Sales Service Representative

Abisola T. Akande

* ****** ****** ********* ** **606

Tel: (C) 508-***-**** E-mail: ****************@*****.***

Summary:

Lending/banking professional with strong accounting and finance skills; loan processing, underwriting skills and abilities; rated best manager for years in a row. Strong leadership, team building and excellent communication skills; strong sales and persuasion and the ability to solve complex lending issues. I have the ability to manage multiples priorities in a fast paced and time sensitive environment, good written, verbal and interpersonal communication skills and able to effectively communicate with sales executives. Able to link customers’ needs with banks products and services and ability to collect past and overdue payments for the credit union. keen focus on making the relationship banking experience a real experience; rated by customers as knowledgeable, proactive and having a thorough understanding of client needs. I am seeking a financial management opportunity, in a financial institution with strong growth potential.

Employment History

Commerce Bank & Trust

November 14th 2015 to Present. Personal Banker

Open and closing the branch.

Assisting with the running of the branch.

Opening and closing accounts.

Cross selling.

Opening loans, home equities and credit cards.

Ensuring we are in compliance with the banking regulations.

Maintaining positive customer relationships, planning and delivering effective sales strategies.

Mentoring my team and the teller line, in order to meet our goals.

Visiting companies to bring in more business.

Servicing and balancing the ATM & Coin machine daily.

May 07 to March 2015 Member Service Representative

Digital Federal Credit Union, Worcester, MA

Assist with goals and business of the branch, ensuring general administration and target achievement.

Establishing and maintaining positive customer relationships, planning and delivering effective sales strategies.

Overall accountability for products and services, such as consumer lending, current account transactions, Mortgages, unsecured loans, overdrafts, credit cards and personal loans and fair lending law. Also, auditing branch loans regularly.

Ensuring there is no discrimination in our lending practices, during and after applications.

Collect’s past and present overdue payment accounts.

Regular auditing new and old materials in the branch in order to be in compliance.

Develop strategies to satisfy the expectations and demands of customers and working with staff and customers to achieve branch targets and supervision of the day-to-day of the branch.

Evaluating new and renewal lending proposals, negotiating terms with customers and, where appropriate, submitting proposals to the credit department for approval.

Responsible for handling banking operations of the branch, ensuring smooth policy-functioning

Dec 05 to May 07 Personal Banker

Citizens Bank, Worcester, MA

Responsible for new account generation and the implementation of customer service initiative.

Reconcile monthly new account goal and create strategic action plan that supports branch growth.

Ensure the implementation of cash integrity, standards, policies and procedures amongst tellers/cashiers.

Process and audit members/clients loan application files, account summaries and records.

Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.

Ensure the implementation and integrity of standards, policies and procedures to deliver a positive total customer experience.

Monitor cash level of the branch and other negotiable.

June 98 to May 03 Manager/Mortgage Specialist (London, UK)

Nationwide Building Society

Managing the day to day of the branch.

Cross-sell all institution’s products.

Monitored and branch controls to ensure that internal controls and bank policies were not violated.

Approved the disbursement of loans that have been underwriting according to banks credit risk and underwriting policies.

Research and resolved customer inquiries and ensured high level of customer satisfaction.

Prepared daily schedules for the personal banker, tellers and ensured that branch human resource needs were always met.

Trained and coached personal bankers and tellers on the bank policies and procedures to ensure compliance with all banking regulations as required by the laws of the United Kingdom.

Trained and coached staff of the branch on best sales practices which made the branch to achieve and exceed its sales goals month over month.

Built and maintained relationships with local business which improved the branches ability to increase its sales goals

Evaluated staff and prepared quarterly and yearly performance reviews.

Prepared monthly, quarterly and yearly branch reports for senior management.

Manage and supervise 10 tellers and 5 member service Representative.

Process loan and review applications.

Prepared the branch cash requirement forecast and order cash for branch to meet daily needs

Regular contact with clients for follow up on new accounts as well as currents client for future financial needs.

Conducted daily balance of branch ATM Issue and activate ATM/DEBIT cards.

Education and Qualifications

July 2004 University of North London (UK)

June 20 2015 Certified Credit Counsellor and Credit Repair.

MBA (Master in Business Administration)

July 1996 - 2006 University of North London (UK)

Master’s in Business Administration

Diploma in Business and Finance

Certificate in Business Administration

Relevant Training and Technical Skills

Software/ Application

Microsoft Office Word & Excel, Outlook, Autoscore, Vintek, Account Works 2, Transform and XP, Mortgage-Bot, Power Manager, Chex Systems, Loans PQ and Member Works. Card Wizard, Car fax, Gap, IQQ, Stream lend, Wave Reader, Card Management.

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