Technical Support Information Security
Resume:
CLAY RENDON
*********@*****.***
Summary
Dependable professional interested in an Information Security role with an effective problem solving skills and more than 8 years’ experience, working as a Technical Support Engineer at RSA Security, developed best practices using SLA’s discussing with customers following company’s policies, information security policies and standards as well as giving recommendations for security enhancement for senior executives and IT management. Assisting IT and computer users with learning information security procedures and comply with security laws and regulations.
Technical Skills
Cryptography, symmetric key cryptography, asymmetric key cryptography, digital signatures and electronic signatures. IAM, password management, Digital Identity and Access Control.
Public Key Infrastructure (PKI). Authentication using IIS. Transportation security layer.
Using SSL and TLS for network security. Bring your own device (BYOD) policies and regulations.
Computer Forensics. HIPAA: risk assessment to identify risks and vulnerabilities to electronic protected health information (e-PHI) and SOX, NIST government compliances and regulations.
Transport and Tunnel Mode VPN using IPSec. Security Layer applications using S / MIME.
Application layer security using SET (Secure Electronic Transaction). PCI DSS. System protection from Ransomware and DoS and DDoS attacks. Aligning IT Services with the needs of a business using ITIL.
Vulnerabilities associated with processing electronic transactions with credit cards.
Using S / MIME to facilitate the transaction of receipts signed. S / MIME security to emails.
Advantages of using LDAP over RDBMS. Palo Alto Firewall, Check Point Firewall.
Advantages of using digital banking VPN.
Identity and access management to the bank.
Authentication, Authorization, 2-factor authentication, 3-factor authentication for banking transactions on the Internet.
DLP (Data Loss Prevention RSA Netwitness Suite), this include End Point Security.
SSO, single sign on and federation using a single authentication within the Portal.
CERTIFICATIONS
Blue Coat: Crosbeam Certified XOS Specialist, Check Point Secure Gateway July, 2013.RSA SecurID Administration, Bedford, MA USA, 2009
RSA SecurID Installation and Configuration, Bedford, MA USA, 2009. Authentication Manager 8, training, installation, configuration and support. Bedford, MA USA, May 2013.
Sensitive Security Clearance, USA Department of Justice, Boston, MA - September 2006
Dell Hardware / Software – October 2006
Certified Plant Engineer, Illinois - 1991
ISACA Member, December 2013. VMware Server and Workstation course, April 2013
WORK EXPERIENCE
Working as a private contractor, Merrimack Valley, June 2016 to Present.
Risk assessment to identify risks and vulnerabilities to electronic protected health information (e-PHI) for small medical practices to cover HIPPA regulations.
Town of Guayaquil, Ecuador, Latin America. January 2014 to May 2016.
Senior Information Security Consultant for ISO 27001Created the ISMS, developing and reviewing Access control, Account Management, Digital Identity, Auditing users in Active Directory and LDAP
University of Guayaquil – Ecuador, Latin America, January 2014 to May 2016.
Part Time Professor (night classes) Teaching Telecommunications and Cryptography.
Global Technical Support Engineer, EMC/RSA, Bedford, MA, October 2008 – May 2013
Central point of contact providing technical support of 2 factor authentication SecureID with Authentication Manager 8.1.
Managing SLA’s (Service Level Agreements) following company’s business agreements with customers.
Priority case handling and escalation of problems for a particular product. Prior of getting this job and receiving live cases, I received training with DLP (Net Witness, Prevention, Thread injection protection, Windows Buffer Overflow, Block executable file changes, for Windows 7 and Windows Server 2003 and 2008 R2),
Cryptography DES. AES, Triple DES for 64, 128, 256 bit encryption and the RSA 1024 bit encryption. I was a member of the IR and ER Teams,
Received training in Computer Forensics and NIST 800-30 and 800-50. GLBA, 201 CMR 17.00, FFIEC guidelines.
NAS Security and VM Ware owned by EMC Corporation.
Application deployment and technical support specialist.
National Datacomputer, Inc. Billerica, MA
May 2008 - October 2008.
Achieved:
Managed and delivered multiple small-scale, complex customer commitments around security and infrastructure services.
ISO standards and certifications.
Increased customer satisfaction by 25%. POS systems.
Application deployment and support for the implementation of proprietary software running on the client hardware platforms such as Windows Server 2003/2008 R2, using SQL Server 2005, Microsoft SQL Server Management Studio Express, SQL Reporting for writing and analysis of consultations, ERP systems support, Pocket PC, Windows Mobile 5, 6.
Technical Support Specialist
McNeill Technologies (Boston, MA)
September 2006 January 2008
Functions performed:
Obligations under the Department of Justice Title III, Federal Security Clearance from the Government.
Hands-on installation, configuration of computers, networks, servers, LAN / WAN / Wi-Fi, VPN, TCP / IP.
Development of security test plans and standard operating procedures. CISCO WS-C2960X, CISCO WS-C3850 configuration and operation.
Manager ABC (Atlanta, GA)
August 2007 – December 2007
Functions performed:
Obligations under the Department of Justice Title III, Federal Security Clearance from the Government. Installation and configuration of computers, networks, servers, LAN / WAN / Wi-Fi, VPN, TCP / IP.
Field Engineer
Dell Computer Corp. (Burlington, MA)
January 2005 - September 2006.
Functions performed:
Installation, configuration and repair of equipment and software products from Dell.
Provide live technical support for data backup.
Increased customer satisfaction by 40%.
Teaching plans for disaster recovery, network security, VPN, using Windows Server 2003, Active Directory. Installation and configuration of RAID systems and equipment Sun / Solaris, including routers / switches. CISCO WS-C2960X, CISCO WS-C3850 configuration and operation.
Manager of Information Technology
Boston Red Sox Baseball Club (Boston, MA)
May 1997 – December 2004:
Functions performed:
Design, build, deploy and maintain a new IT department to run Microsoft software.
Windows Server Administration, Unix, Sun / Solaris and Linux / workstations, Category 6 and fiber optic cabling. Administration of Exchange Server.
IT System Manager 24/7 for Boston and Florida.
Daily supervision of program services relating to the information security of internal customers.
Design and implementation of a new data center, using MS Project/Visio, resulting in 70% productivity by streamlining the purchasing process and the elimination of 25% of unnecessary expenses
EDUCATION
Master of Science in Information Security, Brandeis University, May 2014
A + Hardware / Software, Boston, MA, September 2004
MCSE, Boston University, Boston, MA, USA, November 2001
CMMS, University of Washington in Seattle, WA January 2001
Quality Control course, University of California, Berkeley, June 1992
B.S. Industrial Engineering, University of Guayaquil, Ecuador, May 1988
LANGUAGES
English, Spanish.
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