Customer Service Active Directory

JABASTIN D 988-***-**** System Analyst ***************@*****.***

AIM & OBJECTIVES:

To enhance my professional skills in a dynamic and stable workplace to benefit your company as well as gain the knowledge and experience to continue development of my career.

EXPERIENCE: (Total Years of Experience: 4 years 5 months)

Company: Power Links, Chennai.

Designation: System Analyst (Level-2).

Department: Identity & Access Management

JOB RESPONSIBILITIES:

Creation/Deletion/Maintenance of Windows Accounts through Active Directory.

Participate in root-cause analysis of recurring issues, system backup, and security setup.

Support role-based access control, Single Sign On, end-user provisioning, synchronization services with existing applications and systems.

Maintain file servers, directory services, and set up user accounts.

Achieving the KPI (Key Performance Indicator) target set by the company.

Creating, deleting and granting access to groups and dataset.

Create outlook access to both Internal & External customers.

Role-based access control (RBAC) and Access Management Control.

Providing Shared drive access and Printer groups.

Implemented and documented systems for high-volume production environment.

Monitored, troubleshoot, and resolved issues involving operating systems.

Well versed in monitoring jobs through ticketing tool.

Should work on BAU to complete the job within SLA.

Troubleshooting the errors using all log reports.

For each Storage Recovery environment, identifying clients which are having repeating errors and progress the rectification of the fault, raising Incident or Problem Management records in Infoman as appropriate.

To improve quality of service and business support.

Troubleshooting experience on Windows Server 2003 and 2008.

Identify, Resolution, Closure and maintain incident management and daily report update to management.

Maintain the documented procedures for providing reliable monitoring.

Provide excellent customer service and delivery of technology services.

Updating documents which will be helpful in eliminating process disconnects.

Troubleshooting experience in Hardware, Software & Networking.

Maintaining and troubleshooting wireless connectivity problems.

ACHIEVEMENTS:

Nominated for taking backup and maintenance of user ids.

Appreciation received from Mr. Ashok (Project

Manager) for the best customer services.

Nominated for – To provide Floor support and monitoring individuals jobs queue for newly hired candidates.

EDUCATIONAL QUALIFICATION:

B.E in Electronics and Communication Engineering With aggregate 68% (2006-2010)

Anna University (KVCET Engineering College) Chennai.

Higher secondary, Baynes School – 63%

SKILLS AND ABILITIES:

Comprehensive problem solving ability to provide better solutions.

Ability to face challenges in a challenging and Creative Environment.

Willing to learn new things.

Innovate new Ideas and Improvements.

Able to Prepare Presentations.

Completing tasks within deadlines.

TECHNICAL SKILLS:

Operating Systems:

: UNIX, Linux, Windows XP

Process Knowledge:

: Active Directory, Assyst V6.6, RACF Administration.

Applications:

: Microsoft EXCEL, Outlook, Lotus Notes.

PERSONAL INFORMATION

Date Of Birth : April-10-1988. Father’s Name : D.Devanbu

Marital Status : Single

Permanent Address : No 5, Second street, Ganapathypuram, Pallikaranai, Chennai.

Pin – 600100. Languages Know : Tamil, English

Hobbies : Playing Volley ball

DECLARATION:

I hereby declare that the above details are true to the best of my knowledge and beliefs.

Date:

Place: Chennai D.Jabastin

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