Web Designer, Startup & Process Improvement background

650-***-**** acyoy0@r.postjobfree.com Tom Cox East Palo Alto, CA LinkedIn.com/in/rctom

TECHNICAL SKILLS

ñFront-end JavaScript stack with CSS and image editing

ñBrowser dev tool queries, source code extraction and troubleshooting

ñQuick searches to screen for IARC ratings and copyright infringement

ñTechnical writing for articles, documentation and content creation

ñCommunicating technical concepts and data to general audiences

RECENT EXPERIENCE

Content Analyst Accenture, at Google Play Palo Alto, California 2016-2017

ñResearch and review of mobile apps for violations, content ratings, user experience, and copyrights

Outbound Sales Lead Planet Orange San Jose, California 2016

ñCommunicated with existing customers to solve pest, termite and repair problems

Dispatcher, Hub Op Adecco, at Google Express Palo Alto, California 2013 to 2015

ñResponsible for problem solving courier issues for thousands of same-day parcel deliveries

ñCommunicated well with hub operations, customer service, courier vendors and fulfillment

ñCapacity estimation, data entry, risk identification and cross-functional support across cities

ñDocumented errors, created SOPs, trained users and controlled inventory for a warehouse app

ñPerformed a root cause analysis of delivery failure datasets and presented recommendations

Math Instructor Mathnasium San Mateo, California 2014

ñResponded to learning challenges with multiple approaches, reinforced core math concepts

Test Lab Assistant Randstad, at Tragon Corp. Redwood City, California 2013

ñSet up consumer product experiments, recorded data, stocked supplies, cleaned, prepared samples

Warehouse Associate Sears Rapid City, South Dakota 2011 to 2012

ñDelivered merchandise to customers within five minutes in a fast-paced warehouse environment

EDUCATION

B.S. Industrial Engineering and Engineering Management SDSMT.edu Rapid City, South Dakota

ñManufacturing, facility planning, process improvement, cost analysis, and forecasting coursework

ñCertified NCEES Engineer-In-Training in California, passed the Fundamentals of Engineering Exam

ñErgonomic project identified safety and repetitive motion issues at a non-profit thrift shop

ñWork methods project suggested tool organization and precautions for a nanolab's experiments

ñManufacturing projects involving CAD design, g-code editing, fixture design and bills of materials

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