Project Manager

Siaka Kromah PMP®, ITIL®

Address: *** ******* **, *********, ** 27522, USA

Phone: (1-919-***-****/+ (1-919-***-****

Email: ************@*****.***

Technical Project Manager/Program Manager/Business Analyst/System Analyst

(IT/Engineering)

Versatile and accomplished technical project manager with over 15 years’ experience in the areas of systems engineering, test engineering, network infrastructure and architecture, business process analysis and control, and leadership. Master of Science in Project Management (MSPM), and PMP certified, with hands-on skills in working with the client to identify and translate customer requirements into formal agreements/plans to the benefit of all parties. Experience in delivering IT strategy, IT organization design, IT process improvement, and/or IT infrastructure optimization-related services. Skilled in conducting maturity assessments, building roadmaps, and managing implementation as well as delivering training and conducting workshops. Competent in communicating in person as well as through written and verbal means to update project progress to key business stakeholders, including product owners and business managers. Proficient in devising cost- and risk-optimized IT architecture and defining IT technical requirements within the project. Excellent communicator, fluent in English with basic knowledge of French.

CORE COMPETENCIES

Process Implementation/Improvement Organizational Change Management Release and Deployment Management Defining Business-Technology Strategy Design and Development of Solutions Team Leadership and Training Operational Management Managing Large Scale Projects Implementing Reporting and Dashboards Managing Customer Relationship Risk Management and Documentation Executing Test Strategies and Test Cases Product and Release Backlog Developing Business Proposals Budgeting and Financial Planning Local Area Networks (LAN) Storage Area Networks (SAN)

KEY SKILLS AND ACHIEVEMENTS

Project Management – Proficient in leading presentations and proposals for medium complex projects or elements of highly complex projects, and providing subject matter insight to bids/proposals. At Lenovo Corporation, following the need of Enterprise Business Group (EBG) to expand portfolio and market share within Brazil and the Latin American market, conducted visit to ITU, Brazil to administer network infrastructure and systems engineering aspect of the project, which led to generation of millions of dollars in revenue for the company. Overseeing a Server Refresh Program (SRP) that comprises of multiple client portfolios, work-stream, and environments, directing, and managing the upgrade of Windows 2000/2003 to Windows 2008/2012. Managing communication between team members and stakeholders to promote effective collaboration and nurturing Team Performance with continuous Integration.

Systems Engineering – Competent in defining priorities for feasibility studies, systems design, and implementation to develop new and/or modify existing organizational information processing systems. At Lenovo Corporation, played a focal role in developing an automated test application, which minimized the duration of testing of hard disk drives – as part of a Customer Spare Parts (CSP) project – from four hours to 20 minutes, thus optimizing the process efficacy.

Infrastructure Design and Development – Hands-on experience in leading a team involved in strategy and development, including systems and application development, vendor management, and legacy systems integration. At International Business Machines (IBM), created the IBM Business Partner Tool wherein designed and integrated a client-server network infrastructure to deploy an IBM software update tool to IBM business partners and suppliers; it met customers’ requirements, reduced man-hours from 4 to 5 hours to under 30 minutes, and enabled considerable cost savings.

Business Process Re-engineering – Expert in leading business reviews of process and system solution design, development, and test phases, including formal review and approvals. At International Business Machines (IBM) – Linux Test Process (LTP) Migration, established an integrated client-server network infrastructure to relocate server test platform from Windows 2000 to Linux (Red Hat and CentOS), further leading to – cost savings of quarter of a million dollars in licensing fees across China, Hungary, Mexico, and the US.

CAREER HISTORY

Technical Project Manager Feb 2016 – October 2016

Infinite Computer Solution @ IBM SunTrust Account, Atlanta, GA, USA

Working as a Delivery Program Manager in the Banking-Financial Services Sector

Overseeing a Server Refresh Program (SRP) that comprises of multiple client portfolios, work-streams, and server application environments.

Strong familiarity with DevOps collaboration between development and operations staff throughout all stages of the development lifecycle

In-depth experience utilizing Infrastructure as a Service (IaaS) solutions and other related cloud technologies

Facilitating the creation of the project’s deliverables; manages risks, changes, and impediments during Conduct Daily Standup, Retrospect Sprint, and other Scrum processes.

Initiating, Planning, Executing, Monitoring & Controlling, and Closing Projects at the Client Level Utilizing Agile-Waterfall

Mitigates business risk of aging technology

Direct and manage the upgrade of servers and applications that span multiple portfolio’s work-streams from Windows 2000/2003 to Windows 2008/2012 in the Cloud.

High level conceptual understanding of IT domains (desktop, server, security, network, COTS applications, storage, database, WAN, LAN)

Managing communication between team members and stakeholders to promote effective collaboration.

Nurture Team Performance with continuous Integration and executive management reporting.

Project monitoring, controlling and reporting to executive level management

Proficient in analysing big data using Microsoft Excel, Business Analytics, and Pivot tables and charts.

Experience with Business Intelligence, analytics tools @Risk, data modeling and Big Data concepts

Utilizing Earn Duration Management (EDM) and the Unified Scheduling Method (USM) to manage and schedule projects with contingency.

Overseeing a worldwide project management team consisting of onshore, offshore technical subject matter experts.

Developing Project Management Plans and Creating Deliverable Work-Breakdown Structures (DWBS) and Schedules using Microsoft Project 2013, SharePoint and Microsoft Office 365.

Prepare and execute integrated project plans; handling various functions such as monitoring project status and enabling meetings, scope changes, risk and issue tracking/mitigation, and coordination across project teams.

Direct and Manage project team sizes of over 40 stakeholders from multiple portfolios and work-streams.

Direct and Manage a core team of system engineers, application support engineers, and database administrators in deploying customized customer solutions

Direct and Manage a platform to deploy x86 products and solutions through development, pre-production, and production environments.

Technical Support Dec 2015 - Feb 2016 Xerox Corporation, Raleigh, NC, USA

Provide technical support for wireless Internet as a simplified and managed utility in the hotel industry via a Service Provider Network.

Technical Consultant /Technical Project Manager/IT Architect

Oct 2014 – May 2015

Experis Manpower Group@ Lenovo Corporation, Research Triangle Park, NC, USA

Delivered IT strategy consulting and IT design services in the enterprise-level area.

Handling project scope, risks, resources, timelines, costs, quality, stakeholder satisfaction and communication

Directed transition of a systems integration test lab from IBM site to new Lenovo site while acting as infrastructure lead on the project management team.

Facilitated a platform to test x86 products in development as pre-production release, which included rework and formulation of defect-free test process utilizing Agile Project Management methodologies.

Strong familiarity of product backlog, release backlog, iterations /sprints, and Product Owner, Scrum Master, Project Team

Oversaw deployment of Lenovo x86 server portfolio (high and medium) servers, test processes, and solutions at Lenovo manufacturing sites in Brazil, China, Mexico, Taiwan, and business partners in UK, India, and Singapore, as a technical project manager. Attained seamless migrations and integrations, which were transparent to clients and ensured zero downtime, which, boosting productivity/revenues.

Prepared and executed integrated project plan; handled various functions such as monitoring project status and enabling meetings, scope changes, risk and issue tracking/mitigation, and coordination across project teams.

Worked with IT Operations and change management teams to ensure Request for Change (RFC) was properly documented and reviewed by change advisory board (CAB)

Utilized incident and problem management tools and techniques to minimize the adverse impact of incidents and problems on the business that are caused by underlying errors within the IT infrastructure, and to proactively prevent recurrence of incidents related to these errors.

Controlled the lifecycle of all changes to the Linux Test Process (LTP), enabling beneficial changes to make with minimum disruption to IT services.

Implemented Local Area Networks (LAN), and Storage Area Networks (SAN) utilizing IBM System x86 product portfolio and delivered a comprehensive storage infrastructure – DS3300, DS3400, and EXP3000 that empowers manufacturing and test labs for optimal efficiency

Ensured that problems and changes were recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed through problem and change management processes

Reviewed incidents, logging problems, and driving the identification and implementation of long-term corrective actions.

Managed third-party vendors and supervised projects while utilizing planning and management skills, including scope, estimating, budgeting, and resource allocation procedures.

Advanced level knowledge of enterprise SaaS, PaaS, IaaS solutions and other related cloud technologies

Technical Consultant/Technical Project Manager/IT Architect

Jan 2008 – Oct 2014

Experis Manpower Group@ IBM Corporation, Research Triangle Park, NC, USA

Oversaw relocation of an IBM systems integration test lab to a new IBM building while serving as infrastructure lead within the server test engineering organization.

Reviewed and created user requirements, procedures, and solutions to automate processing and enhance existing test platform. Instrumental in enabling free industry-leading software which saved clients thousands of dollars and decreased duration of setup processes from hours to minutes utilizing Agile Project Management methodologies.

Advanced level knowledge of enterprise SaaS, PaaS, IaaS solutions and other related cloud technologies

Ensured that the capacity planning of IT services and the IT infrastructure met the agreed capacity-performance-related to business requirements in a cost-effective and timely manner.

Implemented Local Area Networks (LAN), and Storage Area Networks (SAN) utilizing IBM System x86 product portfolio and delivered a comprehensive storage infrastructure – DS3300, DS3400, and EXP3000 that empowers manufacturing and test labs for optimal efficiency

Implemented change management with business program and business project management teams to ensure that change issues, aim, impacts and developments are exchange throughout the department.

Advanced level knowledge of server operating systems, storage platforms, and networking platforms

Ability to challenge and debate issues of importance to the organization and be persuasive with details and facts

Controlled the lifecycle of all changes to the Linux Test Process LTP), by enabling beneficial changes to be made with minimum disruption to IT services.

Strong familiarity of product backlog, release backlog, iterations /sprints, and Product Owner, Scrum Master, Project Team

Ensured that changes were recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented

Utilized incident and problem management tools to manage the infrastructure lifecycle of all problems from first identification through further investigation, documentation, and eventual removal.

IT Architect/Technical Project Manager

Aug 2005 – Jan 2008

IBM Corporation, Research Triangle Park, NC, USA

Directed technical team in Brisbane, Australia for deployment of software flash tool to IBM business partner.

EARLIER CAREER

Technical Consultant/Systems Test Engineer

Aug 1999 – Aug 2005

Analyst International @ IBM Corporation, Research Triangle Park, NC, USA

Product Specialist

Jan 1995 – Aug 1999

IBM Corporation, Research Triangle Park, NC, USA

EDUCATIONAL QUALIFICATIONS

Master of Science in Project Management (MSPM)

The George Washington University, Washington, DC

May 2015

Master of Business Administration in Technology Management (MBA/TM)

May 2003

The University of Phoenix, Phoenix, AZ, USA

Bachelors of Science in Electrical Engineering Technology Management

Prairie View A & M University, Prairie View, TX

August 1993

Cy-Fair Senior High School

June 1989

Houston, Texas

PROFESSIONAL AFFILIATIONS/MEMBERSHIPS

ITIL v3 Foundation

October 2015

APMG International Accrediting Professionals

Project Management Professional (PMP)

July 2013

Project Management Institute (PMI)

IBM Worldwide Project Management Certificate

Institute of Electrical and Electronic Engineers (IEEE)

July 2007

Institute for Supply Management (ISM)

A+, Server+, Network+

Comptia

Dec 2004 - Aug 2005

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