Customer Service Continuous Improvement

Peter Ramirez

Woodstock, IL

847-***-**** **********@*****.*** Colorado Technical University

Objective

Experienced and accomplished mid/high level manager with over fourteen years of experience looking to leverage extensive background in lean manufacturing management, departmental organization and mass communication into a mid/high level manufacturing management position.

Core Competencies

•Continuous improvement

•Lean Manufacturing

•Kaizen

•5S

•5G

•Visual Management

•Safety Methodologies

•Training & Development

•Workplace Organization

PROFESSIONAL EXPERIENCE

FCA (Chrysler) Belvidere, IL 2012-Present

Chrysler Assembly Plant, Belvidere, IL 11/2013 - Present

Business Unit Leader

•Responsible for improving safety, quality, delivery, cost savings, and employee morale in a team-based environment of 365 employees with 5 direct salary reports.

•Enthusiastically supported and contributed to the Belvidere Plant's World Class Manufacturing (WCM) Program and tools. Contributing to the plant receiving status of Bronze.

•Develop training plans personalized for new employees to reach previously unattainable goals to reach their weekly, monthly, and yearly KPI’s

•Interview and hire new supervisors/UL’s

•Lead continuous improvement activities

Chrysler Assembly Plant, Belvidere, IL 4/2013 – 11/2013

Department Planner

Coordinating daily activities for 365 hourly employees.

Train & supervise salaried bargaining unit employees.

World Class Manufacturing (WCM) tools and processes as it relates to the entire floor operation.

Achieved the highest performance and leadership management review/rating in the entire plant.

Developed and implementing new job element change processes that led to reduction in manpower and cost

Work with WO & IE to improve work stations, develop, implement, and cut waste.

Chrysler Assembly Plant, Belvidere, IL 5/2012 - 4/2013

Production Unit Leader

Manage and develop multiple work teams

Achieve business metrics and implementing World Class Manufacturing (WCM)

Led the plant in closed kaizen projects with over 2 million in savings

Improved overall safety injuries to near zero

5s implementation

U.S. Navy 2001 - 2008

Petty Officer Third Class

•Managed two offices and an airmail terminal including the supervision of ten local Philippine nationals and three U.S. military personnel.

•Communication liaison between the military and embassy personnel.

•Managed eight military personnel on the flight deck of a U.S. Navy aircraft carrier.

•Oversaw fifty jet launches and landings per day. Achieved 100% accuracy and success for fifty jet launches and landings.

•Performed daily inspections, personnel schedules, and training.

Awards/Recognition

•Received Flag letter of Accommodation from U.S. Ambassador for excellent in customer service/management.

•Received the Navy Meritorious Unit Commendation, National Defense Service Medal, & the Overseas Service Ribbon.

•Led both offices to an “Excellent” on annual inspection which is the highest grade/point value one could receive.

Education

Master of Science in Management May/2014

Colorado Technical University

•GPA: 3.98

Bachelor of Science in Business Administration May/2010

Colorado Technical University

•GPA: 3.89

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