Data Entry Customer
Resume:
Kyisha Whitehead
Charlotte, NC *****
*****************@*****.*********:email@address
mailto:email@address
SUMMARY:
Resourceful call center representative who has a driven personality and consistently meets and exceeds all productivity goals. Have proven capacity to troubleshooting issues quickly and in a timely manner. Maintains a high level of professionalism, patience, integrity and efficiency to minimize customer dissatisfaction and increase customer loyalty.
QUALIFICATIONS:
●Data Entry, Microsoft Word, Excel, PowerPoint as well as discretionary software.
●40 WPM, computer literate, experienced troubleshooting of all eternal situations
●Communication and listening skills, works well independently and in a team environment
EXPERIENCE:
Optum/AARP Charlotte, NC
Membership relationship associate 01/2016-08/2016
●Built rapport and responded to customers in a compassionate professional manner.
●Educated customers about the fundamentals and benefits of consumer-driven health care topics.
●Researched complex issues across multiple databases and worked with support resources to resolve customer issues.
●Met performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.
AMERICAN RED CROSS Charlotte, NC
Outbound appointment setter 02/2015-12/2015
●Re-engaged with former donors to encourage re-commitment of blood donation.
●Solicited new blood donor volunteers by calling and discussing the benefits of donating.
●Provided excellent service by assisting customers with questions, concerns, and needs.
Convergys Charlotte,NC
Customer support specialist 03/2015-01/2016
●Interfaced with customers via inbound calls, outbound calls for Onstar through the Internet depending upon client requirements.
●Ran diagnostics on vehicle from computer.
●Provided excellent roadside assistance service for inoperable vehicles.
●Received incoming emergency calls for automatic crash response vehicles.
CVS/Pharmacy Charlotte, NC
Cashier, CSR 03/2013 – 02/2014
●Greeted incoming customers with a cordial tone.
●Operated computerized cash register efficiently.
●Developed relationships with customers and co-workers.
EDUCATION:
New Bern High School Diploma 2014 New Bern,NC
Contact this candidate