Management Project Manager

Top Highlights

Government-experience (City of Brampton), Senior Advisor IT & Data Governance Lead with over 18+ years’ experience.

18+ years delivering new governance models for Data Security, Disaster Recovery, Business Continuity, IT Service Delivery, Finance, Change and Regulatory, totaling 15+ large enterprise global program across organizational boundaries.

18+ years in IT, Change management, Governance & Strategy. Progressive career from managing, delivering, leading teams to Strategic planning.

12+ new/improved standard operating processes introduced to enable growth, mitigate risk or launch new products/services.

18+ Years successfully transforming services to better perform, reduce cost, and provide a better customer experience.

World-Class’ Leader of projects, Enterprise Project Management Office and Program Management

EXPERIENCE & ACCOMPLISHMENTS

PROJECT MANAGER & MANAGEMENT CONSULTANT, VANDERGRAAF INC. JAN. 2015 – AUGUST 2016

•Recent client engagement:

•Stepped in, turned around, and saved a 600+K ERP EPICOR project implementation, successfully restoring client confidence for a five-year, at-risk project by leading the implementation of Epicor10.1 modules: Supply Chain Management, Production Management, Product Management, Advance Material management, Advance Planning & Scheduling, Sales management, CRM, Service Management, and Human Capital Management & Finance Management while building and deepening customer relationships for the express purpose of surpassing client expectations and advancing project status.

•Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs.

•Performed extensive technical reviews for prospective projects, gathering details utilized for pricing project services, and providing supportive documentation for RFP replies to sponsors.

SR. ADVISER, IT GOVERNANCE FOR ALL PROGRAM/PROJECT & CHANGE, CITY OF BRAMPTON

APRIL 2012 – JANUARY 5TH, 2015

Responsible for the Portfolio of 2 Projects & Programs, delivering governance framework and IT security best practices, Open Government program framework that was presented to senior stakeholders.

Advisor to the Leadership Team (i.e. Procurement, Architecture, Platform Services), and Security to work to streamline delivery processes to increase the speed, quality and to better anticipate future capacity needs of the business lines.

Advisor to Steering Committees on Change Advisory Board, advances in Cloud, and Intelligence using Data, for delivery of Mobile applications, Collaboration in the Cloud, BYOD and Business Intelligence Initiatives.

Partnered with Enterprise and Operational Risk Management teams to improve the PCI process and the identification and control of Portfolio and Program Risks resulting in increased capabilities to capture, control and communicate risks.

Strategic partnership to facilitate the alignment of the new IT Strategic plan and operating model, and IT Service Delivery Optimization to achieve growth and cost savings goals.

Developed and facilitated highly effective IT Governance framework, Risk Management Security framework utilizing PCI domains, COBIT and ISO/ IEC 27002, to enhance policies, processes and standards.

Reviewed policies and processes to ensure compliance with City mandates. Facilitated integration and communication of changes and enhancements to existing programs.

Cultivated and nurtured effective working relationships with executives and upper management, persuading adoption of improved governance framework.

PROJECT MANAGER - KANATEK TECHNOLOGY Inc.

OCT. 2011 – MARCH. 2012

•Leading a Data Management program, accountable to deliver performance changes.

•Stepped in, turned around, and saved 3 projects portfolios (Rogers, Toronto Stars, and Toronto Hydro) with overall budget ranging from $200k - $3M, overseeing 2 project Managers. Portfolios covered Infrastructure, Data management & Security, Application and Business continuity solutions for Kanatek’s clients.

•Review industry standards to ensure “best practises” are established for new and existing service contracts; review expenditures and summarize budget estimates for new and existing service contracts; reviews and develops RFP, RFT and or RFQ;

•Clients included: Rogers, Toronto Stars, and Toronto Hydro with overall projects budget ranging from $2M - $13M, overseeing 2 project Managers. Portfolios covered Infrastructure, Data management, Application and Business solutions for Kanatek’s clients.

HEAD OF INFORMATION TECHNOLOGIES, COMTEL AFRICA MARCH 2009 – SEP. 2011

(Chief Information Officer)

•Led the Portfolio Management Office for all Projects and Programs, accountable for $ 15 M P&L, with a team of 26 Certified Professionals, including IT & Risk Governance, Business Analysis, Business Process Management, and Financial Analysis, Reporting & Planning teams.

•Developed framework and assessed the Data efficiency including governance through interviews, focus groups and surveys, analyzing gaps and providing a systematic roadmap to aligned resources, roles, skill sets, and responsibilities.

•Oversaw and the designing new delivery operating models, ensuring the right capabilities and resources were in place to enable better service, assessing capabilities, governance structures, levels of authority and the infrastructure to delivery services.

•Developed global delivery model, capabilities assessment & recommendations, new vendor management models, technology assessments complete with people, process and technology performance metrics.

•Led Value Stream Mapping session for Core Process identification, walkthroughs, and measurement, identifying future state for transformation planning (including SWOT & Future Trend Analysis).

•Final recommendation report to reduce waste in core competitive activities, develop a high-performance culture through a series of interconnecting programs, and engage in a restructuring exercise to better meet the needs of the clients.

•Provided leadership and direction for Project and Program teams in the Project Management practice (re: PMBOK, PRINCE2, and Agile).

•Managed 3 technology departments at multiple locations within Africa implementing EMC data centers (Celerra IP storage solutions,), EMC business continuity and EMC Disaster Recovery (Email Archiving – EmailXtender) for MTN Uganda.

•Delivered several simultaneous, highly complex large-scale programs with multi-disciplined teams in multiple countries (Kenya, Uganda, Rwanda, Zambia & Tanzania), utilizing expertise in Scope, Quality, Cost, Schedule and Issue Management as well as SDLC, PMLC and change management experience in order to achieve client goals. EMC security solution for Uganda Entebbe Airport Working with EMC East Africa team.

•Led Strategy Planning Sessions for clients, facilitating 3-day events with leadership teams resulting in 3-yr plans and roadmaps.

•Served as expert in competitive intelligence to enable a foreign market expansion for clients like EMC, Microsoft, Oracle and Cisco Systems.

•Clients included: MTN, ORANGE, Uganda Telecom, AIRTEL, Uganda Department of Defense, Uganda Department of Revenue and Standard Bank.

IT OUTSOURCING SOLUTIONS – QUALITY MANAGEMENT, BELL CANADA AUG. 2008 – FEB. 2009

(Project Manager & CMDB Manager,)

•Project Manager leading the finalization of the implementation of a Configuration Management Database (CMDB) within MAXIMO v5.1 for the major TD Bank and Desjardins Bank IP telephony call Centre project.

•Embedded in only 6-months a global Quality Program, exceeding expectations set for an 8 months’ timeline. Success was achieved utilizing expertise in Change Management to guide employees through the stages of change.

•The launch of the Quality Program was across the TD Bank’s Call Centre’s - 2000 employees in total. Award-winning Team Recognition and recipient of bank awards for performance. Team included 3 direct reports and 50 indirect reports.

•Ensured data Centre oversight including data governance and stewardship for successful integration of multiple sources of data for CRM system.

•Provided leadership for Competitive and Customer Intelligence Team in identifying profitable customer segment targets, and then reporting critical insights to inform decision-making for strategic alignment.

PROJECT MANAGER & PRODUCT DEVELOPMENT MANAGER, MILLICOM INTERNATIONAL - TIGO APRIL. 2006 – MAY. 2008

•Delivered Millicom Technology Governance program and was requested to be liaison with E&Y Advisory Team. In addition, provided program management for ITIL & CoBIT Program implementation including developing a Key Risk Indicator Scorecard to Audit Committee for SOX Compliance.

•United a multi-disciplined team of Project Managers, Developers and Business Analysts to gain traction on programs and project deliveries for E-Business projects, Infrastructure projects with EMC solutions utilizing experience in web-based design, architecture, change management, project management and analytical thinking.

•Offering strategic advice on project management, data management, process management, technology, organizational development, strategic planning, and executive training.

•Lead E-Business Team in several projects implementing EMC/Data security SAAS, Electronic Data Interfaces (EDI), providing data standards, mapping and governance for organization.

•Delivered Program Management Scorecard for E-Business Team including monthly RAG status and portfolio review.

•Reported monthly to Senior Executives the progress against financial investments and strategic goals.

•Provided leadership for Competitive and Customer Intelligence Team in identifying profitable customer segment targets, and then reporting critical insights to inform decision-making for strategic alignment.

•Aligned objectives and facilitated executives in the design, planning and execution of the program, contributing to framework, which balanced risks and customer demands across all Lines of Business. Specifically frameworks for:

•People Strategy

•Process and Client Management

•Performance, Recognition & Award Program

•Capacity and Priority Planning

•Vital Few Metrics

IT ASSET & CONTRACT MANAGER, BANK OF CANADA

JULY 2005 – FEB. 2006

•Set industry ITIL best practices into the Bank of Canada through the Service Management Framework project;

•SAP Purchasing/Accounting module and Service Center Inventory;

•Purchasing and tracking of software maintenance and support renewals using SAP software and Service Center.

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INTERACTIVE MOBILE SERVICES, ROGERS WIRELESS, INC.

(IT Team Manager)

SEPT. 2001 – JUNE. 2005

•Leading a team of 15 support engineers;

•Set information management strategy and direction for rapidly growing wireless industry with integrated wireless voice and data network in Canada using GSM/GPRS Managed systems development, deployment and operations;

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IBM GLOBAL SERVICES, IBM CANADA.

(Bilingual Consultant)

DEC. 1997 – AUG. 2001

•Managed and implemented the Canadian IT infrastructure (hardware, software) covering the distributed computing networks of workstations on an IT renewal projects in a large-scale enterprise environment

EDUCATION, PROFESSIONAL DEVELOPMENT

•2013, ISACA training on the Governance of Enterprise IT (CGEIT)

•2013, Payment Card Industry (PCI) DSS training

•2013, Cyber Security training workshop

•Prince2 Practitioner Project Management Certified ID # P2R/265804

•ITIL Certificate ID # 990188109

•2002, Ryerson University, Canada, Successful Project Management PMI – Course

•1997, La Cité Collégiale of Applied Arts and Technology, /University of Quebec in Hull, Degree in Information Technology

•Independent course: MBA - Management of Technology and Innovation

Professional Memberships:

ISACA, IT Governance Institute

Society for Technical Communication (STC)

Gartner Group Information Technology Program (1999-present)

MISA/ASIM & InfoTech

LANGUAGE PROFILE:

English (written and spoken) fluently

French (written and spoken) fluently

Government of Canada Security Clearance: Secret #95388608-00012229663 Valid until 2021

References: Upon Request.

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