Customer Service Manager

ANITA LOCKHART

*** ****** **** ***** ********, North Carolina, 27263 336-***-**** ************@*****.*** WORK EXPERIENCE

Sears Holding Corporation, High Point, NC

Human Resource Generalist, Nov 2008 – Present

Perform advanced clerical duties in a frequently changing fast paced environment.Stays informed of company policies and proceduresHandles sensitive and confidential situations and documentationPerforms research and accurate data entry for payroll, and/or spreadsheets, adheres to set deadlinesCoordinates paperwork flow for People Soft data entryProcesses employment verifications, I-9, background and drug screen reportsScreens resumes, conducts initial interviews,make job offers, and completes pre-employment processes.Process all new hire paperwork,conduct orientation.Build employee relations, help with compensation and benefit enrollment.Perform special assignments as requested by management

Stay At Home Mom, Archdale, NC

Stay at Home Mom, Sep 2003 – Nov 2008

Took care of children and household

Jack Astors, Greensboro, NC

Assistant/Swing Manager, Oct 1998 – Sep 2003

Performed opening and closing duties, including making sure restaurant was clean and ready for business the next day, paperwork and deposits.Supervise all wait and bar staff.Provide world class service to quest and handled all complaints.Scheduling

LA Grille, High Point, NC

Swing Manager/Bartender, Apr 1993 – Jun 1998

Tend bar.Provide great customer service to guest.Scheduling.Closing the restaurant nightly, performing paperwork and deposits.

EDUCATION

GTCC, Jamestown, NC

Completed coursework towards N/A Pre-Nursing, Feb 1993 Ben L Smith High School, Greensboro

High School Diploma, Jun 1985

ADDITIONAL SKILLS

Power Point, Excel, Word, Outlook, General knowledge of office equipmentInterviewing SkillsRelations builder among associatesSafety CommitteeInclusive Now NetworkTransition Activities CommitteeBusiness member of Goodwill of the TriadAssociated with the Women's Resource Center in High PointVolunteer soccer coach at YMCA