Customer Service Assistant
Resume:
Charly Cordova
Las Flores, CA *****
*.*******.****@*****.***
OBJECTIVE
Obtain an entry level job where I can continue to learn and develop my skills.
OFFICE SKILLS
Records Management
Computer Data Entry (75 WPM)
Microsoft Word, Excel and PowerPoint
Bookkeeping & Filing
Scheduling
Answering phone
Training Employees
Pay Roll
Cornerstone Software
DVM Software
LMS Software
Avimark Software
EDUCATION
Saddleback College Associate Degree in Business Management August 2008-Current
Heritage College Certificate of Completion- Veterinary Assistant March 2013-May 2013
PennFoster Certificate in Animal Assistant 2012-2013
Tesoro High School, Las Flores, CA High School Diploma 2004-2008
WORK EXPERIENCE
Ladera Ranch Animal Hospital Ladera Ranch, CA January 2017-Present
Job Title: Veterinary Technician
Duties: filling medication, going over medications with owner’s, collecting blood, free catch urine and other samples, cleaning, stocking, entering microchip information, bathing animals, feeding, administrating medications, running blood work, administering vaccines, taking Radiographs, giving injectable medication, dental procedures, placing IV catheters, getting patient histories, reading stool samples
Heart of Texas Emergency and Specialty Center Round Rock, TX July 2016- Present
Job Title: Veterinary Technician
Duties: filling medication, going over medications with owner’s, collecting blood, free catch urine and other samples, cleaning, stocking, feeding, administrating medications, running blood work, taking Radiographs, giving injectable medication, placing IV catheters, getting patient histories, responsible for hospitalized patients, triaging walk in emergencies, cross matching blood, blood transfusions.
Terrell Veterinary Clinic Lakeway, TX December 2015- June 2016
Job Title: Veterinary Technician
Duties: filling medication, going over medications with owner’s, collecting blood, free catch urine and other samples, cleaning, stocking, entering microchip information, bathing animals, feeding, administrating medications, running blood work, administering vaccines, taking Radiographs, giving injectable medication, dental procedures, placing IV catheters, getting patient histories, reading stool samples, setting up for surgeries, monitoring for surgeries.
Walt Disney Company Anaheim, CA September 2015-December 2015
Job Title: Receptionist
Duties: Greeting the guest, answering all questions guest may have, checking the guest into their room, looking for clean and ready rooms, moving a guest into a clean and ready room, showing guest on a map where activities are located, going over a billing statement with the guest, making adjustments or charges to the billing profile.
Antonio Animal Hospital Rancho Santa Margarita, CA February 2015-August 2015
Job Title: Receptionist
Duties: answering phones, scheduling appointments, charging out client’s, filling medication, going over medications with owner’s, filing client chart’s, entering Doctor’s Soap notes, ordering Purina and Royal Canine food, sending Rabies Certificates to the county, ordering medical supplies for the back office.
Irvine Pet Complex Irvine, CA July 2014- February 2015
Job Title: Administrative Assistant and receptionist
Duties: answering phones, scheduling appointments, filing client charts, charging out client’s, filling medication, going over medications with owners, tracking control medication ordering, email, setting up interviews, cleaning, stocking, entering microchip information, working with contractors, making protocol, keeping track of employee information
Antonio Animal Hospital Rancho Santa Margarita, CA June 2013-July 2014
Job Title: Veterinary Assistant and Receptionist
Duties: Cleaning kennels, bathing animals, feeding, administrating medications, giving vaccines, taking Radiographs, drawing blood, giving injectable medication, restraint during Doctor’s exam, answering phones, scheduling appointments, charging out client’s, filling medication, going over medications with owner’s, filing client chart’s, entering Doctor’s Soap notes, ordering Purina and Royal Canine food, sending Rabies Certificates to the county, ordering medical supplies for the back office.
Doggie Town USA Huntington Beach, CA May 2013- July 2013
Job Title: Day Care
Duties: Bathing dogs, overseeing dog play time, feeding lunches and dinners, giving medications to dogs, monitoring levels of activity of the dogs, cleaning kennels and play areas, walking dogs.
Golden Spoon Frozen Yogurt Mission Viejo, CA August 2008-2013 Job Title: District Manager Duties: Providing excellent customer service while serving yogurt to customers. Money handling experience, interviewing for multiple stores, training new hires, placing orders, maintain inventory and creating the work schedule for multiple locations, remodel of old stores into the new face of Golden Spoon, terminating employment for employees, yearly reviews .
Coldwater Creek Mission Viejo, CA October 2012-January 2013
Job Title: Sales Lead
Duties: Providing outstanding customer service to customers. Money handling, closing and opening in charge, deposits, cleaning, hanging, folding.
Pick Up Sticks Rancho Santa Margarita, CA March 2012-May 2012
Job Title: Shift Leader
Duties: Giving excellent customer service, ordering, payroll, opening and closing in charge while management was not working.
Orange County Sheriff’s Department Tustin, CA June 2011-July 2011 Job Title: Correctional Services Assistant Trainee Duties: Received training to work in a lock down guard station in a maximum jail setting.
Dicks Sporting Goods Ladera Ranch, CA January 2009-August 2009
Job Title: Sales Associate
Duties: Selling, hanging, folding, cleaning and inventory the product floor.
VOLUNTEER EXPERIENCE
The Shea Center San Juan Capistrano, CA February 2013-January 2014
Job Title: Volunteer
Duties: Working with instructors or Therapists to help out before, during or after a lesson. My main responsibilities include helping grooming, tacking, getting the client ready to ride a horse. During the lesson I help hold the client on the horse and interact with the client. After the lesson, I help out with grooming and untacking the horse, bring the horses back into their stall and get ready for the next lesson.
The Pet Rescue Center Mission Viejo, CA December 2012-May 2013
Job Title: Dog Walker
Duties: The Pet Rescue Center is located inside The Alicia Pet Care Center which I volunteer walking, playing and training the dogs in the shelter. I also play and socializing the cats in the shelter.
Orange County Sheriff’s Department Rancho Santa Margarita, CA November 2007-March 2011
Job Title: Explorer Lieutenant
Duties: Conducted weekly meetings for the Rancho Santa Margarita Division, volunteered in numerous county events, graduated from the Explorer Academy, made the rank of Explorer Lieutenant in two years. New hire paper work, training new explorers, inventory of all supplies and participated in the Explorer Color Guard.
REFERENCES
Okairy Garcia
Receptionist and Veterinary Technician
Aniva Hampton
Barn Manager
Jennifer McLatcher
Veterinary Technician
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