********@*****.***

Consew, New York, N.Y. March 2004 – May 2005

Network Administrator

Windows/MAC System Administration – Complete administration and configuration of enterprise class Windows servers and attached storage arrays.

LAN Management – Administer network services such as DNS, Active Directory, DHCP, and File Sharing.

Data Security – Routine backup of critical data using enterprise class robotic tape library.

Network Security – Configuration of network devices including firewalls and routers.

P R O F E S S I O N A L T R A I N I N G

Microsoft Technical Training, Course: 70-620 Configuring Windows Vista Awarded November 2009

Microsoft Technical Training, Course: 70-680 Configuring Windows 7 Awarded May 2010 New Horizons - VMware® vSphere-V6.0 Awarded April 2015 R E L E V A N T S K I L L S

Server Administration

Windows 2003/2012, Server, Exchange, CCURE900, BMC Track-I t, GFI La nGuard, VMware, VSphere

Financial Software Systems

Episys – Symitar Nautilus Fiserv

Network Security/Infrastructure

Cisco Routers/Switches, HP Switches, Cisco PIX/ASA, Fortinet Firewalls, Barracuda Spam Firewall, Acronis, Sophos Antivirus.

Workstation Support

Windows / MAC (All Versions), Laptop, Desktop, Tablet, IPhone, Android Phones

Data Security

Symantec Backup Exec, CA Arc Serve Backup, Legato Networker, Quantum Scalar Tape Jukebox GLBA, FFIEC, NACHA

Leadership

Technical Training, Mentoring, Course Development

E D U C A T I O N

Microsoft Certified System Engineer (MCSE)

DCIC Computer Training Institute: Network Engineering Manhattan School of Computer Technology

Radio-Technical College Kiev Ukraine Bachelor of Science

Currently Pursuing Awarded May 2004

Awarded May 2002

Awarded May 1985

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