Customer Service Manager

Christine Hunt

Hannibal, New York 315-***-**** *********@*****.***

Administrative Professional

Motivated professional with an aptitude for innovation and creative problem solving. Communicative and personable, will learn and adapt quickly, follow direction, and serve internal and external customers with poise and professionalism.

Areas of Expertise

Customer Interactions

Project Management

Customer Service

Project Participation

Office Administration

Business Technology

Microsoft Office

Construction Management

Social Media

EXPERIENCE HIGHLIGHTS

BENEFITS ADVISOR

Matson & Kellogg Benefits Group, LLC Weedsport, NY 2016 to Current

Meet with Employers and employees to discuss current benefits and provide training as needed.

Compile and institute benefit changes for optimal coverage while providing excellent client and customer service.

Process claims and provide support in handling customer inquiries regarding insurance claims.

DISTRICT OFFICE MANAGER

Matson & Kellogg Benefits Group, LLC Weedsport, NY 2012-2016

Forged optimal administrative, customer service, and bookkeeping support for the company.

Directed staff orientation programs and administered ongoing training.

Monitored office expenses and overhead.

Managed document control by reviewing files, records, and other documents to ensure accuracy.

Ensured compliance with company policies and procedures; led staff training initiatives to maximize productivity.

INSTALLATION MANAGER

Lowes Home Improvement Oswego, NY 2004-2012

Managed contractors for residential improvements.

Provided extensive knowledge of home repairs and improvements.

Ensured compliance of contractors with company policies and procedures.

Managed document control by reviewing files, contracts, and other documents to ensure accuracy.

Performed weekly site inspections for optimal customer satisfaction and contractor compliance.

Led staff training initiatives to maximize productivity.

OFFICE MANAGER

Chase Pitkin Dewitt, NY 1996-2004

Managed document control by reviewing contracts, payroll and other documents for accuracy.

Scheduled estimators and contractors.

Inspected product for accuracy and scheduled delivery .

Coordinated maintenance schedule for fleet vehicles.

LICENSES

STATES OF NEW YORK & PENNSYLVANIA DEPARTMENT OF FINANCIAL SERVICES

INSURANCE AGENT FOR LIFE, ACCIDENT AND HEALTH, LICENSE #LA-1199866

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