Information Technology Manager

James R. Godschall

* ******* ***** ******, **. **051

(M) 978-***-****

***@*********.***

IT Management, Project Manager, Information Security

Information Technology Leader with over 15 years of progressive Information Technology Management, Project Management, IT Systems Management experience in diverse business environments such as manufacturing, software development, service organizations and IT Hosting/ SaaS environments.

Core Skills

Network Infrastructure

Certified Project Management

Certified ITIL

IT Security

IT Operations

Certified Six Sigma

Analytical Problem Solving Skills

Systems Management

CISM - Certified Information Security Manager

Team Building

IT Infrastructure

Process Improvement & Integration

Professional Experience

Director of Global Information Technology

SeaChange International 2009 - Present

Responsible for global enterprise IT architecture, strategy, planning and support over 3 continents, 14 locations and 1200 users. Provide core IT services such as wan, voice, data, servers, data centers, security, IT governance, SOX & SOC Type 2 compliance, and business applications that support the organization.

Transformed independent regional IT organization into one unified enterprise strategy

Improved network uptime of mission critical call center in Manila from 40 hours downtime to 2 hours downtime per year. (uptime of 99.9 %)

Improved availability of IT systems by Implementing ITIL processes such as IT Change Management & Problem Management.

Defined a global unified communication strategy targeted to improve productivity and reduce redundancy and cost by 245 %.

Implemented two different cloud based office collaboration tools (Google Business Applications and Microsoft Office 365)

Developed and maintain business continuity and disaster recovery plans for critical IT operations and services. Performed business impact analysis to identify critical applications and led initiatives to meet enterprise recovery RTO and RPO.

Migrated from a physical server environment to 80 % virtual using a two vendor strategy (VMware, Microsoft HyperV resulting in improved availability and recovery effort.

Created cloud based hosting solution using IAAS vendors Azure and AWS

Established metrics and key performance indicators (KPI's) for driving the performance of IT operations and service delivery.

Managed two IT integrations of corporate acquisitions.

Lead Compliance objectives (SOC Type 2) for SaaS Product offering.

Led an acquired European business unit to pass an IT SOX audit.

Liberty Mutual Insurance Group, Portsmouth, NH 2004- 2009

IT Quality/Process Improvement Consultant 2007-2009

Led continuous improvement initiatives within IT Hosting Services targeted to increase IT operations, productivity and performance through the application of industry best practices using frameworks such as ITIL, Lean / Six-Sigma.

Facilitated operational metric workshops with senior leaders. Successfully defined their business value, identify the critical success factors and created the associated key Performance Indicators (KPI)

Led 11 cross functional teams defining and optimizing activities associated with implementing a new service model

Led DMAIC and Kaizen facilitated projects focused on optimizing IT Operational processes, cost reduction and technical standards. Over 1,500 new server environments were provisioned over a 6-month period, a 50 % cycle time reduction (months to weeks).

Project Manager – Enterprise Security Operations 2005-2007

Responsible for leading and implementing security projects that improved the security posture

Directed the planning, design, and implementation of an enterprise id authorization compliance tool. This was successfully deployed to 40,000 users as scheduled and on budget.

Managed six sigma projects that improved operational efficiency of ID provisioning by decreasing defects by 15 %, improving completion time of requests from 3 days to 5 minutes and savings of $150,000/year

Managed technical design, business processes and implementation of an enterprise two factor authentication solution.

Principal Technical Analyst – Enterprise Data Security 2004 – 2005

Responsible for improving security controls, policy enforcement, operational efficiencies, compliance and service level management for Enterprise Security Operations. Provided technical and project Management expertise during development and deployment of the following high visibility enterprise projects.

Led a team of Analyst, Architects, and Developers to create an enterprise security application that mitigated a SOX audit finding around users access rights and privileges.

Increased operational efficiency of ID service requests 87 % by identifying, analyizing, prioritizing and managing the implementation of automation services.

Developed security controls for ID provisioning to meet requirements for Sarbanes-Oxley compliance initiatives. Activities included defining and documenting controls (Cobit) and test plans in preparation of audits, and designing and implementing Production Environment controls.

Manager of IT Systems & Technical Support 2001 - 2003

Harte-Hanks CRM Database Services, Billerica, Ma.

Responsible for the IT infrastructure, operations management for the following services: Network, Security, Mail, End User Support, Desktop and Server Operations. Directed the architecture, development and delivery of LAN/WAN, Security and Server operations.

Developed the strategic technology infrastructure direction for the business unit. This included technology and vendor evaluation for Networking, SANS, NAS, Enterprise backup (Veritas NetBackup) and PC Computing.

Developed enterprise security architecture and oversaw plans to implement and sustain the information security environment. This included addressing Identity and Access control, logical and physical security, Perimeter Access Control, security audits, penetration testing and server vulnerability assessments, asset management,.

Successfully architected, implemented and supported an enterprise network infrastructure that supported a multi million-dollar hosting service offering.

Information Technology Manager

Icoms (Internet Commerce Services ), Nashua, NH. 1999 - 2001 .

Managed the selection, procurement and implementation of an enterprise call center system (Lucent Definity G3SI PBX)

Architected & Implemented core infrastructure components such as network, MS Exchange, MS Cluster, file, asset management, user support.

Information Technology Manager

Balzers Process Systems, Hudson, NH. 1997 - 1999

Education & Training

Bachelor of Science in Industrial Technology, University of Massachusetts, College of Engineering, Lowell, MA.

Certifications:

Masters Certificate in Project Management (George Washington University)

Certified ITIL Foundations in IT Service Management

Certified Six Sigma Green Belt (American Society for Quality)

Certified Information Security Manager (CISM)

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