Kyisha Whitehead

Charlotte, NC *****

980-***-****

acyp7h@r.postjobfree.com:email@address

mailto:email@address

SUMMARY:

Resourceful call center representative who has a driven personality and consistently meets and exceeds all productivity goals. Have proven capacity to troubleshooting issues quickly and in a timely manner. Maintains a high level of professionalism, patience, integrity and efficiency to minimize customer dissatisfaction and increase customer loyalty.

QUALIFICATIONS:

●Data Entry, Microsoft Word, Excel, PowerPoint as well as discretionary software.

●40 WPM, computer literate, experienced troubleshooting of all eternal situations

●Communication and listening skills, works well independently and in a team environment

EXPERIENCE:

Optum/AARP Charlotte, NC

Membership relationship associate 01/2016-08/2016

●Built rapport and responded to customers in a compassionate professional manner.

●Educated customers about the fundamentals and benefits of consumer-driven health care topics.

●Researched complex issues across multiple databases and worked with support resources to resolve customer issues.

●Met performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.

AMERICAN RED CROSS Charlotte, NC

Outbound appointment setter 02/2015-12/2015

●Re-engaged with former donors to encourage re-commitment of blood donation.

●Solicited new blood donor volunteers by calling and discussing the benefits of donating.

●Provided excellent service by assisting customers with questions, concerns, and needs.

Convergys Charlotte,NC

Customer support specialist 03/2015-01/2016

●Interfaced with customers via inbound calls, outbound calls for Onstar through the Internet depending upon client requirements.

●Ran diagnostics on vehicle from computer.

●Provided excellent roadside assistance service for inoperable vehicles.

●Received incoming emergency calls for automatic crash response vehicles.

CVS/Pharmacy Charlotte, NC

Cashier, CSR 03/2013 – 02/2014

●Greeted incoming customers with a cordial tone.

●Operated computerized cash register efficiently.

●Developed relationships with customers and co-workers.

EDUCATION:

New Bern High School Diploma 2014 New Bern,NC

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